Walter's Mercedes-Benz of Riverside

Took my car to get serviced for the first time after purchasing it from the same dealership last year. It was so easy to pull into the service line and was helped out right away. I was checked in and ta purchasing it from the same dealership last year. It was so easy to pull into the service line and was helped out right away. I was checked in and taken care of as soon as I pulled in. More

From the first day I met with Justin Wiedemen I felt a trust that I haven’t felt with any other service rep. I had taken my C250 to my local repair shop after my car sat practically unused for 2 years trust that I haven’t felt with any other service rep. I had taken my C250 to my local repair shop after my car sat practically unused for 2 years. I paid so much for service and I wasn’t comfortable driving my car. I decided to go to a Mercedes dealership and was lucky to have Justin assist me. He has always explained in detail what my car needed and what I could wait on until my next maintenance was due. Justin is always responsive and keeps me informed on what is being worked on and how long I will have to wait for my car. Whenever needed, he has provided a rental which I truly appreciate very much More

Can’t say enough about them! I exclusively work with Austin in the service center. He always updates me on the progress of my car as well as provides a rental when necessary. He’ I exclusively work with Austin in the service center. He always updates me on the progress of my car as well as provides a rental when necessary. He’s very knowledgeable and professional. Each tech that has ever worked on my car sends me thorough reports as well. The technician team always does a great job! I’m very pleased with the service at Walters Mercedes. More

Outstanding service. I was kept informed in a timely manner of the progress being made. Because my car needed to stay, a courtesy car was provided which was extremely con I was kept informed in a timely manner of the progress being made. Because my car needed to stay, a courtesy car was provided which was extremely convenient. Thank you Austin Schneider. More

Excellent service, I'm very satisfied with Alex Ramirez with his concern about my vehicle. I would keep taking my car to Walters for service. Also, a shout out to Hector Flores for his Excellent guidance. with his concern about my vehicle. I would keep taking my car to Walters for service. Also, a shout out to Hector Flores for his Excellent guidance. Thank You All. More

My adviser Alex Ramirez help me out to the best of his ability and solved my problems with no issues ability and solved my problems with no issues More

had an amazing experience at Walter’s Mercedes! The staff was super helpful throughout the whole experience. I pulled up and was checking the car out outside and wanted to see more cars so I walked The staff was super helpful throughout the whole experience. I pulled up and was checking the car out outside and wanted to see more cars so I walked in and was greeted super nicely at the front desk and told that they would bring someone to speak to me. I got Selvin Pineda as my Sales consultant and he was a really helpful and cool dude to talk to. He didn’t make me feel rushed or pressed considering I got there like at 5 and they closed at 6 on a Saturday. I honestly just went to see the car but everything was just natural and he was extremely knowledgeable about the Mercedes models so I just fell in love with the car. Overall I really appreciate Selvin and his patience because me and the people I took had many questions throughout and he answered everything in a real nice and helpful manner. If you come here I hope you get lucky and end up getting helped by Selvin. When I went upstairs to sign the paperwork I spoke with Justin Campbell and while I waited I made an espresso in a beautiful little kitchen like counter that they have downstairs. They also have amazing snacks but since it was late it wasn’t fully stocked anymore. While talking to Justin he mentioned they had twinkies their and I was shocked they had those so I told him I hadn’t had any since high school. He asked if I got any when I made my espresso and I told him they must’ve ran out because I didn’t see them. He told me not to worry because after everything was done he’d have some Twinkies for me. We signed the papers and he explained everything thoroughly from the care packages to the gap insurance and maintenance timeline. He explained everything so well that I had honestly forgot about the twinkies but he thanfully didn’t. Im very happy to say I left Mercedes in my new car eating a delicious twinkie. So BIG Thank to you Selvin and Justin you guys truly made this experience super smooth for me and I highly recommend Walter’s Mercedes Benz of Riverside, they’ll definetely take care of you here. More

Alex is very professional and willing to listen to his client. Hee explains the vertical assessment thoroughly and very knowledgeable.. client. Hee explains the vertical assessment thoroughly and very knowledgeable.. More

I got so lucky to have met Mike! My situation was not ideal and I had no clue I was going to leave this dealership with a vehicle. I only purchased a Toyota Corolla but Mike went abo My situation was not ideal and I had no clue I was going to leave this dealership with a vehicle. I only purchased a Toyota Corolla but Mike went above and beyond as if I were purchasing a brand new Mercedes-Benz. That speaks volumes that he treats and cares for each customer like family no matter what they are there for. I’m thankful and will be back soon! More