Walter's Mercedes-Benz of Riverside

Thank you Nolan Hays for helping us secure a lease for our new Mercedes. We appreciate your expertise, patience, and professionalism and look forward to working with you in the future. our new Mercedes. We appreciate your expertise, patience, and professionalism and look forward to working with you in the future. More

Walter’s Riverside had the car I wanted and provided good customer service while I purchased it. customer service while I purchased it. More

I can’t say enough good things about my advisor, Alex Ramirez. He has been providing excellent service for me for more years than I can remember. Thank you, Alex Ramirez. He has been providing excellent service for me for more years than I can remember. Thank you, Alex More

I come all the way from Orange County to purchase vehicles from Walters and I will continue to do so. They are simply the best! Steve, Erwin, Travis and Liliana made my last purchase so seamless. The vehicles from Walters and I will continue to do so. They are simply the best! Steve, Erwin, Travis and Liliana made my last purchase so seamless. The best car buying experience so far. They go above and beyond from start to finish and are so honest and kind. The help Travis and Liliana gave setting up my new car at my home and teaching me all the new bells and whistles, while being so patient with me was priceless. Thanks so much! More

Justin Christian,Service advisor is the best cool dude very transparent and honest. After my not so good previous experience with another Service advisor Justin makes sure I was good and went above and be very transparent and honest. After my not so good previous experience with another Service advisor Justin makes sure I was good and went above and beyond for my car and even get me discounts love that guy man I told him I'll be my Service advisor moving forward. More

Great service! !! Friendly & professional. Made purchasing a new car an exciting experience. Wil definitely use them again. !! Friendly & professional. Made purchasing a new car an exciting experience. Wil definitely use them again. More

Great service. Hope to work with Rob again in the future. Very professional. Great communication. Hope to work with Rob again in the future. Very professional. Great communication. More

Once again our experience with Walter’s Mercedes was great. Working with Stephen Garlatta was a complete pleasure. He took his time to show us our options and make our lease experience complete. We h great. Working with Stephen Garlatta was a complete pleasure. He took his time to show us our options and make our lease experience complete. We have already referred him to friends who our looking for a Mercedes. We definitely know who to contact for our future leases. Stephen at Walter’s Mercedes!!! THANKS STEPHEN SO MUCH!! More

TL;DR: Avoid Rob Little and Mercedes-Benz of Riverside. They will lie to your face to close a deal, deny it later, and leave you holding the bill. In March of 2024, my wife and I completed a transaction They will lie to your face to close a deal, deny it later, and leave you holding the bill. In March of 2024, my wife and I completed a transaction for a vehicle at Mercedes-Benz of Riverside, part of Walters Automotive Group. During this process, Sales Manager Rob Little told us we would be able to claim the Clean Vehicle Tax Credit ($7,500) on our personal 2025 tax return. This was the deciding factor in going through with the deal. We claimed the credit on our 2025 taxes as instructed. It was not until 2026 that we discovered our vehicle was never included in the qualifying vehicle database, meaning we were never eligible to claim the credit in the first place. Rob either knew this and lied to close the deal, or made a promise about eligibility without bothering to verify it. Either way, we were misled. The contract language does not make any of this clear, and at no point during the transaction was our actual eligibility confirmed or disclosed. To add to the confusion, the vehicle does appear as eligible on fueleconomy.gov, which only reinforces that we had every reason to believe what Rob told us. We contacted the dealership to resolve this. Rather than acknowledging the issue, Rob denied ever making those claims, essentially calling us liars. The dealership then pointed to a manufacturer rebate on the contract and claimed that it was our Clean Vehicle Tax Credit. According to them, Mercedes-Benz claims the credit themselves and applies it as a rebate, meaning we are unable to claim it on our taxes. A manufacturer rebate and the Clean Vehicle Tax Credit are two entirely different things, and none of this was ever explained to us at the point of sale. We are only learning this now, after the fact, when the information is useless. This only further proves that they will tell you whatever it takes to close a deal, and sort out the details later when it no longer matters to them. We are now out $7,500 because of what we were told. We had completed two prior transactions with Walters Automotive and trusted them because of that history. That trust was misplaced. The purpose of this review is simple: do not take anything Walters Automotive Group or their employees tell you at face value. Verify every claim independently, especially regarding tax credits and incentives. Consider other Mercedes-Benz dealerships, and if you must go here, avoid Rob Little at all costs. More

Robert Woolsey was an excellent sales representative from the beginning to the end of our transaction. He went above and beyond to provide me with a video of the inside of the car to show me the features tha the beginning to the end of our transaction. He went above and beyond to provide me with a video of the inside of the car to show me the features that I had questions about before I drove down from San Diego to take a look at it. He was patient and kind as this was my first solo car purchase. I appreciated every moment of our transaction together. He comes highly recommended by me and I will be sure to mention his name to anyone who’s looking for a new Benz or switching into the Benz family. Robert’s customer service was excellent, his sense of humor was well placed throughout our conversations and he was knowledgeable on the vehicles specs, and future upgrades. I will be sure to mention Robert he was worth the drive. More