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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,420 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,420 reviews

May 20, 2021

Grateful they still service Smart Cars even though they don’t sell them anymore. Austin Schneider was very nice, informative and efficient. I appreciate the updating text while I was waiting. More

by mwmiles15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
May 21, 2021 -

Walter's Mercedes-Benz of Riverside responded

Than you so much for your positive review! It is our pleasure to serve you, and we are pleased that we could get you and your automotive needs taken care of. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how Austin and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 20, 2021

Quick friendly and professional service. Had needed part in stock which was greatly appreciated. Called the day before for an appointment and immediately I was given an appointment for the next day. More

by nina20_01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
May 21, 2021 -

Walter's Mercedes-Benz of Riverside responded

Nina, Thank you so much for your 5-star review! We are overjoyed that our team could put you at ease and get your automotive needs swiftly taken care of. It is our pleasure to assist you. Please do not hesitate to give us a call if there is ever anything more that our team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 19, 2021

Great customer service. Very understanding and patient. Follow up is very important to me and Eddy does the job. I am mostly satisfied wkth my experience here. More

by Car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are pleased to know that Eddy took remarkable care of you throughout your visit. If there is ever anything more that he or the team may help you with, please do not hesitate to give us a call. We hope you enjoy your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 18, 2021

Compared to Mercedes in West Covina the vibes here are way better! I got really fast service and was offered a loaner. I ended up hanging out in the lounge for a bit too and there’s coffee and tv to watch More

by Priscilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Priscilla, Thank you for taking the time to share this 5-star review! We are so pleased that we had the opportunity to work with you, and we are pleased that our team could provide you with the quality service that you so much deserve! It is an honor to have earned your kind recommendation, and we wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 18, 2021

The car dealer representative was very knowledgeable about the automobile. He explained to me in detail how the car works and the luxuries the car offer. I was trying to remember the representative’s More

by Jerlinebedford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are pleased that our team could be of remarkable assistance to you throughout your visit! We greatly appreciate the opportunity to work with you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 18, 2021

Everything was fast and the staff was extremely nice especially David Greene. I needed to go out of town & he made sure that happen by getting my car to me in time. I’m 100% satisfied. Thanks David Gree More

by Shanikuaabernathy21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
May 18, 2021 -

Shanikuaabernathy21 responded

David Greene was Awesome in the service department. 👍

May 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! We are so glad that David could put you at ease and get your automotive needs efficiently resolved! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 18, 2021

John Shelley provided top notch service. Great deal, communication was spot on and I was in and out within 2 hrs with my brand new GLB35 - Highly recommend his A+ service! More

by Dt20011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
May 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz! We are overjoyed that John could make things happen for you and provide you with the perfect vehicle, deal, and overall experience! He will be honored to have earned your kind recommendation, and we can't wait for you to enjoy your new ride! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 17, 2021

I had a great experience at Walter's Dealership. Found the exact car I wanted with excellent customer service and attention-to-detail. I highly recommend this dealership. More

by emicin8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Aborosasa
May 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are honored to have been able to assist you with this special purchase and ensure that your visit was an overall success! We thank you for taking the time to leave us this wonderful review and recommendation, and we are so excited for you to enjoy your new ride! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 17, 2021

Dina Backer was a knowledgeable and professional salesperson that served me well. Would recommend her strongly. She repeatedly asked if I had questions or concerns. More

by KWG
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Backer, Bryan Fitzpatrick
May 19, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Dina this 5-star review! We are pleased to know that she took exceptional care of you throughout your visit! We are so appreciative of the opportunity to work with you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

May 15, 2021

Christian Garcia went above an beyond to make sure that I was happy an satisfied with the vehicle I lease an I'm so happy. That I had the opportunity to have met him I will definitely will send more customer More

by felicialewis7557
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Garcia
May 17, 2021 -

Walter's Mercedes-Benz of Riverside responded

Felicia, Congratulations on your new vehicle! We are overjoyed that Christian could be of assistance to you and ultimately get you into a vehicle that you love! We couldn't be more pleased to hear of your satisfaction, and we are so excited for you to enjoy your new ride! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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