Walter's Mercedes-Benz of Riverside

Took my 2012 c250 to Walter's and so grateful Joseph was my service advisor! check engine light come on and unfortunately it happened when vehicle was due for Smog. It was PO705 and farther diagnostic show my service advisor! check engine light come on and unfortunately it happened when vehicle was due for Smog. It was PO705 and farther diagnostic showed the TCU transmission control unit needed replacement, along with transmission fluid service, also had emergency brake assembly replaced...these jobs done and so far no xx engine light. I will soon have MB smog there too. But Joseph kept me informed of all repairs and arranged for rides to & from & even went beyond to see that my car was brought to new again! Thank you Joseph for your knowledge, professional and communication during that time...what a relief to have you at Walters & as my service advisor! More

I am very very happy with Brandon Monaco great service very helpful I and my family and friends love service. I will be coming back to service. very helpful I and my family and friends love service. I will be coming back to service. More

Mr. Greene always makes service super quick and easy when taking my cars in service. I appreciate the emails and phone calls on updates on cars. He is very understanding and helpful. taking my cars in service. I appreciate the emails and phone calls on updates on cars. He is very understanding and helpful. More

As always Walters's Mercedes-Benz of Riverside always goes above and beyond my expectations. My salesman Morris Gaines, knows exactly what I like and makes sure I get the best, he makes everything so ea goes above and beyond my expectations. My salesman Morris Gaines, knows exactly what I like and makes sure I get the best, he makes everything so easy for me. He always explains everything to me in advance and I continue to trust his judgment. He's the best part of my experience with Mercedes. Thank you again Morris Gaines for always making me feel like I'm the best part of Mercedes. More

David makes everything so easy when it comes to servicing my vehicles. He explains things to me in advance and I trust his judgment. I always call to confirm his availability before I make an appointment. my vehicles. He explains things to me in advance and I trust his judgment. I always call to confirm his availability before I make an appointment. More

Dina!! Thank you so much:) This was an amazing experience! I am forever grateful! The facility is gorgeous as well and not a speck of dust anywhere! experience! I am forever grateful! The facility is gorgeous as well and not a speck of dust anywhere! More

Austin Schneider our Service Advisor and Tyler Usary the Service Manager at Walters Mercedes Benz have done it again. Not only being exceptional and awesome people, they continue to go out of their way for Service Manager at Walters Mercedes Benz have done it again. Not only being exceptional and awesome people, they continue to go out of their way for us with the best care for our 2017 MBZ E 300 and our 2016 MBZ GLE. I would like to also include how awesome Morris Gaines our Salesman is who recently assisted me in my purchase of a new 2021 MBZ GLE. This is the second vehicle Morris has helped me find a vehicle to purchase from Walters Mercedes Benz. The people above who I have had the pleasure of working with have made the Service Department and Sales Department shine as the best I have ever experienced. More

I BROUGHT MY SMARTCAR IN TO HAVE SOME WORK DONE. I WAS TOLD THAT IT WOULD TAKE ABOUT FOUR HOURS TO DO THE REPAIRS. I DROVE THERE FROM PALM SPRINGS AND WAS GOING TO WAIT FOR MY CAR TO BE DONE. THREE HOURS TOLD THAT IT WOULD TAKE ABOUT FOUR HOURS TO DO THE REPAIRS. I DROVE THERE FROM PALM SPRINGS AND WAS GOING TO WAIT FOR MY CAR TO BE DONE. THREE HOURS LATER, I WAS TOLD THAT THEY WERE GOING TO HAVE TO KEEP MY CAR OVERNIGHT AND FINISH THE WORK THE NEXT MORNING. THEY WOULD PAY FOR A RENT A CAR FOR A DAY FOR ME. WHEN I CALLED THE NEXT DAY, I WAS TOLD THAT IT WOULDN'T BE READY UNTIL THE NEXT DAY. WHEN I REMINDED THEM ABOUT THE ONE DAY RENT A CAR, THEY SAID THAT THEY WOULD TAKE CARE OF IT. LONG STORY SHORTENED, FIVE DAYS LATER MY CAR WAS FINALLY READY AND I CAME BACK TO PICK IT UP. KNOWING THAT I HAD TO GET THE WORK DONE ON MY CAR, I PAID THE OVERPRICED BILL AND PICKED UP MY CAR. I RECIEVED A CALL A FEW DAYS LATER FROM THE RENTAL COMPANY SAYING THAT WALTERS MERCEDED OF RIVERSIDE ONLY PAID FOR FOUR DAYS FOR THE RENTAL!!!! THE FIFTH DAY WAS MY RESPONSIBLILITY!!! IF THEY KNEW THAT THEY ONLY PAY FOR FOUR DAYS, THEN WHY DID THEY TAKE THERE SWEET A** TIME AND NOT FINIGH THE WORK FOR FIVE DAYS??? I TOOK MY CAR IN ON DECEMBER 10TH AND I TRIED CONTACTING THEM THIS WHOLE TIME ABOUT THIS ISSUE AND EVERY TIME I CALLED I WAS TOLD THAT SOMEONE WOULD CALL ME BACK..NO ONE DID UNTIL TODAY JANUARY 12TH!!!! THEY SAID IT IS THERE POLICY TO PAY FOR ONLY FOUR DAYS. THEN THEY SHOULD HAVE YOUR CAR READY WITHIN THAT TIME FRAME. I DO NOT RECOMMEND THEM IF YOU EVER HAVE TO LEAVE YOUR CAR WITH THEM AT ALL!!! IF THIS IS HOW THEY TREAT THEIR CUSTOMERS, I AM SURPRISED THAT ANYONE WOULD BE DUMB ENOUGH TO RETURN TO THEM AGAIN!!! I HAVE NEVER BEEN TREATED TO BADLY BY A CAR SERVICE IN MY LIFE!!! I WILL NEVER GO THERE AGAIN......VERY BAD CUSTOMER SERVICE...... More

Christian was really awesome and professional! Got all the paper work done pretty quick and the car is everything we hoped for! Highly recommend this place! the paper work done pretty quick and the car is everything we hoped for! Highly recommend this place! More

I have been using Walters service department for the last 20 years or so, i owed about 6 Mercedes from brand new to a E320 with over 250,000. Their offer excellent service, at a price that is about the same 20 years or so, i owed about 6 Mercedes from brand new to a E320 with over 250,000. Their offer excellent service, at a price that is about the same as local repair shops!!! My current adviser is Brandon M., for the last 7-8 years, he is excellent, offers good customer service, and generally gets me in and out in no time. With the loaner car program, i did not have to miss time from work.....or put up with the inconvenience of drop off and pick up.... Highly recommended if you live in the Riverside area. H. Y. More