Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Walter's Mercedes-Benz of Riverside
Riverside, CA
6,444 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,444 reviews
September 02, 2020
Cody Burt, was my service Associate. He was very polite and kept me abreast of the service process. Excellent customer service. Will recommend to friends. and kept me abreast of the service process. Excellent customer service. Will recommend to friends. More
by Susiejc2004
Employees Worked With
Cody Burt
September 02, 2020
It’s always a pleasure to work with my service rep Alex Ramirez. His professionalism exemplifies what it means to work with great people at Walter’s Ramirez. His professionalism exemplifies what it means to work with great people at Walter’s More
by e.johnson909
Employees Worked With
September 02, 2020
I recently broke my side mirror and was heartbroken. I was able to get appointment on same day and they had all the parts to replace my mirror. I waited about an hour which was so much shorter than I expe was able to get appointment on same day and they had all the parts to replace my mirror. I waited about an hour which was so much shorter than I expected. David was very patient and worked with pricing. David asked the mechanics to reuse some parts to save me money! I would definitely come back. More
by Ahn
Employees Worked With
David Greene
September 02, 2020
Great service and communication. Austin Schneider made sure I was informed and my service was timely. They made sure I was able to get home after dropping off my car by providing a car service. sure I was informed and my service was timely. They made sure I was able to get home after dropping off my car by providing a car service. More
by Jts
Employees Worked With
Austin Schneider
September 01, 2020
This dealership always has a high sense of urgency for their costumers. Their staff is wonderful and always happy to help with a smile on their face. I have never been disappointed at this dealership. their costumers. Their staff is wonderful and always happy to help with a smile on their face. I have never been disappointed at this dealership. More
by Salmaayass
September 01, 2020
David was such an enormous help! We first came in looking for a Sprinter van to customize. He referred us to places that we could check out and then we were trying to decide on the van we wanted. Dav looking for a Sprinter van to customize. He referred us to places that we could check out and then we were trying to decide on the van we wanted. David took our calls and helped with possible availability. By the end of the day we came back to purchase a van. David stayed past closing time to get us the necessary purchase documents so that we would not need to return the following day. He was wonderful! More
by ylchap
Employees Worked With
September 01, 2020
What a great professional experience.. Special thanks to Joseph Loera who showed what true "customer service" is all about, he stayed in constant communication. Thanks!!! Joseph Loera who showed what true "customer service" is all about, he stayed in constant communication. Thanks!!! More
by AG
Employees Worked With
September 01, 2020
Everything was great from the time I dropped off the vehicle to the time I picked it up everyone was so polite and made me feel safe in these uncertain times. Am always happy to stop by and have my vehi vehicle to the time I picked it up everyone was so polite and made me feel safe in these uncertain times. Am always happy to stop by and have my vehicle serviced More
by Daniel fruit
Employees Worked With
Adam Garcia
August 31, 2020
Dina Backer was extremely helpful, knowledgeable and informative. She answered all our questions about the car, accessories and financing. She made us feel comfortable and relaxed. Throughout the entir informative. She answered all our questions about the car, accessories and financing. She made us feel comfortable and relaxed. Throughout the entire process there was no pressure at all! More
by pattykyoung
Employees Worked With
Dina Backer, Michael Georgie
