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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,601 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,601 reviews

March 09, 2026

I worked with Rob to purchase a 2026 CLE and I have NEVER had a better purchasing experience in all the years I've been buying cars. And I buy 2 or 3 a year. The level of professionalism exhibited by Rob a More

by Tglezos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! We realize you have several options when choosing a dealership, and we are honored that you picked us. We are so glad that Rob provided you with a 5-star experience. On behalf of the entire team- congratulations on your new Mercedes-Benz CLE! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 07, 2026

Absolutely terrible experience with Walker’s Mercedes service department…I Requested a loaner because I rely on a vehicle for work. Instead, they sent me to Enterprise where the only option was a huge SU More

by Reviewemailhere
Service Communication
Recommend Dealer
No
Employees Worked With
Hmm
Mar 09, 2026 -

Walter's Mercedes-Benz of Riverside responded

I'm truly sorry to read about your experience, and I completely understand your frustration. What you described — the loaner situation, the lack of communication, the delay on what should have been a routine repair, and the marked windshield — falls far short of what we expect from our service team. Please contact me directly at (951) 441-6182 at your earliest convenience. I want to hear the full details of your visit, see what we can do to fix this, and use this as an opportunity to correct the gaps in our process. Thank you for holding us accountable — it's the only way we get better. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

March 02, 2026

I have been coming here for years. They always take great care of my cars and work to deal with any warranty and non warranty items. Joseph Loera is my new service adviser and has been More

by Hojack20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that our team consistently provides you with top-notch service and that Joseph made this visit no different. Please do not hesitate to give us a call if we may ever be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 02, 2026

The dealership demonstrated a high level of professionalism and provided outstand customer service throughout the entire process. More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaid Barragan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Torres
Mar 02, 2026 -

Walter's Mercedes-Benz of Riverside responded

Rick, we appreciate your kind review and we are glad that our team took exceptional care of you. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 28, 2026

JR is competent, friendly and very helpful with all my concerns ! I used to drive Hondas and Chevys, but will never go back ! Your service is the best ! More

by susanne
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2026 -

Walter's Mercedes-Benz of Riverside responded

Susanne, Thank you for your positive review! We are so glad that JR was kind and helpful. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 25, 2026

I have purchased multiple vehicles from Walter Mercedes, and there is one clear reason I keep coming back: Eddy Elsayed. There are at least 10 Mercedes dealers closer to my home, but Eddy’s kindness and hon More

by Drsourakli
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bader Mahdawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving us this wonderful review and recommendation! We realize you have several options when choosing a dealership, and we are honored that you have continuously picked us here at Mercedes-Benz of Riverside. We are so glad that Eddy, Bader, and Travis provided you with the A+ service that you deserve. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 24, 2026

Eddy made the process seamless! Found the car online and locked it down same day! First time buying a car sight unseen - but he sent a custom video and it was exactly what we were l More

by Robby B
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! We are so glad that Eddy took great care of you and ensured your experience with us was smooth and successful. Your kind recommendation means so much to us. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 23, 2026

Raymundo and Charles delivered exceptional service, honest communication, and a smooth experience at Mercedes-Benz Riverside. More

by Homesbyjensimms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymundo Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles
Feb 24, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your positive experience with us here at Mercedes-Benz of Riverside. We are so glad that Raymundo and Charles were helpful and informative. If we may ever be of further assistance to you, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 21, 2026

Mercedes Benz of Riverside is a phenomenal dealership with world class service providing personalized tailored hands on service. Mercedes Benz of Riverside formally Walters do an exceptional job of makin More

by SPIVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! It is always our goal to ensure our guests are comfortable with their experience, and we are glad that Mark took exceptional care of you. We hope you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 19, 2026

We thank you for the service. We were very pleased with the service provided by Eddy. We received in person attention and Eddy provided all the details and information that was ne More

by Suritina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2026 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! Providing 5-star service is so important to us, and we are glad that Eddy's efforts met your satisfaction. We greatly appreciate the opportunity to work with you. If there is ever anything more that we may help you with, please do not hesitate to reach out. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager