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Walter's Mercedes-Benz of Riverside

Riverside, CA

Overview
Employees
Reviews
Vehicles
4.9
6,108 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,108 reviews

April 04, 2024

My visits to Walter’s Mercedes -Benz of Riverside, had never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time an More

by Mrslbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Kelly and Mark this incredible review! We are glad to hear that they took magnificent care of you and your automotive needs. We are happy to know that they took their time and support to resolve any issues or problems that may come up. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
April 04, 2024

From all the times I have bought a cargo van this is by far the best experience I ever had No push sales, no hidden prices, staff was nice! everything was honest and fast I’m definitely doing bu More

by Carlos García
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Walter's Mercedes-Benz of Riverside responded

Carlos, We are grateful for you leaving us this wonderful review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with 5-star service. We are pleased to know that they were nice, honest and fast. We look forward to working with you again in the future when the time comes. We warmly congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
April 03, 2024

Everyone at Walter’s always goes above and beyond to help my husband and myself! More

by TPUpland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Illy Aabid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Filamena Powers
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Apr 03, 2024 -

Walter's Mercedes-Benz of Riverside responded

We greatly appreciate you for leaving us this marvelous review! We are honored to have had the opportunity to work with you and your husband and we are glad that our team could provide you both with top notch service. We are delighted to know that they went above and beyond to help you. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you both on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
April 02, 2024

I was looking for a car to fit my budget. Lenard work very quickly and efficiently to find me a car in my budget and my down payment. More

by mstoi.b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenard Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Jackson
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Apr 03, 2024 -

Walter's Mercedes-Benz of Riverside responded

Mstoi.b, We are grateful for you leaving Lenard this stunning review! We are honored to have had the opportunity to work with you and we are glad that Lenard could provide you with 5-star service. We are pleased to know that he worked very quickly and efficiently to find you a car within your budget. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
April 02, 2024

My car was delivered on time. Mark took his time and was very professional and patience. More

by mstoi.b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Walter's Mercedes-Benz of Riverside responded

Mstoi.b, Providing impeccable service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Mark's efforts could meet your satisfaction! We are thrilled to know that he was professional and patient. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
April 02, 2024

Michael Ramos is very personable. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. More

by GregWilkerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Walter's Mercedes-Benz of Riverside responded

Greg, Thank you so much for leaving Michael this terrific review! We are glad to hear that Michael took stellar care of you and your automotive needs. We are happy to know that he was very personable and explained everything to you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 30, 2024

Great customer service. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. More

by mercedes3495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing great and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 29, 2024

Had a nice and no pressure visit to check out a Sprinter. Gordon my salesman was nice and relaxed spending time showing me and answering questions that I had. More

by robhall_1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Walter's Mercedes-Benz of Riverside responded

Robhall, We greatly appreciate you for leaving Gordon this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Gordon could provide you with top notch service. We are delighted to know that he was nice and relaxed. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 29, 2024

Had the pleasure of meeting with Ross Geiger at Mercedes he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! More

by Liz Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Walter's Mercedes-Benz of Riverside responded

Liz, Thank you so much for leaving Ross this amazing review! We are glad to hear that Ross took impeccable care of you and your automotive needs. We are happy to know that he surpassed all of your expectations with his knowledge, attention to detail and excellent customer service skills. Please do not hesitate to let us know how we may be of further service to you.

Helpful
March 28, 2024

I’m so excited to get my van from Walter’s Mercedes Benz of riverside! And Gordon lai is super helpful and professional ~ More

by Yifeifei9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing immaculate service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Gordon's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are so appreciative of the opportunity to work with you. We are thrilled to know that he was super helpful and professional. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new Van- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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