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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,132 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,132 reviews
July 31, 2019
Ducks in a Row Leased a 2019 300c from a very friendly & personable salesman, John Shelley. He is relatively new to a MB dealership which means he is still in the l Leased a 2019 300c from a very friendly & personable salesman, John Shelley. He is relatively new to a MB dealership which means he is still in the learning stage regarding various functional aspects of the numerous buttons & knobs found in the different models. But he'll get, sooner rather than later, because he is extremely ambitious & a fast learner. He responds quickly to emails & hustles to provide answers to questions. I especially appreciate the request to return to the dealership and have John & Brian F. examine the vehicle in detail. In the near future, I expect John will deserve to be known as an excellent salesman. At present, I give him an overall ranking in the "B" category. But I want it also to be known that John works with superiors who don't have all their ducks in a row (too detailed to explain here). In the eyes of the client, all positive + negative experiences at a dealership reflect directly back to the performance of the salesman. Knowing this allows me to more fairly evaluate John, but that fact is not apparent to most. His performance ratings will markedly improve as the ducks get back in a row. This is not a gripe session. My intent is to write about things which, when corrected, will help improve staff performance at Walter's Auto. More
by Dr Bio
Employees Worked With
Filomena Powers, Andy Towns, Bryan Fitzpatrick, John Shelley
Helpful July 31, 2019
Alex, thanks so much. I don’t know where to even begin but after constantly having an issue with my vehicle and not being able to resolve my issue, I decided to take it to I don’t know where to even begin but after constantly having an issue with my vehicle and not being able to resolve my issue, I decided to take it to Walters, and without an appointment Alex was able to help me immediately. Within a few hours Alex called me to inform me with what the issue was and thank goodness is was covered under warranty! My car was ready the next day and no issues since then! Thanks Alex. More
by Gina19
Employees Worked With
July 31, 2019
Service of Air conditioner Like always, Alex Ramirez provided excellent service. I was also encouraged to use a rental while my car was being serviced. I love going to Alex for Like always, Alex Ramirez provided excellent service. I was also encouraged to use a rental while my car was being serviced. I love going to Alex for advice because he is not pushy or tries to oversell you. Honest!!!!!! Totally refreshing. Thank You Alex. Maria More
by LC
Employees Worked With
July 31, 2019
Great deal! I inquired about a car I saw online with them and I got a very quick response from Andrew Wagner and then his partner Raul Ayala. I knew what car I wa I inquired about a car I saw online with them and I got a very quick response from Andrew Wagner and then his partner Raul Ayala. I knew what car I wanted and was looking for the best deal. Andrew made the process simple and quick. I walked away with a great car with a good deal. Super happy with the process. Looking forward to buying all our cars here. More
by Recorp
July 31, 2019
Great experience Leased my last GLE 350 from Andrew Wagner 3 years ago and was very happy with his professionalism and knowledge of the vehicle. I felt the price point Leased my last GLE 350 from Andrew Wagner 3 years ago and was very happy with his professionalism and knowledge of the vehicle. I felt the price point was excellent as well and he was very helpful before and after the purchase. When I needed a new vehicle he was my first and only call. His assistant Raul was excellent as well. I will continue to recommend them to my friends. More
by Wally
July 30, 2019
Perfect ideal experience that’s should be the new standard The service provided was perfect and nothing less. I throughly enjoyed everything about it from the friendliness to the quality of work provided by th The service provided was perfect and nothing less. I throughly enjoyed everything about it from the friendliness to the quality of work provided by the people. More
by Carowner, ashley81
Employees Worked With
July 30, 2019
Perfect! Brought my car in for service and this friendly young man (Alex Ramirez) really helped me out. The service was outstanding, the location was impeccabl Brought my car in for service and this friendly young man (Alex Ramirez) really helped me out. The service was outstanding, the location was impeccable. Strongly recommend this place. 😀👍🏼 More
by Girky
Employees Worked With
July 30, 2019
Awesome experience I really wasn’t in the market for a new car, but was interested in something with a little more room. I came into the showroom and the experience was I really wasn’t in the market for a new car, but was interested in something with a little more room. I came into the showroom and the experience was unlike any other I have had at a dealership. A million thank you’s to: Krystin Escobedo, Andy Towns and Bryan Fitzpatrick for the superior customer service they showed. I would recommend them to anyone looking to buy a new or used car. More
by Lbrandin
Employees Worked With
Andy Towns, Bryan Fitzpatrick, Krystin Escobedo
July 30, 2019
John always quick to please We came in to see John Shelley without an appointment. John was busy at the time but had no problem setting aside everything else and giving us full a We came in to see John Shelley without an appointment. John was busy at the time but had no problem setting aside everything else and giving us full attention. John Shelley gave us best deal we’ve seen and gave us the quickest easiest and most enjoyable experience he even delivered the car to our house and set up the garage door opener. Very good salesman and human being More
by Redlands65RN
Employees Worked With
John Shelley
July 30, 2019
Helpful Service I came in to do a little tune up, and left knowing I have other maintenances to do. I would have not known if it wasn’t for them to actually take thei I came in to do a little tune up, and left knowing I have other maintenances to do. I would have not known if it wasn’t for them to actually take their time and inspect my car. I know I can always trust my service advisor Austin Schneider. More
by Nessness
Employees Worked With
Austin Schneider
