Walter's Mercedes-Benz of Riverside

wonderful experience of leasing car with Andrew and Raul My and my wife leased a 2019 C3OO couple days ago. Andrew Wagner, the sales manager, helped us find the best car. During the entire process, Andrew no My and my wife leased a 2019 C3OO couple days ago. Andrew Wagner, the sales manager, helped us find the best car. During the entire process, Andrew not only explained all the details we want to know, but also provided his sincere and personal recommendation upon our demands. Andrew even saved our time on the price because he gave us all the discount and benefits. He even fought the additional discount for us with his manager. After we decided to proceed the lease, Mr. Ari Abdolhosseini assisted us with financial paperwork. He explained everything in details to ensure our ultimate benefits and protection. We left with prepaid maintenance and wheel & rim insurance which my wife would totally need. He is super fun and friendly who makes the boring paper signing even enjoyable. Finally, I have to give my compliment to Mr. Raul Ayala who is on the same team with Andrew. Raul gave us a full orientation of the brand new car. Helped us connect phone and other services. He called us back on the second day just to make sure our satisfaction. I was very impressed that he saved my phone number, so he can recognize me sooner when I have any questions. In the next couple days, I have some miscellaneous questions regarding car operation and insurance. He's always patient and went out of the way to answer all my questions. I would highly recommend everyone who wants to buy or lease Mercedes Benz to work with Andrew, Ari and Raul. More

GREAT CUSTOMER SERVICE My experience at Walters Mercedes-Benz was one of the best dealerships I've ever been to. The staff was great and very polite as soon as I walked thro My experience at Walters Mercedes-Benz was one of the best dealerships I've ever been to. The staff was great and very polite as soon as I walked through the door. My service advisor Joseph Loera was fantastic! He was patient and took the time to go over the work that needed to be done on my C300. Thank you again! More

AWESOME CUSTOMER SERVICE. Awesome customer service. hustle free and no need to drive to the dealership! is not brainer Isaid Barragan has earned all my business, commercial and Awesome customer service. hustle free and no need to drive to the dealership! is not brainer Isaid Barragan has earned all my business, commercial and personal. More

Never disappoints, went above and beyond. Came in for a recall and Cody was able to get me in and out in about an hour (exactly what he had estimated when I arrived). Additionally, my passenge Came in for a recall and Cody was able to get me in and out in about an hour (exactly what he had estimated when I arrived). Additionally, my passenger side window controller was acting funny and he had his technician replace the controller unit with a brand new one. The cookies and coffee in the lobby were a nice touch too. Thanks Cody! More

Excellent I love my car! In all my years of being a auto owner I’ve dealt with employees that have disappointed me or a pleasure to work with and Cody Burt, w I love my car! In all my years of being a auto owner I’ve dealt with employees that have disappointed me or a pleasure to work with and Cody Burt, was wonderful. He was honest and always kept me in the loop with the progress of the work that was being completed. Always returns my calls and very pleasant to talk to. I will definitely be bringing my car to Water’s and asking for Cody! More

Service Mr. David Greene was very helpful with my vehicle problem.The service was excellent The overall experience was 100% satisfactory! i would go back to W Mr. David Greene was very helpful with my vehicle problem.The service was excellent The overall experience was 100% satisfactory! i would go back to Walter mercedez again for future services More

Top Notch! Puchased my AMG almost 2 years ago and I still receive check in calls from Eddie! He is the man! Fist class dealership offering world class service! Puchased my AMG almost 2 years ago and I still receive check in calls from Eddie! He is the man! Fist class dealership offering world class service! More

Superb customer service Andrew Wagner & Raul Ayala make a great team. They helped me every step of the way & provided superb customer care & support-even after vehicle purcha Andrew Wagner & Raul Ayala make a great team. They helped me every step of the way & provided superb customer care & support-even after vehicle purchase, which is a plus! I'd be happy to recommend them to family & friends! Finance was smooth sailing & Justin Campbell was knowledgeable & extremely helpful! More

EXCELLENT CUSTOMER SERVICE Peter Tecson level of service is superb and greatly appreciated. He is very knowledgeable and treated me with kindness and all my concerns were handle Peter Tecson level of service is superb and greatly appreciated. He is very knowledgeable and treated me with kindness and all my concerns were handled perfectly. Raul Ayala is also superb in customer service. He treated me so kindly and made an effort to drive my new car home and took his time to explain more on some features of the car. He is very knowledgeable, which is a plus. Thank you Peter and Raul for your excellent service. You both deserve a 10 Stars. I will be happy to recommend to my family and friends that this dealership always has an excellent customer service. More

Jin Lee was the best! I was recommended to Jin Lee at Walter's by a friend and drove all the way from South Bay to Riverside, and I am so glad I did! Jin was so helpful and I was recommended to Jin Lee at Walter's by a friend and drove all the way from South Bay to Riverside, and I am so glad I did! Jin was so helpful and patient, he spent so much time with me test driving different cars and went through all the options with me in detail. The whole process felt like he was on my side trying to get me the best deal. I left the dealership in a car I loved and actually enjoyed the process. I definitely recommend Jin for anyone looking for a Mercedes, and I know I will definitely be back! More