Walter's Mercedes-Benz of Riverside

ANOTHER GREAT SERVICE! Took my wife's GLC 300 coupe in for it's 2 year service and a recall fix. As always, we received excellent professional and friendly service from JR R Took my wife's GLC 300 coupe in for it's 2 year service and a recall fix. As always, we received excellent professional and friendly service from JR Rodriguez our service advisor and all the technicians. Bought a new car for myself CLS450 while we were waiting! More

Peter Tecson greeted me when I walked into the Riverside Mercedes dealership looking for a car. I immediately felt a kind energy from him which was refreshing since I had been meeting really rude salesman a Mercedes dealership looking for a car. I immediately felt a kind energy from him which was refreshing since I had been meeting really rude salesman at other dealerships before meeting him. I knew the car I wanted to test drive because I had seen it online a few days prior. Peter let me take it for a spin and I liked it. He was definitely trying to get a sale but he wasn’t pushy or rude. He was very patient and didn’t play games. Yes, I know it’s ultimately his job to get a sale, but there’s a classy way to do it. Most don’t know how to do that anymore but Peter does. I asked a lot of questions and he was incredibly patient! The loan guy, Julio Guerrero, was really nice as well. I ended up leaving in the car I wanted at a price I thought was fair. Peter also followed up with me via text after the sale. I really appreciated that. He even took a photo of me with my new car! That was sweet. Peter is also a veteran with a beautiful family. I felt good working with him, a man who has given back to his country. I can’t speak highly enough about Peter. I was at the dealership several hours and there wasn’t one moment I felt like Peter forgot about me. Class act! I will definitely be back when I get my next Mercedes from Peter! More

Third time I lease a car from this dealer and every time I lease a new car the experience gets only better. I had made plans to go in and inquire about my soon-to-end lease on my 2016 C class; with unfortun I lease a new car the experience gets only better. I had made plans to go in and inquire about my soon-to-end lease on my 2016 C class; with unfortunate changes that have taken place in the last few years on my personal life; I wasn't sure if I was in a position of signing on a new lease by myself without having my ex husband co-sign with me (as I had on the other leases). Rashad Withlow was the sales person that took care of me. I thank him for the wonderful experience. He was kind and patient. He never pressured me into anything I didn't want. He is knowledgeable and answered all my questions I was happy to know I was in a very good position of doing this alone. I was pleasantly surprised. We went upstairs and I quickly told him the car I wanted he quickly found it and the deal after that was sweet and smooth. What was supposed to be a day for me to go in and ask questions, turned into me leaving with a new car. Every person working at the dealer that day was extremely pleasant and attentive. Frank the sales manager came to introduce himself. He was kind and attentive. Julio Guerrero is the financial manager who assisted me with the leasing contract. This is the third time I sign a deal with him and I must say he is one of the most genuinely pleasant employees that work there. As alwats, he greeted with a warm smile and was ready to answer any questions. The next day I stopped by to inquire about a small paint detail at the service department , as usual, JR Rodriguez who has been my sales advisor for the last years was there to help as well. JR knows by now how much I enjoy working with him. Always with attention to detail, from one simple carwash to any other major problem JR has gone above and beyond for me. He will always be my favorite. Over all thank you Rashad, Julio, Frank and JR!! More

Great guy , brought my mother in & he made her feel welcome & helped us out a ton , I would recommend this guy for every visit. Great service overall ! welcome & helped us out a ton , I would recommend this guy for every visit. Great service overall ! More

Brandon Monaco is the best service writer there! He’s so knowledgeable about my car and has taken time with me to teach me how to use some of the features I didn’t even know I had! Thank you Brandon! knowledgeable about my car and has taken time with me to teach me how to use some of the features I didn’t even know I had! Thank you Brandon! More

I appreciate Brandon Monaco’s time and attention to details. He makes me feel like my car is his only concern even though I’m sure he’s busy with many. Brandon going above and beyond what I expected details. He makes me feel like my car is his only concern even though I’m sure he’s busy with many. Brandon going above and beyond what I expected help me to have confidence in Walter’s for my car care. Thanks Brandon! More

Andrew has been great, very professional and goes extra mile to satisfy his customer’s needs. Recently purchased a 2020 GLS. My wife and I have been looking for a certain options for the car. Contacted di mile to satisfy his customer’s needs. Recently purchased a 2020 GLS. My wife and I have been looking for a certain options for the car. Contacted different dealership but Andrew and his team were the only one that really help us finding the car that we want. I think for price of the car, this is the kind of service you expect. Everything was well taken care of and everything went smoothly. I recommend Mercedes Benz in Riverside if you need new car. Please look for Andrew. More

J.r. Rodriguez was a good helper My tier got broken at the mid of the night while driving pass Riverside. So it was towed to Walter's Mercedes-Benz. JR helped me through the whole pro My tier got broken at the mid of the night while driving pass Riverside. So it was towed to Walter's Mercedes-Benz. JR helped me through the whole process of changing the tire, delivered back to me, answered many questions, he was very patient, and nice. It was a pleasant experience. I 'd definitely commend Walter's Mercedes to my friends. More

Fast and easy service, I dropped my vehicle off before work and Joseph had it ready for me before I got out and also made sure to have it cleaned and ready to go, thank you work and Joseph had it ready for me before I got out and also made sure to have it cleaned and ready to go, thank you More

I worked with Joe Loera on my last visit and I was very impressed, he was able to get my vehicle in with no appointment and had it ready within the hour. Great job Walters! impressed, he was able to get my vehicle in with no appointment and had it ready within the hour. Great job Walters! More