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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,435 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,435 reviews

August 24, 2019

John Shelley Thank you to my sales person John Shelley. He made it all very quick and easy for me and gave me a great deal on my new GLC More

by Airman2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
Aug 26, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz! We are so delighted that John could offer you valuable assistance and a great deal! We hope you enjoy your new vehicle, and we look forward to an opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 23, 2019

Great and easy experience Service is great. Fast and professional. The employees care about their customers and make sure that they do their best. Everyone is super friendly. G More

by Marwa6623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystin Escobedo
Aug 23, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! Our customers' satisfaction is certainly our priority, and we are happy to hear that you were well taken care of throughout the entirety of your visit. Offering the highest quality service is so important to us, and we will aim to provide you with nothing less in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 22, 2019

Great help We were dealing with Andrew Wagner and Raul Ayala at Walters Mercedes. We had made an offer to purchase a new Mercedes and were told it would be at W More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Aug 23, 2019 -

Walter's Mercedes-Benz of Riverside responded

Frank, Thank you for taking the time to share this positive review! We aim to ensure that our customers' experiences are as seamless as possible, and we are so pleased that Raul could ultimately make things right for you. We appreciate your patience and the opportunity to serve you, and we wish you our warmest congratulations on your new vehicle. Please let us know if there is anything more that our team may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 21, 2019

Salesman of the year Rene was the best salesman I’ve ever come in contact with I don’t think he would of treated his mother any better my real son accompanied me in the pu More

by Major
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Orellana
Aug 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful feedback! We are delighted to hear that Rene provided you with the quality service that you so much deserve. We hope your mother enjoys her new vehicle, and we thank you for granting us the opportunity to serve you. We wish you both the safest of travels and look forward to working with you again in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 20, 2019

Top notch service from start to finish! My first contact with this dealer was through an internet ad and Mike Sales responded to my questions. He answered all my questions and stayed in clo More

by psmith481
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sales
Aug 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Mike this very kind review and recommendation! We are happy to hear that he was so helpful and thorough in introducing you to your new vehicle and all of its excellent features. We appreciate the opportunity to work with you, and we wish you the safest of travels in your new ride. If you ever have any further questions or concerns, please don't hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 20, 2019

Helpful experience definitely recommend Andrew and Raul have been very helpful through this experience and made sure I was well taken care of. They did everything they could to make sure I More

by Johnnyg26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Aug 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Johnny, Thank you for sharing this excellent review! We are so pleased that Andrew and Raul could provide you with great assistance and a 5-star experience! We warmly congratulate you on your new vehicle, and we hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 20, 2019

Best experience I have had at a dealership Just got my car from John Shelley the friendly dealer at Walter’s Mercedes. Almost didn’t go in but John came in on his day off to see me for our appo More

by Ang3l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
Aug 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this amazing review! We are thrilled that John provided you with an exceptional experience- on top of a vehicle that you love! He will be so proud to have earned your excellent rating, and on behalf of him and the entire team- we warmly congratulate you on your new vehicle! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 19, 2019

Like the new car as well as the communication John is very responsive and caring, making the whole process nice and warm. We are enjoying the new car. Thank you so so much John! More

by Danny Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shelley
Aug 20, 2019 -

Walter's Mercedes-Benz of Riverside responded

Danny, Thank you for your excellent review, and congratulations on your new vehicle! We are so pleased that John could provide you with a pleasant experience- on top of a vehicle that you love! We wish you safe travels in your new ride and hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 19, 2019

Great MBZ service I took my automobile in for periodic maintenance service and my advisor, Joseph Loera was very good in every facet of his job. He was very courteous, More

by Jet11joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Joseph and our dealership this kind recommendation! Providing quality service is so important to us, and we are delighted to know that Joseph resolved each of automotive concerns- effectively. We wish you safe travels and look forward to working with you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 19, 2019

Service Review Brandon has always done a great job when I have visited. What I have concerns with is the fact that I can have the same performance performed near my More

by Jackie Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Monaco
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