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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,557 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,557 reviews

March 08, 2019

Amazing Went in to Mercedes to see one if there ad cars. Mike Sales is the one who helped us. It took about 8 hrs to get the deal done and he was there every More

by Benz22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Fitzpatrick, Mike Sales
Mar 11, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation, and congratulations on your new vehicle! We are pleased that Mike could be of such great assistance to you throughout your buying experience, and that his efforts earned your confidence. We hope you enjoy your new car! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

March 07, 2019

Awesome People at this dealership were awesome. Ryan Donahoe got me a great deal. Everyone went out there way to make it happen. I will send my friends over!! More

by CarshowMark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Donahoe, Rick Akigbe
Mar 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the 5-star rating, Mark! We're pleased to hear that Ryan, Rick, and Justin were so helpful and accommodating, and that you got a great deal on your new vehicle. We appreciate your recommendations and hope to work with you again in the future! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

March 07, 2019

A amazing leasing experience I always do research and car leasing online and had been shopping for a New Mercedes Benz with a certain color combo which is hard to find. After goin More

by MB for GB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Mar 11, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this incredible review. We are thrilled that we not only had exactly the vehicle you had been looking for, but that we could make your buying experience as seamless and hassle-free as possible. Our customers' satisfaction is our priority, and we are so excited for you to enjoy your new Mercedes-Benz. Please let us know if there is anything more we could assist you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

March 07, 2019

Made us feel like family After dealing with the worst experience we had ever had Andrew and his family made us feel like we were part of their family ... We were Cadillac peop More

by Joedelara123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Mar 11, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Joe, Thank you so much for sharing this amazing review. We are so glad that you decided to work with us at Walter's, and we are pleased to hear that the team provided you with the all-around top-notch service you deserve. We hope you enjoy your new vehicle, and we hope that you continue to confide in our dealership for each of your future automotive needs. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

March 07, 2019

Leasing Process Recently leased a new GLC 350e and the process was smooth and easy. Was able to test drive and negotiate a great deal with Ryan and his manager. The d More

by Lc789317#
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dunahoe
Mar 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the great feedback, LC. We're so glad that Ryan made sure that you had an experience, and that you got an great deal on your new GLC 350e. It's wonderful to know that you felt confident and well accommodated throughout the leasing process, and we appreciate your recommendation! We hope to work with you again in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

March 07, 2019

Sales and Service Nice customer service,they were fair and honest with us....Except with one of their employees Adam Garcia ,all the opposite of the aforementioned..as More

by JoseMetris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaid Barragan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Thackeray, David Covarrubias
March 07, 2019

Well Taken care of. Adam took care of our problem with our Sprinter RV. The situation was not easy to figure out, but Adam and the tech took care of all. We are from out More

by dkulp1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Mar 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

We're happy to hear that Adam was so helpful and accommodating during your recent service visit, dkulp! It's wonderful to know that he was attentive and informative, and made sure that your Sprinter was well taken care of. We appreciate your business and hope to work with you again in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

March 05, 2019

Unexpected Service Call on A Saturday I just purchased my new 2019 Mercedes and was driving on a Saturday Afternoon when my display screen above the center console went dark. I was near Wa More

by DAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Mar 06, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this great feedback! Though we were unable to get your automotive issue immediately resolved, we are pleased to hear that David made an efficient effort to sort things out on the day of your visit. We are glad that we could ultimately be of assistance to you and get your issue taken care of. Please let us know if there is ever anything more we may help you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

March 03, 2019

Mike Sales SLK 350 2006 Mike Sales was absolutely wonderful. Very professional and a pleasure to work with, very dedicated. Walter’s Mercedes is lucky to have him as an emplo More

by King1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sales
Mar 05, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Mike this excellent review! We agree that we are very fortunate to have him as a part of our team, and we are pleased to know that provided you with great assistance and ensured that your vehicle was in only the perfect condition for you to take home. We hope you enjoy your new Mercedes-Benz SLK 350, and we hope to see you again when the time comes for your first service. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

March 02, 2019

20 years of Walter’s MZB sales and Service It has been both my wife’s and my experience (over 8 vehicle purchases) that Walter’s Riverside Calif MZB dealership has been exceptional Tyler Usa More

by the Wilson Villa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica, Kelly & Scott , Brandon Monaco
Mar 04, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Mr. and Mrs. Wilson, We appreciate you taking the time to leave us this amazing review! We are so honored by your loyalty, and we are overjoyed to know that you have consistently found Tyler and Brandon's service to be thorough, reliable, and simply exceptional. We look forward to the opportunity to work with you again, and we hope to maintain your confidence for many years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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