Walter's Mercedes-Benz of Riverside

Staff and experiercc Staff wear all very helpful and sale person (Eddy Elsayed) also very good.. Also Finance was very helpful, I would come back and I would recommend the Staff wear all very helpful and sale person (Eddy Elsayed) also very good.. Also Finance was very helpful, I would come back and I would recommend the dealership. More

B2 service Brandon was excellent Quick and directly to the point as well as very knowledgeable on what my service as needed and he came to me at the waiting area Brandon was excellent Quick and directly to the point as well as very knowledgeable on what my service as needed and he came to me at the waiting area More

Happy Customer Adam, was so efficient and professional. He explained in detail all of my questions. Made sure that I was out in time promised! As always Walters serv Adam, was so efficient and professional. He explained in detail all of my questions. Made sure that I was out in time promised! As always Walters services exceed my expectations, is why I rather take my car there instead of Palm Springs Mercedes dealership! More

Great service at Walter’s - Service Rep Cody Burt I was immediately seen upon arrival. Once a solution to the issue had been determined, Cody Burt contacted me and provided a loaner car. Walters also I was immediately seen upon arrival. Once a solution to the issue had been determined, Cody Burt contacted me and provided a loaner car. Walters also made it easy for me to trade in my loaner car for one that was more accommodating (CLA was much too small for me). Car was finished on time and best of all, the repairs were done under warranty without me having to insist that they should be covered under warranty like I’ve had to do for other cars. I really liked that Cody kept me informed via text as opposed to leaving a voice mail because it allowed me to get back to him when I had time vs stopping what I’m doing to take a call or trying to chase him down with trying to call back. It was also a good way for our exchanges to be documented so when I had to explain the issue to my wife at some point in the future, I had exact diagnosis without having to try to remember what I was told/make something up. More

REcall and routine maintenance visit My experience overall was a good one. I responded to a smart recall notice to have an engine pad replaced and at the same time had a regular periodic My experience overall was a good one. I responded to a smart recall notice to have an engine pad replaced and at the same time had a regular periodic check up and oil change. I received excellent service from my service manager, David Greene. he had several recommendations of items that may need attention in the future for my 2008, 51,000 mile smart Passion. I was surprised that Walters will no longer be handling the sales of smart and I wonder If I need to find smart service closer to where I live in Redlands. At any rate, Walters has give me good service and this time due to the length of the service call, they arranged for a smart car for me to use during the day. More

Another Purchase and Satisfied Customer This is our second purchase from Walters. We have also purchased from another local MB dealership and my preference is Walters. Better customer servic This is our second purchase from Walters. We have also purchased from another local MB dealership and my preference is Walters. Better customer service and sales experience. Eddy was very helpful, knowledgeable and accomodating. Not pushy and just made us feel at ease. Would go back again to Walters and Eddy is our guy! More

Great Experience J.R Rodriquez took good care of me and my car was serviced in the said time frame. Everyone was friendly and the waiting room was pleasant and well s J.R Rodriquez took good care of me and my car was serviced in the said time frame. Everyone was friendly and the waiting room was pleasant and well stocked with delicious refreshments. Would absolutely recommend this dealership for all Mercedes Benz needs. More

The best customer service. Very professional and up kept. They are so nice, caring and kind. Always treated with respect. Absolutely the best place ever. customer service. Very professional and up kept. They are so nice, caring and kind. Always treated with respect. Absolutely the best place ever. More

Second time to come here Love this place so much, and I will come here again. Austin helped me a lot even though I spent more than 3 hours to wait my car be finished, he was s Love this place so much, and I will come here again. Austin helped me a lot even though I spent more than 3 hours to wait my car be finished, he was still very patient to tell me what was going on with my car. More

Consistent good service. Walter's has a well-organized staff. From the time someone checked me in upon arrival to being led to my preferred service advisor, to registering wha Walter's has a well-organized staff. From the time someone checked me in upon arrival to being led to my preferred service advisor, to registering what I wanted done with my car and being shared with pre-service advice took only a few pleasant minutes. Estimated length of service was dead on, and payment was at the desk of the service advisor so no time wasted on my part lining for the cashier. Car was cleaned inside and outside, parked pointing to the exit, and I comfortably drove off as soon as I was handed my key. More