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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,119 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,119 reviews

July 08, 2018

Excellent customer service all around! Eddy provided great customer service from the moment we walked in. He is not pushy at all and tries to work around our budget. We will definitely be c More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Kelly! It's such a joy to hear that Eddy was so accommodating and determined to help you find your perfect vehicle! We hope that you are enjoying it, and we can't wait to assist you with your future automotive needs! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

Cody Burt is a great service adviser Recenty, we brought our 230C in for service and some repairs. Cody did an excellent job of letting us know the progress of the work and took care of m More

by wuriephoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind review! We're so glad that you are so content with Cody and the service that he provided you with! It's so great that he was so informative and thorough throughout your entire experience. We hope to work with you again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

Professional technician Mr. Alex Ramirez was a very professional technician, yet the problem wasn't resolved. But not from Alex trying. He was very friendly and professional More

by Shelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for the feedback and letting us know. I’ll get with Alex and see what is going on. Either myself or Alex we’ll reach out to make sure we get this resolved for you right away. Mark Interlicchia Service Manager Walter’s Mercedes-Benz of Riverside 951-688-3332

July 07, 2018

Was greeted as I stepped out of my vehicle Was super impressed that I didn’t have to wander around looking for help. The greeting quickly is very important to me. Christian Garcia was spot on! More

by Debera
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Guerrero, Christian Felix
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Debera! Thank you for sharing this great feedback! It is such a pleasure to know that Christian offered you such attentive and helpful assistance from start to finish! We are so glad that he and Julio helped you to take home a vehicle that you love! We hope that you will confide in us to assist you with your automotive needs again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

We had a great experience and were treated well. Initially, we were helped by Gene Russell who was great. We returned a month later and Gary Kunzman helped and was patient and very professional, grea More

by Car123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Kunzman, Gene Russell
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We're so pleased to know that you are so content with the service that both Gene and Gary provided you with, and that we were able to find you the perfect vehicle! Enjoy your new C300, and please let us know if there is anything we may assist you with in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 06, 2018

A True Blessing My Son and I had spent approximately 4hrs. At another Dealership which very poor results. We left and decided to stop by Mercedes Benz to check out th More

by Skeet54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Guerrero, JC Cavazos
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this awesome review! It makes us so happy to know that JC and Julio were able to provide you and your son with just the assistance that you needed to find the perfect vehicle! We hope that you are enjoying it! Please let us know if there is anything else we may assist you with in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 06, 2018

Service visit Brian clegg was awesome. He made sure my experience there was without problems. Went above and beyond for me and recommend this service agent for y More

by Brett18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Clegg
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Brett, It's great to hear that Brian ensured that your recent service visit was so smooth! We appreciate your kind recommendation, and we hope that you will continue to confide in us to care for your automotive needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 06, 2018

Great work Very satisfied with the work done on my vehicle it runs very good and the service representative was very kind and helpful he answered all my questio More

by LouiseT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Clegg
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Louise! Thank you so much for your review! We're so pleased that you are so satisfied with your recent visit and the assistance that Brian provided you! We hope to work with you again the next time you are in need of service! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 06, 2018

Great job as usual. Our Sprinter need to be smogged. I called and got an appointment right away. The service was prompt and everything was checked out properly. I always More

by EraSprinter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this rating! We're so pleased that Adam and the team took care of you and your vehicle so promptly and efficiently! We are so fortunate to have earned your confidence, and we hope to work with you again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 06, 2018

Satisfactory! I I love getting my car serviced at Walter's, Riverside. Aside from doing an excellent job servicing my car, the staff are extremely friendly most parti More

by Victoria Lesser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Filomena Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jin Lee
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Victoria! It's so wonderful to know that you are so confident in Walter's Riverside and the service that Brandon and the team provide you with! We're so glad to know that they have ensured that your experiences have been so top-notch- from the quality of work to the time taken! We hope that we are able to continue working with you for years to come! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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