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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,434 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,434 reviews

October 11, 2018

Efficiency at its best Went in for air bag recall MERCEDES representative Cody Burt assisted us with the paperwork for the service. He was efficient & demonstrated great cus More

by SolorzanoMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Oct 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! It's so great to hear that Cody took such good care of you during your recent visit, and we are thrilled that he has earned your confidence in his service! We appreciate the opportunity to work with you, and we look forward to continuing to provide you with the same thorough and efficient service in the future. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 11, 2018

Excellent customer service! Should ask for Alex Ramirez next time he is very friendly and knowledgeable. Can’t ask for more . It’s a great experience to dealing with him. More

by TUAN vu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Tuan, Thank you so much for your kind feedback! We are so delighted that Alex provided you with such friendly and informative service, and we are pleased to hear of your contentment with your overall experience. We hope that you will think of us again the next time you are in need of automotive assistance! Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 11, 2018

Professional & Courteous Walter's Mercedes has done the impossible by actually making a service visit an enjoyable experience. My service advisor was Austin Schneider - he has More

by ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ray, Thank you so much for sharing this wonderful review! It is a pleasure to know that Austin has earned your confidence, and we are thrilled that he has consistently provided you with exceptionally hassle-free and efficient service. We are sure that he will continue to take good care of you and your automotive needs in the future! Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 11, 2018

Great service Been there several times getting my services done , staff is wonderful and services are great I love the amenities they offer which makes you feel co More

by meandmymercedes 2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Schneider
Oct 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review. It is our pleasure to serve you, and we are delighted to know that the team has consistently provided you with pleasant overall service experiences. We hope that you will continue to confide in our efforts in the future. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 10, 2018

Excellent service David Greene was very professional and took his time to explain everything about the service/repairs as well as the details of the insurance coverage. More

by Sarah321
Recommend Dealer
Yes
Employees Worked With
David Greene
Oct 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sarah, Thank you so much for leaving this feedback! We're pleased to hear that David was so thorough in ensuring that you were fully content and confident in the service you were receiving. We hope that you will think of us again the next time you are in need of automotive assistance. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 10, 2018

Excellent Service & Sales Experienced I was here last month September 2018 for my GLS450 annual maintenance and some minor warranty work done with the service consultant Alex which was ar More

by William Y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jin Lee
Oct 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi William, Wow- thank you so much for taking the time to leave us this incredible review. We are thrilled that you are so confident in our team, and we are so appreciative of your willingness to go the extra distance to work with us. It's a pleasure to hear that Jin consistently provides you with such extraordinary leasing experiences, and we're glad to know that your recent experience was no different. We hope you enjoy your new Mercedes-Benz, and we look forward to the opportunity to serve you again. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 09, 2018

Satisfaction Excellent customer service. Whenever I go this place even get a service , always make me happy and great service. I highly recommended this Mercedes B More

by mi kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation! We are honored to know that you are so confident in our efforts, and we look forward to continuing to provide you with our most thorough service in the future. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 09, 2018

The service was excellent. My experience at Walters, provided by David Greene was excellent. The wait time minimum. The coffee was great. I loved the use and the feel of the fre More

by Wroten, joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Oct 10, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Joyce, Thank you so much for your great feedback! We are so glad that you had such a wonderful experience working with David, and we're thrilled that your overall service was both smooth and efficient. We hope to see you again the next time you are in need of automotive assistance. Be sure to check us out on Facebook and Twitter for future savings and updates. Regards, Ray Burke - General Manager

October 09, 2018

mr brandon monaco is super i find i ENJOY bring my car to BRANDON MONACO. he is alway in a warm attitude. his knowledge of MERCEDES BENZ is a plus when having a concern wit More

by harleytt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Oct 10, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Harley, Thank you so much for your excellent review! It is wonderful to know that you are so confident in Brandon's service, and we are overjoyed that he consistently is so thorough in resolving each of your automotive concerns. We agree that he is a great asset to our team, and we hope that you will continue to confide in his efforts for years to come. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

October 09, 2018

Great expierence due to A special person Adam Garcia We took our 2013 Sprinter Citation to Walter's Mercedes of Riverside due to a DEF light that came on 200 miles after our purchase. We were met by Ada More

by Storm19e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Oct 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Norm and Karen, Thank you so much for taking the time to leave us this valuable feedback. We are so pleased that Adam was able to make things right for you and ensure that this issue was resolved thoroughly and efficiently. Your satisfaction is our utmost priority, and it is our pleasure to go above and beyond to ensure that each of your automotive needs are well taken care of. Please let us know if there is anything more we could assist you with in the future, and be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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