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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,424 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,424 reviews

July 20, 2018

Excellent service by Mercedes Benz staff I would like yo take this opportunity to thank Mr Andrew Wagner for guiding me thru the process of getting a new car . Also for Raul Ayala for great a More

by Odette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Jul 23, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Odette! It's a pleasure to hear that Andrew and Raul were so helpful in finding you a new car, and ensuring that you were fully knowledgeable about all of its great features! We thank you for doing business with us at Walter's, and we hope that you are enjoying your new Mercedes-Benz! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 20, 2018

Lies lies and more lies. Do they ever stop? A lot of unnecessary lying going on in this place, from financing to sales. Financing told me I had to buy this warranty right then and there or Merce More

by blessedkalynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Filomena Powers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Burke, Ari Abdolhosseini, Andrew Wagner
Jul 24, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Karen, I do apologize for the missing key and books and glad Filomena was able to resolve the issue immediately. I also know she gave you a full tank of gas for your inconvenience. You did buy a certified car so you have the option to extend the warranty by an additional 2 years. You can buy the same warranty at a later date but there is an additional surcharge. Our manager was just trying to save you the additional expense. As for me I enjoy calling people back but never received your message or voice mail. Should you need any additional help or a tutorial on your new car please let us know. Thank you. Ray Burke General Manager Walter’s Mercedes-Benz of Riverside 951-688-3332

July 20, 2018

Quick and Efficient! The Team at Walter’s is awesome! I began my search on a Wednesday and by Friday at 11am, we were out the door in our new Benz. Bryan Fitzpatrick and h More

by Bmonte7012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique Tolan, Andrew Wagner, Bryan Fitzpatrick
Jul 23, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind words! We're thrilled that your recent leasing experience with Bryan and the team was so smooth and hassle-free! We hope that you are enjoying your vehicle, and we hope to work with you again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 18, 2018

Purchase if car Gary Kunzman was awesome. He showed knowledge, expertise and outstanding service to get me the car at the right price. I was very satisfied when I lef More

by Mb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Thackeray, Ari Abdolhosseini, Gary Kunzman
Jul 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so great that you are so happy with Gary and his service! We're so pleased that he was so informative and that he made sure that you found just what you were looking for! We hope that you are enjoying your new vehicle, and we hope to work with you again in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 18, 2018

service Austin provides and help me on everything I need to get my vehicle done as quick as possible. A very well customer oriented, Friendly and helpful. Tha More

by retiree
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, We're so glad to hear that Austin provided you with quick and efficient service, along with a positive experience overall! We hope that everything is running smoothly, and we hope to see you again the next time you are in need of service! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 17, 2018

Purchase new vehicle Jackie Nasser was outstanding. She treated me with extra care and had me in a new lease and the car that called my name. I would definitely recommen More

by Arturo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Nasser
Jul 18, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Arturo, Thank you for your recommendation! It's wonderful to hear that Jackie was able to find you just what you were looking for, while providing you with such a remarkable leasing experience! We hope that you enjoy your new vehicle, and we hope to work with you in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 16, 2018

Worn tire replacement I bought and supplied a new tire for my 2011 Sprinter and had the worn tire removed and replaced by Walter's Mercedes-Benz while waiting in their lobb More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Garcia
Jul 17, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for sharing your experience and 5-star rating! We're so pleased that Adam was able to take care of this automotive issue for you, and that he could get both you and your vehicle taken care of so promptly and at no hassle to you! We hope that you will return the next time you are in need of any type of vehicular assistance! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 16, 2018

Don’t waste your time anywhere else! Walters #1 Guys I went to different places looking for the Mercedes I wanted. Walter didn’t go around the bush! Best Deals you don’t even need to negotiate with More

by Deibyavi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Fitzpatrick
Jul 17, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for sharing this awesome review! It's so great that we were able to help you find just what you were looking for, while providing you with a deal that you were so content with! We hope that you enjoy your new vehicle! We hope to hear from you again soon. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 15, 2018

Excellent Brandon Monaco always does a great job as a service associate. Sincerely, Dr. Norman Towels Owner and previous owner of several Mercedes from Walters More

by Betasigma7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco, Julio Guerrero, Austin Schneider
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this 5-star rating! We feel so fortunate to have you as a loyal customer, and we hope to continue to work with you for both your buying and service needs! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 15, 2018

Effortless My Mercedes car service started with a warm genuine smile and helpfulness and ended with exceptional auto service to my Mercedes E400 put a smile on More

by Faith247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 17, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Faith! Thank you so much for sharing this kind review! It's so great to hear that your recent service experience was so pleasant from start to finish. We hope that you will think of us again the next time you are in need of service. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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