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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,404 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,404 reviews

July 13, 2018

Above and beyond customer service The staff at this dealership goes above and beyond with customer service. Came in with check engine light on. Brandon Monaco answered my many questi More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Liz, Thank you for taking the time to leave Brandon this recommendation! It's so great that he was so informative and that he ensured that you felt so confident in the service that you received, and we can't wait to work with you again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 13, 2018

Rasing the BAR on car buying in Southern California! Buying a Mercedes-Benz, especially your first, is a special event and the trifecta of Bryan F, Andy T, and Raul Ayala delivered beyond all expectation More

by happybenzdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Towns, Bryan Fitzpatrick
Jul 16, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave us this awesome review! It's truly a joy to know that Bryan, Andy, and Raul provided you with an experience that was so remarkable in every aspect! We're so glad that they were so accommodating, thorough, and informative, and we hope that your recent visit with them has resulted in the gain of a new lifelong customer. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 11, 2018

Awesome, Amazing, Wonderful Experience I give this dealership and Sales Consultant Gary Kunzman two thumbs up and 5 stars. I'm officially a lifetime Mercedes - Benz customer, to include thi More

by LaTrecia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kunzman
Jul 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi LaTrecia! Thank you so much for taking the time to leave us this very kind review! It's so wonderful that Gary provided you with a remarkable experience that you feel so confident and content with! We feel so fortunate to have been able to gain you as a lifelong customer, and we can't wait to continue to work with you in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 08, 2018

Excellent customer service Always takes time to acknowledge, treats us with respect, courteous, friendly and kind. Ask questions and answers all questions without hesitation. Kn More

by Gdgiron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for this kind review! it's so great that you are so confident in Cody and the team, and it means so much to know that you find our assistance to be so helpful! We look forward to continuing to assist you with all of your automotive needs and providing you with quality experiences time after time! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

July 08, 2018

Excellent customer service all around! Eddy provided great customer service from the moment we walked in. He is not pushy at all and tries to work around our budget. We will definitely be c More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Kelly! It's such a joy to hear that Eddy was so accommodating and determined to help you find your perfect vehicle! We hope that you are enjoying it, and we can't wait to assist you with your future automotive needs! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

Service visit Brian clegg was awesome. He made sure my experience there was without problems. Went above and beyond for me and recommend this service agent for y More

by Brett18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Clegg
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Brett, It's great to hear that Brian ensured that your recent service visit was so smooth! We appreciate your kind recommendation, and we hope that you will continue to confide in us to care for your automotive needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

Satisfactory! I I love getting my car serviced at Walter's, Riverside. Aside from doing an excellent job servicing my car, the staff are extremely friendly most parti More

by Victoria Lesser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filomena Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jin Lee
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Victoria! It's so wonderful to know that you are so confident in Walter's Riverside and the service that Brandon and the team provide you with! We're so glad to know that they have ensured that your experiences have been so top-notch- from the quality of work to the time taken! We hope that we are able to continue working with you for years to come! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

CODY BURT IS AWESOME I’ve had such a great experience that this is my second review! First was on yelp. Cody Burt was seriously the best and most kind service provider. My More

by Sckneifl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I knew her name but the young girl who works the service loaner desk was so sweet & very accommodating! , Cody Burt
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for another kind review! It makes us so happy to know that Cody has provided you with service that you are so satisfied with, and that your overall experience was so thoroughly pleasant! We appreciate your recommendation, and we hope to continue to impress you with our assistance in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

Great work Very satisfied with the work done on my vehicle it runs very good and the service representative was very kind and helpful he answered all my questio More

by LouiseT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Clegg
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Louise! Thank you so much for your review! We're so pleased that you are so satisfied with your recent visit and the assistance that Brian provided you! We hope to work with you again the next time you are in need of service! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

Professional technician Mr. Alex Ramirez was a very professional technician, yet the problem wasn't resolved. But not from Alex trying. He was very friendly and professional More

by Shelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for the feedback and letting us know. I’ll get with Alex and see what is going on. Either myself or Alex we’ll reach out to make sure we get this resolved for you right away. Mark Interlicchia Service Manager Walter’s Mercedes-Benz of Riverside 951-688-3332

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