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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,404 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,404 reviews

June 29, 2018

Service on Vehicle Overall, the service done on my vehicle was good. And my service rep, Alex Ramirez gave me great customer service. I look forward to my next visit. More

by Pnsnolan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're glad that Alex and the team took such good care of you and your vehicle during your recent service visit! We appreciate your review, and we equally look forward to working with you again in the future! Check out our Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

June 28, 2018

Average I waited nearly 30 minutes in my car for a consultant to come take my case. I had an appointment but was 15 minutes early. I was not advised to go s More

by Vick2523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
June 28, 2018

Great customer service Gary is one of the most outstanding and trustworthy person that I have met in the Car business, no hidden fees or lies , everything up front More

by Mercedes man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kunzman
Jun 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're pleased to hear that you had a such a great experience with Gary! We appreciate your feedback, and are glad that you felt confident and well accommodated with Gary's help. We hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 28, 2018

Adam Garcia and staff were awesome. The Mercedes dealership in Riverside is the only local dealer that services the Mercedes RV's. We made the appointment and notified them that we woul More

by Wanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Garcia
Jun 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks for taking the time to share your feedback, Wanda! We're happy to hear that Adam was so helpful and accommodating, and made sure you were well informed throughout the process of servicing your vehicle. It's wonderful to know that you felt confident with his assistance, and that it was a prompt, efficient process for you. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 28, 2018

Excellent knowledge of the vehicle. Extremely friendly and h Excellent knowledge of the vehicle I wish to purchase. Extremely friendly and helpful in test rides and importing information. Allowed me to test More

by Mercedes lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Tecson
Jun 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the 5-star rating! It's wonderful to hear that Eddy and Peter were so helpful and accommodating, and that you felt well informed and acquainted with the vehicle you were interested in. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more! Regards, Ray Burke - General Manager

June 27, 2018

Brandon Marco is the BEST! Brandon always took care my two MB with excellent details, and my wife and I really appreciated his services that give us peace of mind while driving More

by TuNguyen742
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Murray, Brandon Monaco
Jun 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, It's a pleasure to know that Brandon managed to make you and your wife feel so confident in their services and in your automotive safety. We're so glad that you love your Mercedes, and we hope that you continue to allow us to take care of your service needs! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

June 27, 2018

Not Mercedes-Benz quality service I purchased my car for my B-DAY I went there knowing specifically what I wanted. Once I found the car and during the test drive I was told among many More

by Mrs.SavetheEarth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Felix, Frank Serraro
June 27, 2018

Speedy service prior to a next day vacation. My auxiliary battery malfunction on Thursday and I was starting my vacation on Friday; I called the service department with my problem and the gave me More

by Aaron Roberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 28, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Aaron, Thanks so much for sharing your experience! We're so glad that we were able to take you in promptly, and that Austin and the team ensured that you and your vehicle were ready for your vacation! We hope to see you again the next time you are in need of service! Safe travels! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

June 26, 2018

2018 GLA250 MB My mother and I have purchased both of our cars at this dealership with Jin Lee. He was able to offer us spetacular offers that we could not refused. More

by hsiao0118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Jun 27, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for the awesome review! We're beyond pleased to know that Jin has been so helpful in providing both you and your mother with great cars, great deals, and great experiences! We hope that you both enjoy your vehicles, and we hope to see you again in the future for your upcoming automotive needs! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

June 25, 2018

A service Alex Ramirez helped us. Our experience at Walter's is and has been always a pleasure. Very professional, but friendly as well.Thank you to all. More

by EnglishTeachur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero
Jun 26, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for continuing to trust in Walter's to tend to your automotive needs! We're glad that Alex and the team could consistently meet your expectations! We hope to work with you again soon! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

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