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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,435 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,435 reviews

June 08, 2018

Go the extra mile Alex Ramirez go the extra mile to ensure customer's satisfaction, I can trust his recommendations unlike some service providers in the past, they make More

by Rneal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, We constantly strive to improve our work, as it is so important to us to provide our guests with only the most positive experiences. We're delighted to know that Alex took such good care of you and that he was devoted to achieving your satisfaction. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Standard Service It was a standard service and everything went well, as per usual. The car was taken care of, and returned very clean, and on time. More

by DVAG Maier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's great to know that your recent service visit went just as planned, and that your vehicle was so well taken care of. We hope that you will continue to confide in us to take care of your automotive needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Great impression by bringing solutions. Alex Ramirez go extra mile to ensure customer's satisfactions so did it this time. his ability to provide service to the client is excellent and I can More

by panda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We agree that Alex constantly aims to do all that he can to satisfy his guests' needs! We're so glad that you are so confident in his services. We hope to see you the next time you are in need of service. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Annual Service Alex Ramirez is our guy. Excellent service person, always honest with the estimate. He advises us on what can be done now and what can be done later. More

by Brunson, Angie 18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Angie, It's so great to know that Alex is so thorough in ensuring that you are well informed about your vehicles and the services that you are in need of. Our customers' safety and satisfaction is of the utmost importance to us. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Very easy to do business with!!! This was a very pleasurable experience - no hassle - no pressure - no strong arm tactics . Ray Burke sales manager the ultimate manager very involved More

by RCORSENTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Burke, Andy Towns, Rashad Whitlow
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We are so appreciative that you took the time to leave us this kind review! We strive to ensure that each of our guests are fully satisfied with their visits, so it's great that the team all collaborated in ensuring that yours was so comfortable, helpful, and hassle-free. We hope that you are enjoying your new vehicle! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Great Customer Service! Mr. JR Rodgriguez provides great customer service he was very professional he gives respect to his customers and receives respect from me a customer h More

by Andrew Marquez//Sandra E. Marquez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Andrew, Thank you for the 5-star rating. We're so glad that your experience with JR was so pleasant. We hope to work with you again for your future automotive needs. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

First class Everything every time I go to Walters it is first class, from service to the waiting room lobby to the friendly Staff. JR Rodriguez is awesome. Very More

by Elvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The welcome staff is great, when you first pull up., Austin Schneider
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Elvis, We're so glad that JR and the team are able to consistently provide you with such quality service, and that you so greatly enjoy the entirety of your experiences. We hope that you will continue to confide in us for your automotive needs in the future. Thank you for your kind review. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Awesome Dealership!! Brandon Monaco Was an absolute delight and knows his Bussiness It was absolutely the Best customer service I do recommend him highly!! Love thi More

by Sandy1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Filomena Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco, Andrew Wagner, David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sandy, It's so great to know that Brandon provided you with such extraordinary service. We appreciate your loyalty to our dealership, and we hope to continue to be of assistance to you in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

service and maintence Austin Schneider as a Walter's rep did an outstanding job. Walters has always been Top Notch! Up until now the experience was great ... if I'd known More

by C.HOLIDAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Tecson, Austin Schneider
June 08, 2018

Service Department Thanks for Alex Ramirez’s knowledge and professionalism the process was very smooth. He was also very friendly and courteous, It’s always been great d More

by Alarcon, Sylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sylvia, It's such a pleasure to know that Alex consistently offers you exceptional service, and that he makes your experiences so hassle-free. We hope you continue to confide in him to take care of your automotive needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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