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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,434 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,434 reviews

May 31, 2018

Awesome service JR Rodriguez helped me out on a few questions I had on my new purchase, as Iam new to the Mercedes family I had a ton of questions and he was awesome More

by DeniseSs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Denise, It's a pleasure to know that JR was so helpful and informative during your recent visit! We hope you enjoy your first Mercedes-Benz! Please feel free to let us know if you have any further questions or concerns. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 31, 2018

Came in for a service A This was my second time here at Walters Mercedes-Benz. Brandon was very professional and informative. He took the time out to explain the description More

by Sheffield101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Rodriguez (Appointments) Very professional. , Brandon Monaco
May 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for being a returning customer! We're so glad to hear that Brandon was so helpful and informative once again, and that he was devoted to ensuring that you and your vehicle are well taken care of! We hope to see you again the next time you are in need of service. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 31, 2018

The service was excellent, the employees are friendly Eddy was excellent, he made it happen for us Great attitude, friendly and with great customer service, help us to pick the right car for our needs. T More

by Val28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Val, We're so glad to hear that you had such a positive buying experience with Eddy. It's so great that he was so helpful in finding the perfect car for you. We hope that you are enjoying it! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 31, 2018

New lease Transparent process. Best experience to date. Andrew is personable and provides outstanding service. Raul is a breath of fresh enthusiasm. Great team. More

by Stephanie H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Jun 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Stephanie, It's great to hear that Andrew and Raul provided you with such a transparent and overall enjoyable experience! We hope you are loving your new vehicle, and we look forward to working with you again next time! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 30, 2018

Service with Alex Ramirez Recently I took my CLS 550 to Walters. Alex, my adviser was excellent as always. Very attentive to all the details, very knowledgeable, very professio More

by gloria griffis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Gloria, Thank you so much for taking the time to leave this kind feedback for Alex. We're so glad that he provided you with such a remarkable experience and it's so nice to know that you are appreciative of him and confident in his efforts! If there is anything else that Alex or the team may assist you with in the future, please do not hesitate to contact us! We would love to help. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 30, 2018

What a pleasant car buying experience ! Just became a member of the mercede family. Peter Tucson provided me great tutorial of the car, and assisted me transferring items from my trade in vi More

by Oliver1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene, Peter Tecson
May 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Oliver, It means so much to hear that you had such a truly pleasant experience with us during your recent visit. We're so delighted to hear that Peter was so attentive and that he was fully devoted to easing the buying process for you. We hope that you love your Mercedes, and we welcome you to join us again once it is ready for service. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 30, 2018

Great! Bryan Fitzpatrick at Walter's Mercedes was great! He made the process so smooth and pleasant. Three years ago we worked with Andrew Wagner and the e More

by Demetris T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ari Abdolhosseini, Andrew Wagner, Bryan Fitzpatrick
May 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Demetris, We appreciate you being a returning customer, and we're so delighted to hear that you have had positive experiences with Bryan, Andrew, and Ari! We hope that you are enjoying your new vehicle, and we hope that you continue to confide in us for your automotive needs. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 30, 2018

Great Service Had another great service visit. I was Out in under 1 hour. I will be back next year. Thank you David until next years service More

by Sigala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
May 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so pleased to hear that your recent service visit was so quick and efficient! We appreciate you taking the time to leave us this review, and we look forward to assisting you again next time! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 30, 2018

Great Service I got my 3rd new leasing car at Walter's Mercedes-Benz and the pricing on memorial weekend is aggressive but Bryan Fitzpatric, Andrew Wagner,Christian More

by ywwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner, Christian Felix, Bryan Fitzpatrick
May 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you being a returning customer and trusting in Walter's to tend to your leasing needs once again. It's so great that Bryan, Andrew, Christian, and Raul did their best to accommodate you and ensure that you left satisfied. We're so glad that you are so confident in them and their work, and we hope to see you again for lease #4! Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 29, 2018

This is the dealer to see! Fantastic & knowledgeable professionals who provide the answers and the details to all your questions. Andrew Wagner was great and provided the time More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Burke, Julio Guerrero, Andrew Wagner, Bryan Fitzpatrick
May 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Nick, Thank you so much for your feedback! It's great that Andrew and the rest of the team have been of such great assistance to you, and we appreciate that you are so confident in our services! We hope that you are enjoying your new vehicle. Please let us know if there is anything that we may do for you in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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