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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,435 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,435 reviews
March 31, 2018
Rate my experience with Walter’s service visit First reception was good, but the service rep was busy with other tasks, and his attention was spread. The work was done promptly as estimated. The co First reception was good, but the service rep was busy with other tasks, and his attention was spread. The work was done promptly as estimated. The cost was high as expected from a mb dealership. More
by GLman
Employees Worked With
David Greene
March 31, 2018
amazing experience i came in to browse ! i was so happy and satisfied with the experience! i ended up leaving in my dream Mercedes , i got an amazing deal , thank you E i came in to browse ! i was so happy and satisfied with the experience! i ended up leaving in my dream Mercedes , i got an amazing deal , thank you Eddy for making this possible More
by Abe-Roger
Employees Worked With
March 31, 2018
Excellent service and communication during repairs. Excellent service and communication during repairs, Pleasant, courteous, and professional staff from arrival, pickup of courtesy car, to pickup and p Excellent service and communication during repairs, Pleasant, courteous, and professional staff from arrival, pickup of courtesy car, to pickup and payment. Thank you, JR Rodriquez. More
by carlover
Employees Worked With
March 30, 2018
service follow up This was my first time with Mr. Greene David. I was at the dealer for the service follow up and due to odor of engine. He guided what will be done to This was my first time with Mr. Greene David. I was at the dealer for the service follow up and due to odor of engine. He guided what will be done to my car and explained well about the service. He was very attentive to my concerns and provided great service. Thank you !! More
by Jmoon
Employees Worked With
David Greene
March 30, 2018
Excellent experience I had a wonderful experience at Walters Mercedes today. The atmosphere was friendly and welcoming and Rene Orrellana, the salesperson was engaging and I had a wonderful experience at Walters Mercedes today. The atmosphere was friendly and welcoming and Rene Orrellana, the salesperson was engaging and knowledgeable. No intimidation or hard pressure salesmanship, Just a wonderful sales experience. More
by Cherrycar
Employees Worked With
Rene Orellana
March 30, 2018
Excellent, friendly, and professional customer service This was the best car buying experience I've ever had. I was sent a video of the car I was interested in before I got to the lot, introduced by salesp This was the best car buying experience I've ever had. I was sent a video of the car I was interested in before I got to the lot, introduced by salesperson, Peter. Peter was friendly, personable and knowledgable. I love my car. I went in not expecting to buy one and walked out with a car. This is my first new car in 12 years so I was taking my time, but customer service here won me over and I purchased a car that I love. I would recommend this dealership and Peter Tecson to anyone. Top notch organization with beautiful vehicles and extremely personable service. More
by Trina Brown
Employees Worked With
Andy Wile, Peter Tecson
March 29, 2018
Amazing service Honestly, one of the friendliest people I’ve met at a dealership. I had been looking for cars and I came across many salesmen that didn’t care enough, Honestly, one of the friendliest people I’ve met at a dealership. I had been looking for cars and I came across many salesmen that didn’t care enough, but when I came here to Walter’s, everyone was so friendly, helpful, and they definitely had my best interest in mind. Would definitely return if later on, I’m interested in a Mercedes. Also, Bob Murray is a great salesman. He helped me settle things as quick as possible and tried to get things to lowest prices. In the meantime of my purchase, I got to hear a little bit of his life story! Super friendly and welcoming! More
by JocelynNgo
Employees Worked With
Bob Murray
March 29, 2018
Excellent My experience at Walter’s Mercedes-Benz of Riverside was wonderful I had to travel from Carson Ca one hour drive , everyone was nice and decent very p My experience at Walter’s Mercedes-Benz of Riverside was wonderful I had to travel from Carson Ca one hour drive , everyone was nice and decent very professional and I’m very happy because you guys made my dreams come true .. More
by Erikaban
March 29, 2018
Sprinter Service This was the first scheduled service for my 2016 Sprinter 2500 4x4 and my first experience with Adam Garcia who is their Sprinter representative. Davi This was the first scheduled service for my 2016 Sprinter 2500 4x4 and my first experience with Adam Garcia who is their Sprinter representative. David delivered on what we had discussed and was very timely, which makes my visit very easy since I am not local to their location. In my review you notice that I dropped the star rating for service only because some of the pricing for service is very high and feel it could be a little more inline with service provided. But in being fair this location it is not like out of control but could use a tweak here and there. I come to this dealership because the staff has been responsive to me needs and I am welling to overlook the pricing for a little piece of mind. But I am always aware of the pricing factor and in conversation, I think they are as well. With a little effort the normal materials used in servicing could be revised to eliminate this factor making it a 100% satisfaction experience and I think Walters are the ones that can do this. More
by SLoya
Employees Worked With
Adam Garcia
March 29, 2018
Exceptional customer service! I knew i was going to buy a Mercedes-Benz, but i didn't realize how outstanding the experience was going to be. Rick Akigbe in sales, Mark Interlicchi I knew i was going to buy a Mercedes-Benz, but i didn't realize how outstanding the experience was going to be. Rick Akigbe in sales, Mark Interlicchia in service, and Ari Abdolhosseini in finance all went the extra mile. I would recommend Walters to anyone looking for an exceptional experience in buying a Mercedes-Benz Lawrence Cain More
by carson221
