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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,404 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,404 reviews

July 01, 2017

CPO Mercedes Benz Purchase I traded my Mercedes in for another one. Christian Garcia in sales was terrific and very accommodating. I highly recommend them to anyone in the mark More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ari Abdolhosseini, Christian Felix, Robert Conrad
Jul 05, 2017 -

Walter's Mercedes-Benz of Riverside responded

We're happy to hear that you had a great experience with Christian, and that the trade-in process was so pleasant and hassle-free. It's wonderful to know that all of your needs and expectations were met, and we appreciate your recommendation! We hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

July 01, 2017

Outstanding Service, Start to Finish Thanks so much to Walter's Automotive. Special thanks to Jackie Nasser for making it an excellent experience. She exceeded our expectations. Thanks al More

by Mercedes Benz 4 Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Nasser, Julio Guerrero, Ari Abdolhosseini
Jul 05, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the great feedback! We're happy to hear that you had a great experience with Jackie, Julio, and Ari, and that they worked together to ensure that all of your needs and expectations were met. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 30, 2017

Brandon Monaco took care of all my needs I have an older Benz left to me when my Dad passed away. I wanted it looked at by a dealer since it had been sitting a bit and needed a new smog cert More

by Wes Rehfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jul 05, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks Wes! We're happy to hear that you had a great experience with Brandon, and that he made sure all of your questions and concerns were addressed. It's wonderful to know that you felt well accommodated and at ease with the customer care that was extended to you, and we appreciate your business. We hope to work with you again in the future. Thanks Edward! We're happy to hear that you had a great experience with Tamas, and that he was so helpful and informative throughout the car buying process. It's wonderful to know that you and your family were so well accommodated, and that all of your needs and expectations were met. We appreciate your recommendation and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 30, 2017

Quick to reply and courteous While our car was in repair, he was very prompt to answer any of our questions and tried his best to deliver our requesst to the technician. We appre More

by yhkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 05, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the 5-star rating, yhkim! We're happy to hear that you had a great experience with us, and that all of your questions and concerns were addressed. It's wonderful to know that you were so well accommodated, and that you felt confident and at ease with the customer care that was extended to you. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 29, 2017

Happy Wife, Happy Life My wife's 2008 Smart car would not go into park when I stopped to get gas for her. I called Walters and they got me in that afternoon. They had it fix More

by EraSprinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jun 30, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks EraSprinter! We're happy to hear that your wife's car was well taken care of, and that we were able to get it back to you so quickly. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 29, 2017

Great Experience with Alan Villasenor Recently leased a smart fortwo from Walter's Automotive and had the pleasure of working with Alan Villasenor. Alan was very prompt responding to my e More

by Jarred E
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Alan Villasenor
Jun 30, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks Jarred! We're happy to hear that you had a great experience with Alan, and that he made sure you were so well accommodated and informed throughout the car buying process. It's wonderful to know that he was informative and attentive, and made you feel confident with your purchase. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 28, 2017

Great Team! Andrew and Rual were the greatest! I actually made my purchase having not actually seen the car only by way of video in which they were kind enough More

by Divineone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Jun 28, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks Divineone! We're pleased to hear that Andrew and Raul were so helpful and attentive, and made sure you were so well informed about the vehicle you were interested in. It's wonderful to know that they were thorough and accommodating, and that the process was hassle-free from start to finish. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 28, 2017

Walters's automotive has the best customer service Christian Garcia in the sales dept at Walters's is such a friendly and sweet young man. I purchased a car over a year ago from him. He greets me every More

by ONotary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelen in concierge dept, Christian Felix
Jun 30, 2017 -

Walter's Mercedes-Benz of Riverside responded

It's great to hear from you, ONotary! We're so pleased to know that Christian has been so helpful and attentive to you, and always ensures that all of your needs and expectations are met. We're also glad that Alex, JR, and Kelen have made you feel confident and at ease, as well! We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 26, 2017

Great first experience with the Service shop! This was my first experience with the Walters' Service side of the house. Our Sprinter van has done great all year, and my 10,000 mile/one year servi More

by Bammer1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jun 26, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks Bammer! We're happy to hear that your first service experience with us was so excellent, and that all of your needs and expectations were met. It's wonderful to know that David was so helpful and accommodating, and that he made you feel confident and at ease with the work that was done on your vehicle. We're glad it was a hassle-free process for you, and we appreciate your business! We look forward to working with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

June 25, 2017

Service Department Just a quick note to say thank you to David Green for handling my service appointment today and hats off for doing an outstanding job. More

by Rtormey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jun 26, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the 5-star rating, Rtormey! We're happy to hear that you had a great experience with David, and that he made sure you and your car were well taken care of. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

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