Walter's Mercedes-Benz of Riverside
Riverside, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Exceptional Customer Service!!! Hector Navarro treated me as family from my 1st visit to Walters, and each time thereafter. I have claimed him as my personal contact because his prof Hector Navarro treated me as family from my 1st visit to Walters, and each time thereafter. I have claimed him as my personal contact because his professionalism is so exceptional. I respect the entire Mercedes Benz organization, but Hector definitely has large shoes to fill. Sincere Regards, Rhonda Greer More
Very Helpful I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I dro I am very thankful for the service I receive from JR Rodriguez at Walters Mercedes Benz in Riverside, CA. My car acted up on the way to work and I drove it straight to the closest dealer. I don't usually have my car service at Walters so they didn't have my records. However, even though I didn't have an appointment and I hadn't been a customer there in the past, JR made me feel very welcome and comfortable. He kept me informed of my cars progress and called me a couple of days after the service was completed. Thank you so much JR More
Great Experience Very friendly and efficient service representative, Brandon. Paid close attention to my concern so was able to direct the repairman accordingly. The Very friendly and efficient service representative, Brandon. Paid close attention to my concern so was able to direct the repairman accordingly. The customer waiting area is comfortable and we'll stocked with coffee and such. Would recommend. More
Best service experience Best experience and most smoothest service transaction. Mr. Alex Ramirez, greeted me upon arrival immediately, took my vehicle in, and explained every Best experience and most smoothest service transaction. Mr. Alex Ramirez, greeted me upon arrival immediately, took my vehicle in, and explained everything to me. I did wait for my car, and at the time promised he had answers for me. My car was fixed, and I'm very pleased.I will be scheduling my future services with, Alex More
Best service center ever! Alex R. Was so helpful.. My e class had a check engine light and was not running right. I was passing by and Alex got me in and out in a hurry Thank y Alex R. Was so helpful.. My e class had a check engine light and was not running right. I was passing by and Alex got me in and out in a hurry Thank you alex!!!! More
$7,211.06 service fees on E320 with less than 48,000 miles My mother purchased new a 2000 E320 from Walter's. Mark has been very polite to my mom while reaching deep into her pockets. She drives very few miles My mother purchased new a 2000 E320 from Walter's. Mark has been very polite to my mom while reaching deep into her pockets. She drives very few miles given her age. The car has less than 48,000 miles and Walter's has performed all the service, period. This is not directed at Mark but the organization. Let me emphasize that my mother FOLLOWED EVERY SERVICE RECOMMENDATION and performed all the preventative maintenance procedures. Let me summarize some facts. - On average, the car has been in the shop every 2,274 miles - Car has 48,000 miles and is driven frequently but not far - Total repair costs for 45,477 miles of service is $7,211.06 or $0.16 per mile - On 5 occasions, the car was back in the shop within 500 miles of being serviced - Currently the car is down again with a leaky valve cover gasket, replaced by Walter's a year ago for leakage, and now a leaking power steering pump. When calculating cost of ownership for a Mercedes Benz, based on fees paid to maintain a model touted as one of Mercedes most reliable, I caution you to add $0.16 per mile for service. Let me summarize by saying that it would be nice if service advisors had an ethical component tied to their income. Specifically, work to resolve reliability issues as opposed to leveraging an opportunity to reach into customer's pockets. Mark knows this car has had more than its share of problems but chose to burden my mother financially for the vehicle's poor reliability. I am happy to forward service records of this vehicle to anyone who wants to see how Walter's services their customers. Make your request here, dgiberso@pacbell.net. More
Easiest purchase experience My husband and I had the easiest experience purchasing our CPO S550. The employees were honest, helpful and knowledgeable. They took our best interest My husband and I had the easiest experience purchasing our CPO S550. The employees were honest, helpful and knowledgeable. They took our best interests into consideration. I highly recommend them! More
One and only great dealership experience! I walked into Walter Mercedes for the second time, and it was as clean and organized as I remembered it to be. I don't have a lot of time to waste at I walked into Walter Mercedes for the second time, and it was as clean and organized as I remembered it to be. I don't have a lot of time to waste at dealerships, so I want to find that salesman that just doesn't waste both of our times, and is still able to give out a good deal. Jin Lee is that kind of salesman. He was able to work out a great deal and get me out as soon as he could. I would definitely recommend him to my friends and family. More
Best Benz dealership in SoCal I had a great Experience at Walter's Mercedes in Riverside today. I purchased a 2016 C-class from them and had the pleasure to work with Jacqueline Na I had a great Experience at Walter's Mercedes in Riverside today. I purchased a 2016 C-class from them and had the pleasure to work with Jacqueline Nasser. She was Excellent! She was patient and got us the deal we were looking for. She's pretty easy on the eyes as well, if you know what I mean! Lol, no seriously go and give them a try, and do your research first, and they will beat any deal from any other dealership around! JJJNIU More
As always exceptional service I want to thank David Greene for his prompt attention in providing me excellent service when dropping off my car for service and answering all of my q I want to thank David Greene for his prompt attention in providing me excellent service when dropping off my car for service and answering all of my questions when picking up my car going over all that was serviced. This is why I drive 1 1/2 hours for the trust I have with the Walter's team to make sure all my automobile needs are met. Thank you More