Walter's Mercedes-Benz of Riverside

Excellent Service (David Greene) David Greene was very helpful and accommodating me with great customer service on my repairs for my smart car. He was very p Service (David Greene) David Greene was very helpful and accommodating me with great customer service on my repairs for my smart car. He was very professional and knowledgeable about the car and he answer all my question I had ask about the car I would recommend WALTER AUTO GROUP to a friend, Thanks so much, ROBERT. More

Vehicle just would not pass a smog check! I own a 2001 MB that just would not pass smog. For five months, way past the registration due date, I did all the so-called reset the parameters dri I own a 2001 MB that just would not pass smog. For five months, way past the registration due date, I did all the so-called reset the parameters driving in hopes to pass the smog check. Remember I'm trying to do this without getting a citation. I finally decided to take it Walters MB and was met by Brandon Monaco. I told Brandon my problem and he assured me he would get his service team members on board to try to find the problem. Due to the complexity of the issue, the issue would more than likely be a few days to diagnose. I agreed to leave the car with them and received a loaner vehicle. A very nice loaner car I might add. Throughout the week, phone calls were made to me, parts were ordered, more test were done. Some test proved positive but some sent me back to square one. Newer parts replaced the new ones that were just put in car and other parts were installed. Two weeks later and quite a few dollars in cost, my car was ready for pick up. Two days later, my car finally passed its smog check. This review cannot explain all the help Brandon and the service crew put into my car to get it to work properly. I can tell you that even though I paid real good money to get it fixed, I could hear the concern in Brandon's voice to assure me everything is being done to make me satisfied. Well, Brandon did. Well done. I own three MB's. Take a guess who I trust with them.???? More

JR Rodriguez is hands down the best! make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me update make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me updated the entire process and he explained everything very throughly .. best service I've ever got at any dealership! More

Excellent Customer Care Purchased my vehicle at Walters. From the receptionist to sales and service you receive first rate customer care. Our sales associate was professiona Purchased my vehicle at Walters. From the receptionist to sales and service you receive first rate customer care. Our sales associate was professional and very knowledgeable about the models we were considering. The Walters team is great to work with. More

Great Service on First Oil Change This was our first oil change on vehicle purchased last March. Alex handled everything beautifully, kept us informed along the way. Thanks so much. This was our first oil change on vehicle purchased last March. Alex handled everything beautifully, kept us informed along the way. Thanks so much. The Prueter More

Service Mercedes CLA David Greene was extreemly helpful and accomodating. He helped me with a rental car to go to the Gallaria Mall in Riverside to make a return on so David Greene was extreemly helpful and accomodating. He helped me with a rental car to go to the Gallaria Mall in Riverside to make a return on something previously bought. The car was even done earlier than promised. More

OH HAPPY DAY!!!! March 8, 2016 was a very happy day for me. The day I went in to Walter's Mercedes-Benz to pick up my GL 450. I can not say enough about Andrew Wagner March 8, 2016 was a very happy day for me. The day I went in to Walter's Mercedes-Benz to pick up my GL 450. I can not say enough about Andrew Wagner and the great experience I had with the Walter's Mercedes-Benz family. They truly made me feel like family. My first consult was with Andy the Sales Manager. I told him what my needs were. He then referred me to Andrew Wagner who diligently researched and found my car. Lol....yes I did give him a hard time because I am very very picky but guess what....he found my car with everything I asked for. It was a dream come true!! Both Andrew and Andy paid attention to details when it came to what my needs were in this particular vehicle. Andrew didn't leave me hanging. He thoroughly explained every bell and whistle in the car which probably is a class you need to take all by itself. He has been available since that time to answer any questions I have and again to help me figure out the functions and features of the car. I also want to thank Julio the Finance Manager who stayed well past regular hours to take care of my financing. Christina Rodriguez and Tiffany Estrada kept the continuity going by following up on appts. or any concerns I had and quickly communicated them to Andrew. Thank you so much Andrew Wagner and Walter's Mercedes-Benz! I LOVE MY CAR!! I would be more than happy to refer anyone to Walter's Mercedes-Benz that seeks fantastic professional customer service . Happy 60th birthday to me!!! :-)) More

LUVVV WALTER'S MB DEALERSHIP !!! I absolutely LUVVV Walter's MB. I always wait for my 2009 E350 AMG MB, whenever I have service performed. Everything is TOP NOTCH. Mr. David Gree I absolutely LUVVV Walter's MB. I always wait for my 2009 E350 AMG MB, whenever I have service performed. Everything is TOP NOTCH. Mr. David Greene is my service adviser , and I could not have asked for anyone as nice and more knowledgable than he is, He keeps me informed on all aspects of my visit . My vehicle performs perfectly 100% of the time . MERCEDES BENZ is the ONLY VEHICLES I own , and I also have a 1984 300D Turbo Diesel . Thanks to David and all the employees at this GREAT COMPANY , i have peace of mind knowing I can count on my Wonderful Mercedes Benz Vehicles , They are BEAUTIFUL . More

EXCELLENT CUSTOMER SERVICE BRANDON MONACO has been my service representative for few months. He is exceptionally professional, kind, courteous , patient and walk me through from BRANDON MONACO has been my service representative for few months. He is exceptionally professional, kind, courteous , patient and walk me through from time to time with the latest updates on my car that was serviced-Mercedez Benz ML 320 (2002).He gave me a new car loaner during that time also. He responds quickly to my call and answers questions with respect and always carry it with laughter ---fun to talk too and I feel confident since it was a smooth process on the whole thing as if I am part of the family in Walters Mercedez. I always will choose him as my service representative all the time!!!I am extremely satisfied with his OUTSTANDING CUSTOMER SERVICE!!!! Way to go BRANDON!!! He deserves to be recognized and I commend him for that!!! Nora B. in Jurupa Valley, Ca. 91752 More

Quick job done right My car was taken in for service & on time of my appointment and all my questions were answered by Mr. Alex Ramirez. He kept in touch with me via txt, My car was taken in for service & on time of my appointment and all my questions were answered by Mr. Alex Ramirez. He kept in touch with me via txt, he gave me an aproximation of when work would be done & he was once again on time. I'm very appreciative & satisfied with the good work done on my C300 (2009). More