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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,435 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,435 reviews

July 06, 2015

Best Dealer We just moved back to US and needed to get a car. As soon as we entered Walters Automotive, Bob was extremely professional and tried his best and bey More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Murray, Julio Guerrero
Jul 07, 2015 -

Walter's Mercedes-Benz of Riverside responded

Hello! Welcome back to the US and thank you for choosing us to purchase your new car! We could not be more honored to hear that Bob lived up to the Walter's family expectations. Thank you for recognizing him. We will see you again next time! Check on Facebook and Twitter for savings for your first service visit! Signed, Walter's Automotive

July 04, 2015

Mark Interlicchia, is an AWESOME Rep. Mark Interlicchia, what a great rep. He made everything go smoothly. Helpful, courteous and professional. The staff are always friendly as well. # More

by BJR 101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 06, 2015 -

Walter's Mercedes-Benz of Riverside responded

Hello! We are pleased to hear that Mark offered your outstanding customer care. He will be thrilled as well when we tell him all about your review. #1 is the best! Thank you! For your next service, check us out on Facebook and Twitter for additional savings. Sincerely, Walter's Automotive

July 01, 2015

Mark Interlicchia is tops in the Service Center Mark Interlicchia is an excellent service representative. I have been requesting his services for sometime now and he knows the ins and ours of my car More

by MKK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : George Riddle Mechanic
Jul 02, 2015 -

Walter's Mercedes-Benz of Riverside responded

Hello! Thank you for recognizing our great service team. Also, thank you for your repeated business. We will see you again soon! Before your next service, check us out on Facebook and Twitter for savings and updates. Yours Truly, Walter's Automotive

July 01, 2015

Service is excellent I understand now that why Mercedes Benz is the best one in the world. I really like my car and service. Specially I have to tell thank You to Alex. More

by sunshim
Recommend Dealer
Yes
Employees Worked With
Jul 02, 2015 -

Walter's Mercedes-Benz of Riverside responded

Hello! Very simply put. In those simple words lies a great truth about our dealership though, so thank you very much! We truly appreciate it. Kind Regards, Walter's Automotive

June 30, 2015

Great buying experience I visited several MB dealerships before coming to Walter's Automotive in search for the right car. Jin took the time to listen to my needs and wants a More

by MyMarsRedMB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee, Aaron Johnson
Jul 01, 2015 -

Walter's Mercedes-Benz of Riverside responded

Hello! Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Congratulations on being a new Mercedes owner! Enjoy cruising around town and showing it off! Before you bring your car in for service, check on Facebook and Twitter to unlock special savings! Kind Regards, Walter's Automotive

June 28, 2015

Mark Interlicchia my Service Rep. Very helpful, prompt and courteous. I appreciate Mark's attitude and honesty he always makes my service experience pleasant. Mark has always meet my e More

by I.Thomas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jun 29, 2015 -

Walter's Mercedes-Benz of Riverside responded

Hello! It is wonderful to hear that Mark provides you with outstanding service every time. Thank you for your review! Check us out on Facebook and Twitter for savings on your next visit! Sincerely Yours, Walter's Automotive

June 27, 2015

JR Rodriguez was courteous and kept me informed about the se JR kept me informed about the service even though the part (tire) did not arrive on time and the contact "ap" and telephone number failed. More

by Indy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 29, 2015 -

Walter's Mercedes-Benz of Riverside responded

It is nice to hear that JR provided you with a great experience, especially in communication. Thank you for the review. And check us out on Facebook and Twitter for additional savings and updates! See You Soon! Walter's Automotive

June 27, 2015

Attentive My service advisor, Eric Kessler, listened attentively, kept me informed and thoroughly explained the service that was performed. Thel customer experi More

by Plannergirl
Recommend Dealer
Yes
Jun 29, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you for commending us on our customer service. We cannot thank you enough! Be sure to check us out on Facebook and Twitter for savings on your next visit! Sincerely, Walter's Automotive

June 26, 2015

Mark Espinoza responds in a timely manner. Mark Espinoza responds to me in a timely manner and answers my questions in a way I can understand. He is very kind and patient, as well as profession More

by Klafontant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Espinoza
Jun 29, 2015 -

Walter's Mercedes-Benz of Riverside responded

Hello! First off, thank you for your continued loyalty to our service department. Secondly, our job is to make sure that you understand what is going on with your investment. If we spoke in terms that you did not understand, we would not be doing our job. Thank you for recognizing us for our ability to speak in a way that our customers understand. We truly appreciate it! Check us out on Facebook and Twitter for updates and savings on your next service visit. We will see you next time! Until Then, Walter's Automotive

June 25, 2015

Alex Ramirez to the rescue! Just bought our third vehicle from Walters and less than 1200 miles later we got a flat tire. A new run flat tire was required as they cannot be patch More

by GoKings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 26, 2015 -

Walter's Mercedes-Benz of Riverside responded

Hello! We recall responding to your last review not to long ago about your newly leased vehicle and we are so sorry to hear about your flat tire! That is no good. However, we are very glad that Alex was able to assist you with getting a brand new comped tire. So, thank you for taking time to write yet another review! It really means a lot to us. We hope to see you again soon (but hopefully not for another flat)! Sincerely Yours, Walter's Automotive

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