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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,999 Reviews

2,999 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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January 10, 2023

I was assisted by Brandon Monaco. Excellent service. This was my first experience at this dealership. Brandon was recommended by my brother in law. I plan on making him my go to perso More

by tommydawson46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jan 11, 2023 -

Walter's Mercedes-Benz of Riverside responded

Tommy, Thank you so much for your positive review! We are honored that you took the time to visit us after your brother-in-laws recommendation, and we are so glad that Brandon could provide you with top-notch service. He will be delighted to know how confident you are in his efforts. We look forward to continue providing you and your vehicle with our best care in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 10, 2023

Excellent service. Clean with amenities available to customers such as coffee and snacks. Everyone was attentive and kind More

by Rogersnkimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jan 11, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are delighted that our team took great care of you and made your experience with us top-notch. It is our pleasure to assist you in any way possible. We hope that you continue to choose us here at Walter's Mercedes-Benz of Riverside for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 07, 2023

Excellent service department. Austin Schneider was my service guy and was very helpful, excellent service was provided thank you Austin A++++ More

by P.Olvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Schneider, Icekk Ortiz
Jan 09, 2023 -

Walter's Mercedes-Benz of Riverside responded

P.Olvera, Thank you so much for your excellent review! We are so glad that Austin could provide you with top-notch service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 07, 2023

The service department is great. They explain everything, have a monitor in the lounge to see my car while it’s worked on and keep me posted on the status of my car. More

by mrsrgonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jan 09, 2023 -

Walter's Mercedes-Benz of Riverside responded

Mrs.Gonzalez, Thank you for taking the time to leave us this positive review! We are so glad that our team could provide you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 05, 2023

AUSTIN , You did again providing me excellent customer service. I appreciate your courtesy. Thank you !! More

by Brakes , Leslie 0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Schneider
Jan 06, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Austin this 5-star rating! We are so glad that he took great care of you and he will be honored to know that you deeply valued his service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 05, 2023

The service department is great. Cody Burt is always so helpful and he makes getting my car serviced as smooth and easy as possible. Always providing exceptional customer service. More

by Woodjstarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jan 06, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you for choosing Walter's Mercedes-Benz of Riverside and for your 5-star rating! We are delighted that Cody could consistently provide you with a smooth and efficient experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 04, 2023

Brandon Monaco walked my vehicle all the way through the service I needed to make sure everything was perfect! More

by pclconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jan 05, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are delighted that Brandon could provide you with thorough and efficient service. Our guests' satisfaction is our utmost priority. We hope to see you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 03, 2023

I am always pleased with the service at Walters Mercedes it is an A+ Rated experience every time I bring my car in for service. More

by nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Jan 03, 2023 -

Walter's Mercedes-Benz of Riverside responded

Nancy, Thank you for choosing Walter's Mercedes-Benz of Riverside and for your positive review! We are so glad that our team could consistently provide you with a 5-star experience. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 01, 2023

Always making my service visit well worth it. My service advisor, JR Rodriguez. Is very straightforward and laid out the things that my car needed. He answered my questions honestly. Definitely I More

by Sharon_rosaupan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ramos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco, Cody Burt, Austin Schneider, Adam Garcia
Jan 03, 2023 -

Walter's Mercedes-Benz of Riverside responded

Sharon, Thank you so much for your wonderful review! Offering quality and efficient service is so important to us, and we are glad that JR and the team consistently provide you with nothing less. We look forward to continue providing you and your Mercedes-Benz with our best care in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

December 30, 2022

Alex provided excellent service and he was knowledgeable and informed and helped me to choose right decision. Thank you More

by RV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this positive review! Offering thorough and efficient service is so important to us, and we are glad that he provided you with nothing less. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

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