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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,998 Reviews

2,998 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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July 11, 2021

My Wife loves her Smart Car and wants to keep it forever. Walter's always makes sure that it is in top shape. We look forward to many more years with them. More

by EraSprinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 12, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this wonderful review! Providing top-quality service is so important to us, and we are delighted that our team continuously meets yours and your wife's satisfaction. It is an honor to have your confidence and loyalty, and we look forward to serving you and your automotive needs for many years to come. We wish you both the safest of travels- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 10, 2021

Brandon provides a great experience each time we visit. Very little to no wait each time I’m there. Will be back! Thank you Brandon. More

by jacqueline.gonzalez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jul 12, 2021 -

Walter's Mercedes-Benz of Riverside responded

Jacqueline, Thank you so much for your positive review! We are thrilled that Brandon continuously provides you with exceptional service and meets your satisfaction. We are certain that he will continue to provide you with nothing less than the 5-star experience that you deserve in the future. We wish you safe travels, and we hope to continue to serve you and your automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 09, 2021

Service was great 👍 Cody explained in detail the problem and it was fixed. The only thing I question is the comment on tires. I just got them in January. More

by terryc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 09, 2021 -

Walter's Mercedes-Benz of Riverside responded

Terry, We are delighted that Cody could be of assistance to you, and we appreciate you taking the time to leave him this 5-star review! Offering thorough and efficient services is always our goal, and we are glad to have met your satisfaction. Please drive safely, and do not hesitate to give us a call if you have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 08, 2021

Walter’s has always taken excellent care of me and my cars over the last 20 years. Although I live in Ontario. I will only take my car to Walter’s. From scheduling my appointment to the professional serv More

by Dragon007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Dragon007 responded

Thank You

Jul 09, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this positive review! It is an honor to have your confidence and loyalty, and we are delighted to know that JR continuously provides you with the top-notch service that you so much deserve. He will be honored to know of your very kind words and that you deeply value his assistance with your automotive needs. We hope to continue to serve you for many years to come. Please drive safely, and do not hesitate to give us a call if there is ever anything more that JR and the team may assist you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 08, 2021

Same day appointment, J.r Rodriguez was very helpful, diagnosed the problem with my car, repairs was done on time and my car was washed. More

by Fantibelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! Your safety and satisfaction are of the utmost importance to us, and we are delighted that JR could put you at ease and get your automotive needs swiftly resolved. We wish you the safest of travels, and we hope you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 06, 2021

Like always, had good experiences of the service. Staff is very friendly, and Alex is very helpful. Alex is one of the reasons for me to go there for service for all those years. He is a very sincere and h More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Walter's Mercedes-Benz of Riverside responded

Daniel, Thank you so much for taking the time to share this wonderful review! We are thrilled that the quality of our services continues to meet your satisfaction, and Alex and the team will certainly provide you with nothing less than the remarkable service that you deserve in the future. Alex will be delighted to know of your very kind words and how confident you are in his efforts with your automotive needs. Please drive safely, and do not hesitate to give us a call if there is ever a way Alex and the team may be of further service to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 04, 2021

My car needed service I went to this dealer for the first time And Brandon Monaco was very helpful &polite took care of my car I got text msgs updating me with info regards to my car, I’ll definitely go to t More

by June.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jul 06, 2021 -

Walter's Mercedes-Benz of Riverside responded

June, Thank you so much for your wonderful review! Providing top-quality service is so important to us, and we are thrilled that Brandon met your satisfaction. We hope to continue to serve you and your automotive needs for many years to come. Please drive safely, and do not hesitate to let us know if there is ever anything more Brandon and the team may assist you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 04, 2021

Alex Ramirez is extremely personable and was really great in helping me fix my car. I was actually blown away by his level of service, I will definitely be back More

by Hashim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Walter's Mercedes-Benz of Riverside responded

Hashim, We are thrilled that Alex provided you with exceptional assistance, and we appreciate you taking the time to leave him this 5-star review. Your safety and satisfaction are of the utmost importance to us, and we are glad that he could put you at ease and get your automotive needs efficiently taken care of. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 04, 2021

Everyone is professional and very courteous. I was seen very quickly and my car was cleaned for me and ready in a timely manner. Cody Burt was very knowledgeable and helpful. More

by Farida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 06, 2021 -

Walter's Mercedes-Benz of Riverside responded

Farida, Thank you so much for your positive review! It is our pleasure to serve you in any way possible, and we are thrilled that Cody provided you with remarkable service and got your automotive needs successfully taken care of. We wish you the safest of travels until we meet again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 02, 2021

Austin Schneider and Walters Mercedes Benz are the go to for all of your Mercedes Benz needs. I have been taking our 2017 MBZ E 300, our 2018 MBZ GLE 350, and our 2021 MBZ GLE 350 for the past 5 years. Au More

by Frank S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jul 02, 2021 -

Frank S responded

Please let me know that you received this?

Jul 02, 2021 -

Walter's Mercedes-Benz of Riverside responded

Frank, Thank you so much for taking the time to share this positive review! It is an honor to have your confidence and loyalty, and we are thrilled that Austin and the team continue to provide you with the 5-star service that you so much deserve. We will certainly continue to provide you with nothing less in the future. Please do not hesitate to give us a call if you ever have any further questions or concerns. We wish you the safest of travels and we hope to see you again when the time comes for your next service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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