Went to the dealership several times to learn about the Toyota line and eventually buy a new car.
The first trip, we were brushed off by a member of the sales team when he found out we were only there to research the cars.
The second trip was more enjoyable were we dealt with a more senior member of the team and he really helped us out by getting us all the information we wanted and then urged us to walk away to make sure we were making a good desicion.
The third and final trip, we came ready to buy and dealt with the sales team again. After telling him we were looking to buy and exactly what we wanted, he turned rather cold to us and left us sitting at his desk for 15 while he "looked for a brochure". When he finally came back, he tried pushing the most expensive version of the model we were looking at and we again had to tell him what we wanted. (Note: He kept pushing the color as if that mattered when we were still talking options.) Finally, he got frustrated and walked off for another 10 min and came back trying to push a used version of the car that more closely fit our wants. Being only interested in new, we told him no and off he goes to get a manager to push the used car on us. Finally, we started getting very frustrated and we told the manager what we wanted and said if they didn't have it on the lot, we'd wait for him to pull it in. He flat out said, "Then I guess we can do nothing to help you," and we walked out.
We went up to the Acton Toyota, found a car very close to what we wanted,, got a great offer and bought the car 4 days later.
Overall, I doubt I will ever go back to Westboro Toyota again.