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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,072 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,072 reviews

February 01, 2024

This is the first time I've been to the Lexus dealership. I expected to get the usual high pressure sales attitude. However, I was pleasantly surprised to the contrary as our salesperson Brooke Malia was g More

by RJCASE
Recommend Dealer
Yes
Employees Worked With
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Westside Lexus responded

We're delighted to know that your first visit to Westside Lexus exceeded expectations! It's great that Brooke was able to help you find the perfect car without any pressure. We look forward to welcoming you back when the time comes, and in the meantime, enjoy driving your new Lexus!

February 01, 2024

Tim was very knowledgeable about my vehicle and was able to answer all questions. Judy was very relatable and knowledgeable. More

by LIZ33
Recommend Dealer
Yes
Employees Worked With
Tim Gallegher and Judy from the finance dept.
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Feb 02, 2024 -

Westside Lexus responded

Liz, we're glad to know that Tim and Judy were able to assist you with all your queries at Westside Lexus. Thanks for sharing this great feedback!

February 01, 2024

I appreciate the no hassle offer on the price. No wasted back and forth with a hidden manager is very good. More

by DRUEPAGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Westside Lexus responded

We're glad to know you appreciated our straightforward approach at Westside Lexus. We believe in making the process as smooth and hassle-free as possible for our customers. Thanks for sharing your experience!

February 01, 2024

Once group of people! Efficient helpful and kind. Love my new TX and all that explained everything to me! I’ve been a customer for many many years! More

by lucyndaherrin
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Westside Lexus responded

Lucynda, we're so glad to know you've had consistently positive experiences with us at Westside Lexus. Enjoy your new TX and thank you for being a loyal customer!

January 31, 2024

This is the second car I've bought here! ! I love the dealership and service! My experience was very pleasant and efficient when buying my car. More

by Slow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Westside Lexus responded

We're so glad to know you had a pleasant and efficient experience buying your second car from us at Westside Lexus! We appreciate the love for our dealership and service. Safe travels in your new ride!

January 31, 2024

I worked with Steve Machann, Laura Brown, and finance. They all handled my affairs admirably. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Westside Lexus responded

Donanian, we are delighted to hear Steve, Laura, and our finance team were able to assist you with your purchase! Thank you for choosing Westside Lexus, we wish you many safe and happy miles in the new ride.

January 31, 2024

Mike Gonzales is the best customer advocate I've worked with at any dealership. The sales and customer service was top notch and made the buying experience enjoyable. Highly recommend Westside Lexus for th More

by lockett.jeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Westside Lexus responded

We're so glad to know that Mike and our team at Westside Lexus provided you with top-notch service, Jeff! Thanks for recommending us, we appreciate your support. Enjoy the ride!

January 31, 2024

The salesman was trying his best to meet my expectations, even when I almost gave up the purchase. More

by Hong Son, Dang
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Westside Lexus responded

Hong, thank you for leaving Westside Lexus a five-star review. Our team always strives to ensure our customers are happy, so it's great to see that reflected in your experience. Enjoy the ride!

January 31, 2024

This was one of the best car buying experiences I have ever had. There was no pressure, easy credit discussions and flexible pricing that made it a pleasure to but a car from Westside Lexus. More

by mlutolf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
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Jan 31, 2024 -

Westside Lexus responded

We're so glad to know that your car buying experience at Westside Lexus was pressure-free and enjoyable. We always aim for easy transactions and flexible pricing. Thanks for choosing us!

January 30, 2024

Mr. Jeffery Byers was extremely helpful. I have a great experience at Lexus Westside location. More

by Steffany.b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Westside Lexus responded

Steffany, we are delighted to hear you were in great hands with Jeffery. Thanks for being a wonderful Westside Lexus customer!

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