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Westside Lexus

Houston, TX

4.8
7,069 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,069 reviews

January 12, 2024

This is my third Lexus I have own. Everyone is very professional and very low pressure. The first salesperson sold us one GXs and leased a GX is no longer there and my third was an 2 More

by debraann22s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Zamora and Tom Hanley
Jan 12, 2024 -

Westside Lexus responded

We're delighted to know that you've had such positive experiences with us at Westside Lexus, especially with Mary. It's wonderful to see your continued trust in our team and we appreciate the kind words about our professionalism! Enjoy your new 2024 Lexus RX 350!

January 10, 2024

Both Steve and Brooke are consummate professionals and very personable as well. They arrived for appointments early. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Westside Lexus responded

We're delighted to know that Steve and Brooke provided you with such a professional experience at Westside Lexus. Thanks for your kind words — we appreciate it!

January 10, 2024

I recently had the pleasure of purchasing a Lexus RX 350 from Westside Lexus, and I couldn't be more delighted with the outstanding service provided by Nick Dallos, our dedicated sales representative. Fr More

by Claudia Guevara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Westside Lexus responded

Claudia, it's fantastic to know that Nick and our team at Westside Lexus provided you with such a memorable car-buying experience. It's great to hear Nick's extensive knowledge and top-notch service shone through! We're glad we could meet your expectations and that you loved our showroom! We look forward to seeing you next time - enjoy the ride in your new Lexus RX 350!

January 10, 2024

Alex Ponce was the sales man who helped us into our new car. He was amazing in every sense of the word. He listen to everything we wanted and helped us stay within the budget we had in mind. Highly recomme More

by candy_cruz92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ponce/Sales Dept.
Jan 11, 2024 -

Westside Lexus responded

Candy, we're so glad to know that Alex was able to assist you in finding the perfect car within your budget at Westside Lexus. Thanks for recommending us!

January 10, 2024

Steve was awesome as usual. It is always a pleasure doing business with him. He sold me my first Lexus 20+ years ago and he is one of the reasons why I keep buying Lexus. I am More

by d2kanell
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Westside Lexus responded

It's great to know that Steve consistently provided awesome service during your visits to Westside Lexus. We're sorry for any inconvenience you experienced with other members of our team, however, and invite you to reach out if there's anything specific you would like to share. Thanks for sticking with us over the years - drive safely!

January 10, 2024

Customer friendly, professional, reliable product, established & reliable staff ; sales to service process sets wLS apart from others More

by jair1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
Jan 10, 2024 -

Westside Lexus responded

Thanks for the kind words about our team at Westside Lexus! We're glad to know you found us reliable and professional. Looking forward to serving you again in the future!

January 09, 2024

My experience was great from the moment I walked in. We were immediately greeted and pointed in the right direction with friendly service. I worked with Mike Nelson and he was the absolute best. This wa More

by RONDAHAYNES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Westside Lexus responded

Ronda, we're so glad to know that you had a great experience with us at Westside Lexus, especially as it was your first car-buying process! It's wonderful to see Mike provided excellent service and made the whole journey comfortable for you. Enjoy your new ride!

January 08, 2024

Great buying experience, and I got a fair price for my trade in. I will definitely do business here again. More

by DANHYDE0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Westside Lexus responded

Dan, we're glad to know you had a great buying experience at Westside Lexus and found our trade-in prices fair. We look forward to doing business with you again in the future!

January 08, 2024

I’m very happy with the service and also Hai Do the sale man I will recommend to the people I know to Westside Lexus More

by trinhptran2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
Jan 08, 2024 -

Westside Lexus responded

We're delighted to know you had a great experience with our team at Westside Lexus, especially Hai Do. We appreciate your recommendation and look forward to serving any friends or family you send our way!

January 08, 2024

Friendly associates, accommodating facilities and refreshments, and efficient customer service. I highly recommend Westside Lexus to anyone looking to purchase a Lexus. More

by kthonore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Westside Lexus responded

Thanks for the recommendation! We're glad to know you had such a positive experience working with our team at Westside Lexus. We appreciate your support and hope to see you again in the future!

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