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Westside Lexus

Houston, TX

4.8
7,017 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,017 reviews

October 28, 2023

Modern, large dealership. We’ve been doing business with Shekhar for over 10 years enough said. More

by atripodo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Westside Lexus responded

Shekhar and the team at Westside Lexus really appreciate your support! Thanks for doing business with us - see you down the road!

October 28, 2023

Nellie was very helpful and I got the car I wanted with little stress, love my car so far More

by FBANKOLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Westside Lexus responded

We're thrilled Nellie could make your Westside Lexus experience smooth! Safe travels in your new ride!

October 27, 2023

This is our first Lexus purchase. We are looking forward to driving our new car! Everyone was over the top helpful! More

by cam41677
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Westside Lexus responded

We're delighted to know you had a great experience with your first Lexus purchase at Westside Lexus! Enjoy the ride in your new car and thank you for choosing us!

October 27, 2023

I have purchased three automobiles from John Loving. The latest was purchased in the last 6 months. I would recommend John to anyone interested in purchasing a Lexus. He is extremely knowledgeable, p More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Westside Lexus responded

We're delighted to know that you've had such a positive experience with John at Westside Lexus! It's great to see his dedication and professionalism being recognized. We appreciate your recommendation, and we'll make sure John knows how much you value his service! Enjoy your new car!

October 27, 2023

I previously purchased a car from Westside Lexus 2016. I received excellent service, so I returned to purchase another vehicle. I was originally coming in to purchase a Premium RX. The car had been fabric More

by Tiffany White
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

I have bought and sold many cars in the last 40 years. This experience was the absolute best of any of them. Doug was open and honest with me from the time I stepped on the lot to delivery. He the details More

by ANTHDAV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Westside Lexus responded

It's fantastic to know that Doug and our team at Westside Lexus provided you with the best car-buying experience! We appreciate your kind words and look forward to working with you again in the future. Enjoy your new ride!

October 26, 2023

Easiest car purchase ever. I felt that I was taken care of at every step of process! More

by COLLINSCLAN82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Westside Lexus responded

Thanks for choosing Westside Lexus! We hope you enjoy your new ride for miles to come!

October 24, 2023

Title: Deceptive Car Dealer and Untrustworthy Salesman I recently had the unfortunate experience of dealing with Westside Lexus and their salesman, John Loving, and I cannot stress enough how More

by drc0505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Loving
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Westside Lexus responded

I'm really sorry to read about your experience. It's important for us that our customers feel they can trust us and it seems we've fallen short in this instance. I assure you, the issues you mentioned are not typical of our standards here and will be addressed promptly with the team involved. If possible, could we discuss this further? Please reach out at your earliest convenience so we can work towards a resolution together - Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

October 23, 2023

Really enjoyed my experience overall. I appreciated Merrell and his manager locating the car I wanted in a short time. More

by lgorten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Westside Lexus responded

We're glad to know you had a positive experience with us at Westside Lexus and that Merrell was able to assist in finding your desired car quickly. Thanks for the feedback!

October 23, 2023

Mark Solomon is very professional and courteous,. He made out car buying an easy and pleasant task without any hassle. He has been very prompt answering our text and email messages. We were at ease More

by makuruvi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Westside Lexus responded

It's great to hear that Mark and our team at Westside Lexus made your car-buying experience easy and pleasant. We appreciate the recommendation! Enjoy your new ride!

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