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Westside Lexus

Houston, TX

4.8
7,146 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,146 reviews

October 08, 2023

Espresso machines & waiting area need major refresh- warehouse like & 2 huge/horrible espresso (watered coffee); look at Dallas Sewell dealers for how it should be. More

by right1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
Oct 09, 2023 -

Westside Lexus responded

Thanks for your feedback on our waiting area and espresso machines at Westside Lexus. We're always looking to improve, so we'll take a look into this. Until next time, drive safely!

October 07, 2023

Chong is the best! She has the best customer service, and goes above and beyond to make sure the car buying experience is not stressful. This is the 2nd vehicle that I More

by Jenn B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Westside Lexus responded

Jenn, it's fantastic to know that Chong made your car buying experience stress-free and enjoyable at Westside Lexus. We're grateful for your repeat business! Enjoy the ride in your new vehicle!

October 07, 2023

Steve Machann is a representative that comprehensively insures that a Westside Lexus customer is treated efficiently and respectfully. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Westside Lexus responded

We're glad to know that Steve provided you with efficient and respectful service at Westside Lexus. Thanks for sharing your experience!

October 06, 2023

Excellent service. Very happy with the car and the dealership. Will recommend to others. Great investment. More

by pankaj.meera
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Westside Lexus responded

We're so glad to know you had an excellent experience with us at Westside Lexus and are happy with your new car. Thank you for recommending us—we truly appreciate it!

October 05, 2023

Sam was by far the best financial service provider that I have ever worked with. He is extremely compassionate and is informative without being pushy. I hope I work with him for every future car purchase I m More

by KristinHenshaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ponce
Oct 05, 2023 -

Westside Lexus responded

Kristin, it's great to know that Sam provided you with such a positive experience at Westside Lexus. We're looking forward to assisting you with your future car purchases!

October 04, 2023

Shawn was very helpful from the beginning. He was understanding and listen to us. Helped us pick the right vehicle. He helped us through out the process. More

by arif_syed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Westside Lexus responded

We're glad to know that Shawn was able to assist you in finding the right vehicle at Westside Lexus. It's great hearing about your positive experience with us! Safe travels and enjoy your new ride!

October 04, 2023

Jeffrey is the best! He consistently reads his customer's needs/wants and provides the best solution! He makes the experience so pleasant that I look forward to buying More

by KELLY90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Westside Lexus responded

We're so glad to know that Jeffrey has been able to consistently meet your needs here at Westside Lexus! It's wonderful to hear how much you enjoy the car-buying experience with us. Have a great day and enjoy the ride!

October 04, 2023

Shawn was professional to work with. He help us from selecting the SUV model and trim, to test drive, to pricing our 2003 GS300 trading, and to completing the purchasing transaction. Hom More

by wcc6710
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Westside Lexus responded

We're delighted that our Westside Lexus team made your purchasing experience a smooth success! We appreciate the shout-out to Shawn and Homer — they truly are assets to our team. Enjoy your new Lexus GX 460!

October 03, 2023

AJ Rueda was more than excellent in Lexus, he gave us all the support and helped us taken the best decision. More

by Karina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Rueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Arevalo
Oct 03, 2023 -

Westside Lexus responded

Karina, we're delighted to know that AJ provided excellent support during your visit to Westside Lexus. We appreciate the feedback and hope you enjoy your new ride for many miles to come!

October 03, 2023

Excellent product, beautiful facility and 5-star customer service! Steve Machann is, without doubt, the best salesperson we have ever dealt with. His attention to detail and personal care made our buying ex More

by williamkeithcooper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Westside Lexus responded

We're so glad to know that Steve and our team at Westside Lexus provided you with a top-notch buying experience! We appreciate your kind words about the facility, product, and service. Looking forward to assisting you again when it's time for your next vehicle purchase!

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