Westside Lexus

Alex Ponce is the MVP at this dealership. He went above and beyond to assist me with purchasing my first Lexus - the car that I have dreamed of since I was a child. Alex communicated throughl He went above and beyond to assist me with purchasing my first Lexus - the car that I have dreamed of since I was a child. Alex communicated throughly with me in the process from start to end and easily made this the most efficient car buying process EVER! He was patient, not pushy with his approach and very upfront with me - I highly recommend that anyone who has the opportunity to visit this Lexus connect with Alex and JT (finance associate). Alex, I cannot wait to return to get my LS in the next few years! Thank you for helping make my dream come true! More

N/a Doug was very helpful In helping us purchase a used car We were satisfied car We were satisfied More

Wonderful service by John! Smoothest experience in purchasing a vehicle I've had in a very long time. John had everything ready to go and I was in and out in under 2 hours. Smoothest experience in purchasing a vehicle I've had in a very long time. John had everything ready to go and I was in and out in under 2 hours. More

No pressure sales and finance team. We found this uniquely refreshing after purchasing multiple new vehicles over the past 20 plus years. Salesman Jeff Jones was a delight to work wit We found this uniquely refreshing after purchasing multiple new vehicles over the past 20 plus years. Salesman Jeff Jones was a delight to work with. Advised us of the wait time for our vehicle, kept us appraised of the delivery progress and the process once it arrived was so easy. More

Great service and personnel and everyone took good care of us. Thank you for helping us. of us. Thank you for helping us. More

Ours was a complicated transaction that Jeff handled smoothly and to our mutual satisfaction. He came highly recommended and surpassed all expectations. This is the third car I’ve bought from Westside L smoothly and to our mutual satisfaction. He came highly recommended and surpassed all expectations. This is the third car I’ve bought from Westside Lexus and I will continue to recommend them. More

Great response and straight forward deal. We have full regard for Westside Lexus and our salesman! We have full regard for Westside Lexus and our salesman! More

It's one thing to walk into a dealership where the employees just want to sell you a car -- it's quite another to walk into Westside Lexus. My car buying experience -- from requesting the vehicle to d employees just want to sell you a car -- it's quite another to walk into Westside Lexus. My car buying experience -- from requesting the vehicle to driving it off the lot -- was one marked by professionalism and red-carpet treatment each step of the way. For example, when I requested my vehicle, Steve Machann not only explained the process and accurately anticipated how long it would take to receive my car, but he walked me through the logistics to explain how and why the process is the way it is. It was less about selling a car and more about educating me and making sure we both had the same expectations, which I appreciate it. Additionally, Mr. Machann proactively updated me about the status of my vehicle throughout the process and when I did have the occasional question, he answered all my emails promptly. But the professionalism and willingness to educate didn't stop there. We next met with Brooke Malia who patiently took the time to explain the technology associated with my vehicle. Having someone as informative and calm as Ms. Malia on staff to demonstrate the ins-and-outs of my vehicle is such an asset, and something I didn't experience when purchasing my previous Lexus from elsewhere. Even the paperwork portion -- which is usually the worst part of car-buying -- was ideal because Anil Sharma wasn't a pushy loan officer. Instead, Mr. Sharma listened to me and professionally handled our paperwork in an efficient manner without all the back-and-forth. All my future vehicle purchases will continue to be from Westside Lexus and Mr. Machann because for everyone involved, it wasn't just about buying a car -- it was about making sure my needs were met. My favorite and final example of this is when Mr. Machann called me a few days after I brought the car home and he said, "Do you have any questions about your new car? If I didn’t check with you I would just be a salesman." More

Mary Margaret has been taking excellent care of us for the past 15+ years - she is THE BEST! She's extremely knowledgeable and helpful, and expertly guides us through the car-buying or leasing process - w the past 15+ years - she is THE BEST! She's extremely knowledgeable and helpful, and expertly guides us through the car-buying or leasing process - we have done both. Manny was a huge help to us this time around, as well. Everyone on the staff has been very courteous and professional. We'll be back and look forward to working with Mary Margaret again! Thank you! More

I have been a loyal customer for 25 years, purchasing/leasing numerous GS and LS models. However, when trying to negotiate a new lease in May, did not come close to getting a deal done. Seem purchasing/leasing numerous GS and LS models. However, when trying to negotiate a new lease in May, did not come close to getting a deal done. Seems the new paradigm of limited production and dealerships having all of the leverage in pricing has come home to roost and trumps any customer loyalty. Oh well, time to moe on. More