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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,141 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,141 reviews

May 21, 2023

I had excellent customer services. It was very professional, clean and was treated kind! I would highly recommend this dealership. More

by Kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Westside Lexus responded

Kay, we're so glad to hear that you had a great experience with our team at Westside Lexus! It's wonderful to know that you were treated kindly with professional customer service. We appreciate your recommendation and look forward to the next time we can assist you. Drive safely and have a great day!

May 21, 2023

Can’t say enough good things about this dealership! Totally customer satisfaction focused! Great auto purchase experience from start to finish and follow up afterwards!! More

by TSOWELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Westside Lexus responded

We appreciate you taking the time to share your positive experience of buying a car at Westside Lexus! Our team is dedicated to ensuring our customers have a smooth, hassle-free experience, and we are thrilled to hear that we met your expectations. We're grateful for your business and hope you're enjoying your new vehicle!

May 21, 2023

Westside Lexus and Steve Mahan provide outstanding customer service in the leasing of the new vehicle. Steve explained the options and guided us in the selection and deliver of the vehicle. We have dr More

by haskellberry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Westside Lexus responded

It's fantastic to hear about your positive experience working with Steve and our team here at Westside Lexus for your vehicle needs! Providing top-notch customer service is a priority, so we're thrilled that Steve has been able to guide you through the leasing process and make sure all of your options were explained. We appreciate your loyalty, and we look forward to seeing you again when it's time for another Lexus!

May 20, 2023

Very professional from A to Z. From step in to step out, I feel like home. More

by quymnguyen
Recommend Dealer
Yes
Employees Worked With
Hai Do, Hai Do
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May 22, 2023 -

Westside Lexus responded

Thank you for reviewing Westside Lexus! Until next time, safe travels!

May 20, 2023

I've gotten 11 vehicles(Lexus) from Westside and Jeffery Byers. I think my track record speaks for itself! More

by ROBRODDY
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery Byers
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May 23, 2023 -

Westside Lexus responded

We are so touched by your generous support! Thank you for being such a loyal customer of Westside Lexus over the years - it is a pleasure doing business with you. Jeffrey and the team look forward to helping you buy your 12th Lexus. Cheers to the road ahead!

May 20, 2023

Excellent Scott always does an excellent job explaining work Thank you very much Excellent. Excellent. More

by JBAUGHMAN
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
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May 23, 2023 -

Westside Lexus responded

We're delighted to hear that Scott always does an excellent job explaining the work, and we appreciate your 5-star rating for Westside Lexus! Thank you for your business and for taking the time to share your experience with us.

May 20, 2023

Jeff Jones, my salesman, was outstanding! He made my car experience enjoyable. Kept me informed from manufacturing to delivery. Will definitely recommend him. More

by nina
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technology dept - Jessica
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May 23, 2023 -

Westside Lexus responded

Hi Nina! We're so pleased to hear that Jeff provided you with such an enjoyable car-buying experience at Westside Lexus and we thank you for this generous recommendation. Enjoy your new ride!

May 20, 2023

Is ok go to this lexus dealership buy the car expensive place car ok man More

by sandy1514
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Wasaff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tan Huynh
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May 22, 2023 -

Westside Lexus responded

Sandy - It's hard to see that we didn't earn five stars after your visit. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider getting in touch. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

May 20, 2023

15k service. Battery left in cup holder and not replaced on remote. Plastic flashing at base of driver door popped out of place in two areas. More

by carolyn.andrews
Recommend Dealer
Yes
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May 29, 2023 -

Westside Lexus responded

This feedback is concerning to read, and I understand you're upset. We aim to deliver thorough and seamless service, and I apologize this was not reflected in your vehicle's 15k service. Please contact me directly when you have a moment to continue this conversation so that we can see how we can assist you with these issues moving forward. Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 20, 2023

I have been with this dealership for over 25 years. Even in the early times Lexus understood the value of great customer service, especially when dealing with one if the most expensive brands on the ma More

by nancy.herzig
Recommend Dealer
Yes
Employees Worked With
Laura Brown
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May 23, 2023 -

Westside Lexus responded

We're honored to have been a part of your life for the past 25 years, Nancy! Your loyalty means the world to us at Westside Lexus and it's great to hear how pleased you are with our premier level of service. Thank you for stopping by to offer these kind words. See you next time!

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