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Westside Lexus

Houston, TX

4.8
7,055 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,055 reviews

October 09, 2022

It was a long and arduous task but everybody persevered and the car arrived. I am delighted Regarding rating for finance guy, does anyone appreciate them? He did his job. More

by mbarnett46
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you found the right vehicle working with the Westside Lexus team. With regard to the rest of your feedback, if there is anything more we can do to assist you or better your finance experience, please feel free to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

October 09, 2022

Jeff Jones was super easy to work with. Financing was also easy. The whole process was smooth and a great experience overall. More

by sonia_a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Jeff. Drive safely, and we hope to see you back again at Westside Lexus!

October 09, 2022

Westside Lexus is the most cleanest, friendly, professional automotive dealership in Texas and possibly the US. More

by jnavarro4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

October 08, 2022

Everyone including Sam made my experience so pleasurable. Outstanding professionalism and facility. Great team, I will refer others to your location. More

by DebbieP0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Westside Lexus responded

We will certainly let Sam and the rest of the Westside Lexus team know you appreciated all of the help. Thank you for being such a fan!

October 08, 2022

Great customer service. I will recommend all of my friends to this dealership. Great job Mike. More

by valta64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Westside Lexus responded

It means so much that you will recommend us to others! Thank you for choosing Westside Lexus and for sharing your kind words about Mike. Safe travels ahead!

October 08, 2022

The entire process at Westside Lexus was seamless and transparent. They took great care of my wife and I, it’s a wonderful dealership. More

by EJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannie Nguyen
Oct 10, 2022 -

Westside Lexus responded

Ej, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

October 07, 2022

So professional and helpful stuff, i ordered my car and was in in like 10 days More

by SAMIRATAHIROVIC261
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and we hope to see you again at Westside Lexus. Safe travels ahead!

October 06, 2022

I have never bought a Lexus! Will buy again! Totally different car buying experience! Great experience! More

by terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Oct 07, 2022 -

Westside Lexus responded

Welcome to the Lexus family, Terry! We appreciate your business and we hope to welcome you back to Westside Lexus for your future purchases and services. Thank you and safe travels!

October 05, 2022

Dallas is the best salesperson I’ve ever had. The finance staff was also exceptional. Will always purchase from Westside Lexus! Bonus: all the free Dr Pepper I can drink :-) More

by MARC38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham, Dallas Chamberlain
Oct 05, 2022 -

Westside Lexus responded

Thanks for your review! it is nice to hear that Dallas was been great to work with. See you again next time here at Westside Lexus for some more Dr. Pepper!

October 05, 2022

Great dealership, sales rep was good, but I was disappointed that my vehicle was not detailed as promised. When I when to sign all my paperwork with the finance team, the representative was very r More

by Twala Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Westside Lexus responded

Twala, while I am happy to see your five stars, I am concerned about the interaction you had with our team, as well as your vehicle not being detailed. We take negative feedback seriously, so if you are willing to give me a call, I would like to see what more I can do to improve your experience. Please give me a call when you can. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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