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Westside Lexus

Houston, TX

4.8
7,033 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,033 reviews

August 07, 2022

Very efficient with great customer service and professionalism. My only negative comment is that I was not comfortable with the finance process being handled out in the open. That should be done i More

by singsforhim58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 09, 2022 -

Westside Lexus responded

Thank you for this review! We are always looking for ways to improve for our guests, and we appreciate you taking the time to share. We will be sure to keep your feedback regarding the finance process in mind in the future. If there is anything more I can do to assist you or help improve your visit, please feel free to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 07, 2022

Excellent leadership. Staff are welcoming and very friendly. They are willing to assist and give you many options towards your purchase. More

by Yawa T BATOKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
Aug 08, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

August 07, 2022

Great customer service and great salesmen and women that are there to help make it a great car buying experience. More

by stephaniepsykes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Gifford
Aug 08, 2022 -

Westside Lexus responded

Stephanie, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

August 06, 2022

I hav always had excellent service from this dealership, particularly from John Loving and Laura Brown. More

by THORSORT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and will be sure to pass on the kind feedback to John and Laura. Drive safely, and we hope to see you again at Westside Lexus!

August 06, 2022

West side Lexus provided the best service and made me secured about my decision. Nellie was so sweet and nice. I recommend west side Lexus to everyone! More

by JALYSHA_SIMSSS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Westside Lexus responded

Thanks for your glowing review! Nellie will be so grateful for the praise and all of us at Westside Lexus are honored to have earned your confidence. Many safe and happy miles!

August 06, 2022

The sale man is very help to the customer and I will bring my friends to the dealer. More

by LNGUYEN54SBCGLOBAL.NET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Hai Do
Aug 08, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

Aug 12, 2022 -

LNGUYEN54SBCGLOBAL.NET responded

Good dealer in Houston.

August 05, 2022

Great to work with. Friendly and efficient. Michael did everything he could to make it a pleasant experience. More

by croseberry0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Westside Lexus responded

Thank you for stopping by to share your recent experience with Michael at Westside Lexus! He will definitely appreciate the shoutout. Have an awesome day!

August 04, 2022

Awesome is the one and only word needed to describe Westside Lexis in Houston Texas More

by blivengood0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Westside Lexus responded

Thank you for supporting Westside Lexus with your 5-star review! Come back anytime!

August 04, 2022

Service was ok nothing to brag about. I felt it could of been a better experience More

by nakithaafraser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Westside Lexus responded

I'm sorry our service fell short of our high expectations, Nakitha. If you are willing, I'd like to connect to better understand how we let you down. Please give me a call if that is the case - I hope to hear from you. Michael Lorch - Service Department Manager - 1 (281) 582-8654

August 04, 2022

Very trust worthy in dealing with customers. They make it right with you and make sure you Are comfortable More

by Tanslinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Aug 04, 2022 -

Westside Lexus responded

Thank you for the awesome review of our team! All of us at Westside Lexus appreciate the 5-stars and hope you have a great day!

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