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Westside Lexus

Houston, TX

4.8
7,138 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,138 reviews

October 06, 2022

I have never bought a Lexus! Will buy again! Totally different car buying experience! Great experience! More

by terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Oct 07, 2022 -

Westside Lexus responded

Welcome to the Lexus family, Terry! We appreciate your business and we hope to welcome you back to Westside Lexus for your future purchases and services. Thank you and safe travels!

October 05, 2022

Dallas is the best salesperson I’ve ever had. The finance staff was also exceptional. Will always purchase from Westside Lexus! Bonus: all the free Dr Pepper I can drink :-) More

by MARC38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham, Dallas Chamberlain
Oct 05, 2022 -

Westside Lexus responded

Thanks for your review! it is nice to hear that Dallas was been great to work with. See you again next time here at Westside Lexus for some more Dr. Pepper!

October 05, 2022

Great dealership, sales rep was good, but I was disappointed that my vehicle was not detailed as promised. When I when to sign all my paperwork with the finance team, the representative was very r More

by Twala Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Westside Lexus responded

Twala, while I am happy to see your five stars, I am concerned about the interaction you had with our team, as well as your vehicle not being detailed. We take negative feedback seriously, so if you are willing to give me a call, I would like to see what more I can do to improve your experience. Please give me a call when you can. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

October 05, 2022

Amazing team worked hard to make the vehicle we wanted work for us. Very thankful!! More

by Sojourner21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Westside Lexus responded

Congratulations on your purchase! Thank you for choosing Westside Lexus and leaving us a five-star review. We are thrilled to hear you are happy.

October 05, 2022

I have been getting my cars at Westside Lexus for many years. I have always found Jeffery, Charli and personnel very kind and helpful. More

by carol16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not remember the name of the gentleman who completed the sales transaction. Jeffery will know
Oct 06, 2022 -

Westside Lexus responded

Carol, thanks for giving Jeffery, Charli, and the team a shout-out! It's always an honor to work with loyal Westside Lexus customers like you. Drive safe, and we look forward to seeing you again down the road!

October 05, 2022

Great people to deal with. Shannon was awesome to work with as well as Christian. Thank you guys who helped me secure the vehicle I wanted. More

by S.lazari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Westside Lexus responded

Thank you for stopping by to leave us a wonderful review! We will pass your kind regards along to Shannon and Christian for helping you find the perfect new ride. Congrats from us all here at Westside Lexus!

October 04, 2022

The dealership is first class, very clean, fresh coffee and the staff are very professional and people friendly.. More

by court4x4
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Westside Lexus responded

Wow! We are flattered by your lovely review. Thank you from all of us at Westside Lexus.

October 02, 2022

Westside Lexus is such a class operation. The facility is beautiful and all employees are very conscientious about doing their part to make your experience as good as it can be. More

by larryhitt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charli Byers, Alex Gifford
Oct 03, 2022 -

Westside Lexus responded

Thank you for the kind review! We are so glad to hear that Larry delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Westside Lexus!

October 02, 2022

Very good experience from the dealership service, definitely would recommend others to buy vehicles from you guys. More

by lizigeng8
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Westside Lexus responded

Thank you for the kind feedback! We strive to deliver a seamless purchase experience, and it means a lot to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back again at Westside Lexus!

October 01, 2022

I am loving my new car from Westside Lexus! This is my 6th vehicle from Mary Margaret and I highly recommend her! Merrell is great to work with as well. Wonderful experience and happy to rec More

by Private
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Westside Lexus responded

Your review is music to our ears! We're thrilled Mary Margaret and Merrell delivered another excellent experience. It's wonderful to see you're loving your new car. Thank you for being a loyal Westside Lexus customer — drive safe and take care!

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