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Westside Lexus

Houston, TX

4.8
7,034 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,034 reviews

July 30, 2022

service is not perfect I'm really not satisfied The car is delivered to the customer but the light is still on maintenance request! More

by vin2806
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Catalina Kurdiyeh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
Aug 01, 2022 -

Westside Lexus responded

I am sorry to see that your service experience did not meet the high standards that we set for ourselves here. I would like to see what I can do to get you back on the road in a timely manner and I would like you to give me a call at your earliest convenience to discuss the matter further. Thank you for your feedback, Michael Lorch - Service Department Manager - 1 (281) 582-8654

July 30, 2022

I was referred to Sterling Sine by Asa Hunt. Sterling went above and beyond to search and find what I was looking for. He got me in and out in just about 30 minutes. More

by Tanjahhunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2022 -

Tanjahhunt responded

Yes

Aug 01, 2022 -

Westside Lexus responded

Thank you for the great review! Hearing that you had a successful purchase experience working with Asa made our day. Safe travels in your new vehicle, and we hope to see you back again at Westside Lexus!

July 29, 2022

It took over a week to get the paperwork on the transaction! Salesman was terrific! Finance guy answered lots of questions! Except for waiting two months, deal was ok. More

by acange16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Westside Lexus responded

Thank you for trusting us with your business. We appreciate your patience throughout this process and I apologize for the delay. If there is anything that I can do to assist you, please give me a call directly. Enjoy your new vehicle! Best, James Breaux - General Sales Manager - 1 (281) 558-3030

July 29, 2022

Understanding, professional Shannon and Jacob H are the best! Sam did an excellent job in financial More

by jimsuecald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Westside Lexus responded

Thanks for taking the time to share your five-star review with Shannon, Jacob, Sam, and the Westside Lexus team! We are grateful for your business and support.

July 29, 2022

Shannon George was very knowledgeable and very patient sales representative. He made sure once w we chose the vehicle we wanted, that it was delivered to us spotless! More

by Mo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Westside Lexus responded

Thanks for your glowing review, Mo! We're thrilled Shannon delivered professional service that ensured you received your vehicle in excellent condition. From everyone at Westside Lexus, enjoy your new ride!

July 29, 2022

MJ was awesome and very knowledgeable which made the whole experience extremely easy and I will highly recommend Lexus to anyone. More

by Pmontes01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Rizvi
Jul 29, 2022 -

Westside Lexus responded

MJ and the team are always here to help you out! Thank you so much for supporting Westside Lexus and please let us know if you need anything down the line!

July 29, 2022

Everything went well. Dominic was very knowledgeable and made the process as easy as possible. I like my new car More

by debbie-eads
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Westside Lexus responded

We're so glad you like your new car, Debbie! Thank you for the stellar review and for choosing Westside Lexus - we hope you have many miles of adventure ahead! Enjoy!

July 28, 2022

I didn’t get a chance to meet in person, however my daughter told me, that every one, was very nice and hands on. I do appreciate how you guys treated my daughter, and handle everything. More

by CHEEN14LEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Westside Lexus responded

Thanks for your praise! We're so glad our team welcomed your daughter to Westside Lexus with friendly, attentive assistance. Until next time!

July 28, 2022

Excellent experience all around. I’ve been working with Alex Winiki for many years, no games but always clear and honest advice. More

by Ssolomon227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Alex. Drive safely, and we hope to see you back at Westside Lexus!

July 27, 2022

Worked with Dallas Chamberlain, she actually listened to me which is key and greatly contributes to her success as a salesperson. She also set up my profile in the new NX with ease which demonstrated that s More

by toni.kyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain
Jul 27, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that Dallas went the extra mile to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Westside Lexus!

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