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Westside Lexus
Houston, TX
7,137 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,137 reviews
Verified Customer
September 25, 2022
From entering the Westside Lexus Dealership, it’s a pleasure to interact with the professionals that work there. Expert service and advice. Beautiful dealership too. pleasure to interact with the professionals that work there. Expert service and advice. Beautiful dealership too. More
by 7CARLEEN
September 24, 2022
Jeff Margolis and JT Teodoro are fantastic to work with. They are extremely knowledgeable in there particular expertise and make the car purchase a great experience. Sinh Pham is always there for me. They are extremely knowledgeable in there particular expertise and make the car purchase a great experience. Sinh Pham is always there for me. More
by Monkey7290
September 24, 2022
They provide great service and recognize and appreciate customer loyalty. Go the extra mile for their customers. customer loyalty. Go the extra mile for their customers. More
by RSIM5660
September 23, 2022
Sheakar was very easy going and made you feel welcomed unlike the others at the front. He took his time to explain and made sure we understood everything. I will definitely be referring anyone intereste unlike the others at the front. He took his time to explain and made sure we understood everything. I will definitely be referring anyone interested in buying or leasing a Lexus to Sheakar and Westdide Lexus. More
by mfuentes11335
September 22, 2022
Poor customer service and service recovery. Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the ba Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the back driver seat. Ashes all over the car despite it should be "no smoking". Called and left messages about this on two managers voicemail (@ 0900 when the office opened, again at 1000, and 1200) and both failed to pick up the phone to call me back to address my concerns. When I went in to pick up my car (after work @ 1730) I had to request to speak to the manger. When he finally came to speak to me, he informed me he didn't know I wanted him to call me back (despite me asking him to do so in my voicemail). All he could say at this point was, they have a process and obviously the process failed for me and he apologized for that. But why did I have to wait 8 hours to get an apology for driving a dirty car. I will NEVER go back to this dealership and I would not recommend them to anyone. I paid nearly $1000 for the poorest customer service I have ever received in my life. More
by rocnscott
September 22, 2022
I have a wonderful experience with Lexus dealer, they were very helpful answering Al my questions. Sterling was very informative about the car l was buying… I will definitely recommend this dealer were very helpful answering Al my questions. Sterling was very informative about the car l was buying… I will definitely recommend this dealer More
by Martín ortega
September 21, 2022
Dominic and Joey are amazing! I was in and out in an hour with my new car. Cannot recommend west side Lexus enough! I was in and out in an hour with my new car. Cannot recommend west side Lexus enough! More
by JSEIPEL0
September 20, 2022
I've been looking for a car for months and I finally found Ms. Lee. She was so helpful and knowledgeable about the cars that she had in stock. She was able to answer all of my questions and even helped found Ms. Lee. She was so helpful and knowledgeable about the cars that she had in stock. She was able to answer all of my questions and even helped me find the perfect car for me. Ms. Lee first convinced me about the pre-owned cars I wanted without trying other sellers. She was very knowledgeable about the car and helped fit my budget too. Note that this is because she spent time to know about my financial situation and is always one step ahead in every move. I would recommend her to anyone who is looking to buy a car! More
by Huy Tran
Employees Worked With
September 20, 2022
The salesman Jeff Jone is amazing 😉! Very proffesional guy ! My financial Sam Chau is Super 𝙿𝚛𝚘 ! Very happy to purchase . 2022 Lexus RX 350 F sports, thx . West side Lexus , Rega Very proffesional guy ! My financial Sam Chau is Super 𝙿𝚛𝚘 ! Very happy to purchase . 2022 Lexus RX 350 F sports, thx . West side Lexus , Regards, Dan and Juju 😘 More
by hiengifts
