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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,132 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,132 reviews

July 08, 2022

Sales person was helpful and got everything taken care of timely and smoothly. Fast transaction. More

by AAALBARRAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Westside Lexus responded

Thanks for your review! We're delighted our team welcomed you with prompt assistance that shaped a seamless experience. Many safe and happy miles from all of us at Westside Lexus!

July 08, 2022

I have been a customer for more than 15 years and the buying experience has always been outstanding! More

by amk0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jul 08, 2022 -

Westside Lexus responded

Thanks for your loyalty to Westside Lexus! We greatly appreciate your trust and five-star rating. Have a fantastic day!

July 07, 2022

Our sales person was Kim. He was very nice and spoke to us as friends. The process was simple and JT showed us how to save money by putting less of a down payment on the car a More

by Elena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
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Jul 07, 2022 -

Westside Lexus responded

Elena and Bruce - Thank you for sharing your kind words about JT, Kim, and the team! We appreciate your business and we hope to see you again at Westside Lexus. Safe travels!

July 06, 2022

Merrell was fantastic and professional. He was also nice enough to help with our pictures. The financial representative Nam was very knowledgeable and open to explain the options Lexus prov More

by vahernandez03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jul 06, 2022 -

Westside Lexus responded

Thank you for your glowing review! We're so glad Merrell and Nam delivered friendly, informative, and professional assistance that shaped a positive Westside Lexus experience. Many safe and happy miles from the entire team!

July 04, 2022

Reliable people. Very happy with the sale. A bit higher than most dealers but service was excellent. More

by Kenny_c07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
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Jul 05, 2022 -

Westside Lexus responded

Thanks so much for this great rating and review! We're delighted you enjoyed working with our team here at Westside Lexus. We hope you enjoy your new vehicle!

July 03, 2022

No issues with Lauren or John. Was very upset & disappointed on trade in value. I had done my research. I had offers from AutoNation & carMax which were substantial higher than my More

by wassons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 03, 2022

Our Salesperson Catalina and Finance Person Sam were a delight to work with. Everything was very easy and they were very friendly and engaging to work with. More

by Maharris672
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2022 -

Maharris672 responded

Thanks for the great support during our car buying experience. This is the first time I have felt able to give a positive response with a car dealer. More typically I dread the experience and try to deal with the fleet manager directly. I have always dredged dealing with the Finance Dept at other dealerships. Catalina and Sam were truly incredible!!!

Jul 05, 2022 -

Westside Lexus responded

Thank you for the great review! We strive to deliver a seamless and straightforward purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with Catalina and Sam. We will be sure to pass on the kind feedback to them. Drive safely, and we hope to see you back again at Westside Lexus!

July 03, 2022

Good experience . Excellent service and the best in town and they make the difference in the way they try the people More

by gmitchener
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2022 -

Westside Lexus responded

We appreciate your support of us here at Westside Lexus! Thank you for this review and rating. We hope to see you again!

July 03, 2022

They had great customer service, were very patient, and took the time to explain everything, which was greatly appreciated! More

by ladybrd49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT
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Jul 03, 2022 -

Westside Lexus responded

Thanks for your review! We're glad the Westside Lexus team welcomed you with communicative, professional service that shaped a positive experience. Until next time!

July 02, 2022

Picked up my license plate excellent customer service. Drove up through service quick and convenient. More

by bguillen23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hans Schackmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
Other Employees : Not sure installed license plate on my new vehicle
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Jul 05, 2022 -

Westside Lexus responded

We really appreciate this feedback! Thank you for giving Westside Lexus your business, we hope to have the opportunity to work with you again down the road.

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