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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,128 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,128 reviews

June 15, 2022

My wife and I Got excellent service from Mark Solomon. Smooth transaction and great experience More

by ZHUOLINH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2022 -

Westside Lexus responded

We are thrilled that Mark and the team could deliver an outstanding experience for you! Thank you for choosing Westside Lexus and for stopping by to leave a review. Safe travels to you and your wife!

June 14, 2022

I received excellent customer service and was very pleased with the low pressure sales methods. More

by Esteban
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tan Huynh
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Jun 14, 2022 -

Westside Lexus responded

Thank you for the great review, Esteban! We are thrilled to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

June 13, 2022

Very good I like it if I my friends want to get Lexus I tell them go there thank you More

by thiquan8176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Do
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Jun 13, 2022 -

Westside Lexus responded

It means so much that you would recommend our work to others! Thank you for choosing Westside Lexus and for sharing your feedback. We wish you many safe and happy travels ahead!

June 13, 2022

Great see is fast and attentive personnel. Took care of me 100%!! Will refer anyone looking f to buy! More

by mikeandjulie.hoech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
Other Employees : Alex Gifford
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Jun 14, 2022 -

Westside Lexus responded

Mike and Julie, thank you for the great review! We are so glad to hear that you had a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

June 13, 2022

Long distance purchase. Smooth transaction via internet, phone calls and fedex. Will likely shop with this dealer in the future. More

by lguzman8
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2022 -

Westside Lexus responded

We're delighted we could assist you in the long-distance purchase of your new vehicle. We appreciate you sharing how great of an experience you had with us here at Westside Lexus. We hope to work with you again down the road!

June 12, 2022

Salesperson was very nice and helpful! Would recommend him again. Finance person could use some patience and be less condescending. Need warranty on used cars. More

by Vernetfeatherston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2022 -

Westside Lexus responded

While we are glad to hear that you enjoyed working with our sales team, the rest of your review is disappointing to receive. It is our goal to deliver professional and accommodating service, and it is concerning that this was not better reflected in your financing experience. I assure you that this feedback will be addressed properly and with the right people so we can work towards improving in the future. Lastly, if there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

June 11, 2022

Always receives excellent customer service. Was approached by the sales manager with a smile, very personable just like his team. More

by Melissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2022 -

Westside Lexus responded

Melissa, thank you for the great review! We are thrilled to hear that you had a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

June 11, 2022

Very straight forward at Westside Lexus. Pleasant experience and no real pressure to purchase what you’re not looking to buy. More

by chris.w.roberts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2022 -

chris.w.roberts responded

Great experience!

Jun 13, 2022 -

Westside Lexus responded

Thank you for the great review, Chris! We are thrilled to hear that you had such a pressure-free and enjoyable experience working with us. Drive safely, and we hope to see you back at Westside Lexus!

June 11, 2022

Purchased a Used car, car looked like it was in good condition. Had to spend on repairs after two days. More

by calesterfrank@gmail.com
Recommend Dealer
No
Employees Worked With
No name
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Jun 13, 2022 -

Westside Lexus responded

I am sorry to see that your car-buying experience was anything less than stellar. I would like to see what I can do to help and hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, James Breaux - General Sales Manager - 1 (281) 558-3030

Jun 13, 2022 -

calesterfrank@gmail.com responded

Hello James, please contact me directly to discuss. I left a voicemail.

June 10, 2022

The transaction was completed with satisfactory negotiations. The customer service was the best for any business since I have been in the Houston area. The process was smooth and quick. More

by awilliams1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2022 -

Westside Lexus responded

What a great review! We are so glad the Westside Lexus team delivered a five-star experience, and our customer service shined bright. It was a pleasure having the opportunity to do business with you.

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