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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.9
6,339 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,339 reviews

July 15, 2021

The service was exceptional and we were made to feel very welcomed. Keep their word as to meetings, phone calls and any other matter. Thank you and I will be back :) More

by peggyconway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2021 -

Westside Lexus responded

We are delighted that our team made you feel so welcomed and well taken care of! Thank you for trusting Westside Lexus with your business, we are thrilled to hear that you will be a returning customer. Safe travels!

Helpful
July 14, 2021

Awesome! Merrell did a great job helping me obtain my new GX! He is very courteous and professional. This is my 2nd GX and I have been very happy with the service over the years too. More

by debbh63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2021 -

Westside Lexus responded

Thanks for leaving such a great review, and congrats on the new GX! We really appreciate your dedication to Westside Lexus over the years. It's great to hear that you had a lovely experience with Merrell, and see you again down the road!

Helpful
July 14, 2021

After four weeks of having my car they still had not registered my plates so I was unable to pick up the plates I’d ordered. Dealership would not return calls or emails. Awful service! More

by Larchinal5
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Jessee
Sam Chau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata
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Jul 29, 2021 -

Westside Lexus responded

I am very sorry to hear about the delay with your plates, and for the lack of effective communication on our part. We expect a much more smooth and seamless experience for our guests and I would like to step in and do what I can do to help. Please give me a call directly and I will be happy to assist. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Helpful
July 14, 2021

Bought new car but did not have a good purchase experience as measured by the time and the amount of settings that are not set for me and has required phone calls and frustration and maybe a visit More

by jane.wood9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shekhar Shroff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nellie González
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Jul 28, 2021 -

Westside Lexus responded

Jane - As you can imagine, this feedback is concerning. We try to deliver a seamless experience and I'm sorry to see that did not come through to you. I'd like to step in here to try to assist you. I will look for your contact information but please consider reaching out to me as well. James Breaux - General Sales Manager - 1 (281) 558-3030

Helpful
July 14, 2021

Very helpful sales people but upper Mgt didn’t have all the answers. Tried to buy by phone but had to wait a while on paperwork More

by thgai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2021 -

Westside Lexus responded

I'm sorry to hear about the delay in completing your deal by phone. I will make a note of this feedback, but I also invite you to give me a call so I can look into this directly and see what I can do to help. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Helpful
July 13, 2021

I was very pleased with the service provided by John Loving, sales representative and Travis in explaining all the new “tools”in my new RX350. I am grateful there is also a written manual. More

by eagreaves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
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Jul 13, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful purchase experience working with John, Travis, and the Westside Lexus team. Drive safely in your Lexus RX 350, and we hope to see you again down the road!

Helpful
July 12, 2021

It was a good experience. It will be a better one, when my windows get tinted. Other than that the sales people were helpful and accommodating. More

by Geoffrey.charleston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2021 -

Westside Lexus responded

Geoffrey - Thank you for taking the time to review us! We are thrilled to hear that you had a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you again down the road!

Helpful
July 12, 2021

The salesman was the the best car salesman I have ever dealt with, and I am 67 years old and have dealt with very many More

by richard.marek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Blackmon
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Jul 12, 2021 -

Westside Lexus responded

Richard - thanks for reviewing Westside Lexus. We couldn't ask for better feedback and we wish you safe travels in your newly purchased ride!

Helpful
July 11, 2021

Another wonderful buying experience from this dealership. Everyone is so courteous and professional from the sales people to the financial person. Also appreciated the IT person setting up my phone app for More

by rlebouef
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2021 -

Westside Lexus responded

Thank you for the lovely feedback. We're glad to hear the Westside Lexus team is succeeding in delivering the top-notch customer care we aim for! We appreciate your business and hope to see you back again in the future.

Helpful
July 11, 2021

This dealership is the best and that is why I bought my car here. The BEST! Desmond did a great job taking time to take answer my questions and help me. He’s very professional and knowledgeable. More

by Happy Client
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
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Jul 12, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that Desmond took good care of you here at Westside Lexus, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

Helpful
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