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Westside Lexus

Houston, TX

4.8
7,034 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,034 reviews

February 26, 2022

Very professional. Sales person is very knowledgeable, responsible and get things done in a timely manner. More

by fireflyliu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back next time!

February 26, 2022

Experience is wonderful. We have bought mini cars from Mary Margaret. Also, the service department is over the top More

by ANDY91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Westside Lexus responded

Andy, thank you for the great review! We are so glad to hear that you found the right vehicle working with Mary and the Westside Lexus team. Safe travels, and we hope to earn your business again down the road!

February 25, 2022

The staff is very professional. Mary-Margaret, Merrill and Judy were Awesome! Building very modern More

by debra.allen40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Westside Lexus responded

Debra, thank you for the great review! We are thrilled to hear that you had such a successful experience working with Mary-Margaret, Merrill, and Judy. Drive safely, and we hope to see you back again at Westside Lexus!

February 25, 2022

Best car buying experience ever. Everyone was very helpful, friendly and knowledgeable. Would definitely recommend More

by jmpcwp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Westside Lexus responded

Your recommendation makes our day! Thank you for choosing Westside Lexus for your purchase, and for stopping by to share your experience with our team. Enjoy your new car!

February 25, 2022

I would recommend Tim Easterling to any of my family and friends..If I was able to just deal with Tim my experience with the dealership would have be perfect. Manny made what should have been a great experi More

by stephanie.lee1109
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Westside Lexus responded

I am so sorry to hear that we did not leave you with a better impression. Customer service is our priority, and it's never our intention to leave our guests feeling discouraged and upset. I will ensure to address this situation with my team to make the necessary improvements moving forward. While I am glad the matter was resolved, I would still like to further assist to ensure any ongoing concerns are taken care of. Please feel free to reach out to me when you have a free moment. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

February 24, 2022

Mary Margaret has been my sales rep for many years & she always knows what I want & provides it at the best price. Even with the car shortage I got a beautiful ES. Manny handled the financing/lease professi More

by jethered
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose 5 stars
Feb 25, 2022 -

Westside Lexus responded

Thank you for your years of business and your terrific review! We appreciate your support of Westside Lexus and we will pass along your kind words to Mary Margaret, Manny, Jose, and the team. Safe travels in your new car!

February 24, 2022

Very nice people. My salesperson was great. Very nice dealership.people great.salesman called to check on me on the way back to Dallas . More

by finkleyb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Westside Lexus responded

It was our pleasure to work with you! Thank you for choosing Westside Lexus and for stopping by to leave a review. Enjoy the ride!

Feb 25, 2022 -

finkleyb responded

THANK YOU

Feb 25, 2022 -

finkleyb responded

THANK YOU

February 24, 2022

The dealership was very helpful everything I visited. I was always greeted by a receptionist who contacted my sales person. Everyone very friendly. More

by carmela.ledet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Westside Lexus responded

Thank you for sharing your great experience with our team! We are thrilled to have earned your business here at Westside Lexus and we hope to welcome you back again down the road. Drive safely in your new car!

Feb 25, 2022 -

carmela.ledet responded

The dealership was very helpful everytime I visited. I was always greeted by a receptionist who contacted my sales person. Everyone very friendly.

February 24, 2022

Mr. Garza and Mr. Gomez went out of their way to work with us so I could leave with my “new” 2018 Toyota Camry SE. Their attention to detail is extraord More

by Toyota Lover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Westside Lexus responded

Congratulations on the purchase of your 2018 Toyota Camry SE! We are delighted that you were so well taken care of by our team and we are grateful for your glowing feedback. Thank you for choosing Westside Lexus!

February 23, 2022

Excellent service and helpful staff. Highly Recommend. Thank you John Parish, this is our third car from Westside Lexus and you as our salesperson! More

by WELCH_B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish, Nam Pham
Feb 23, 2022 -

Westside Lexus responded

Congratulations on your third car from Westside Lexus! We will be sure to thank John for making your experience a wonderful success. Thanks for the five stars, and enjoy the new ride!

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