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Westside Lexus

Houston, TX

4.8
7,126 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,126 reviews

March 02, 2022

Great experience purchasing my new vehicle at Westside Lexus! I highly recommend this dealership to anyone! More

by JETGAL07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Westside Lexus responded

Congratulations on your new car! We are thrilled that you had such a positive experience with our team and we appreciate your feedback. Thank you from all of us at Westside Lexus!

March 02, 2022

I was able to select my vehicle online and spent less than a half hour at the dealership. Excellent service. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Westside Lexus responded

Mike, thank you for choosing Westside Lexus for your purchase! We are thrilled that our team took such great care of you and earned your positive review. Enjoy the ride!

March 02, 2022

Tan was our sales representative and was extremely helpful, honest, thorough and provided us with the best car buying experience possible! We highly recommend Tan and Westside Lexus for your car buyin More

by Laurel and Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tan Huynh
Mar 03, 2022 -

Westside Lexus responded

Laurel & Bill, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Tan and the Westside Lexus team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

March 01, 2022

John loving made the experience easy during this challenging time … communicated effectively and delivered as promised More

by BOYD7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Westside Lexus responded

This feedback is wonderful to receive! Thank you for trusting Westside Lexus with your business, and for taking the time to share your supportive comments about John. Safe travels ahead!

March 01, 2022

The service department employees showed courtesy to the customers. Clean and comfortable service department waiting room. More

by BB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata
Mar 16, 2022 -

Westside Lexus responded

We really appreciate you taking the time to share your positive feedback about our service department. Given the nature of your review, it seems that the 3-star rating may have been accidental, but if there is anything more we can do to make you a happy customer, please feel free to be in touch. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

March 01, 2022

We have purchased 4 cars from Chong Lee at Westside Lexus and have had wonderful experiences with each purchase. We have all our service done by Westside Lexus and trust their service department completely. More

by DPCRAFT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such successful purchase experiences working with the Westside Lexus team. Drive safely in your new vehicle, and we will be sure to pass on the kind feedback to Chong!

February 28, 2022

The experience was organized and efficient. Customer service exceptional. Makes car buying a non stressful event More

by johnson5452
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Westside Lexus responded

We are delighted that our team could make car-buying smooth and seamless! Thank you for choosing Westside Lexus and for stopping by to share your feedback. Enjoy your new ride!

February 27, 2022

Happy about my car. Shaker showed me how treats features worked. Another girl who was a tech girl, super nice Did not get her name. More

by melissakarren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Westside Lexus responded

Melissa, we're always happy to provide you with a thorough orientation of your vehicle so you can drive it with confidence! Thank you for sharing how happy you are with your car and your Westside Lexus experience, and we wish you safe travels on the road ahead!

February 27, 2022

The car drives smoothly and the gas mileage is great. I will continue purchasing Lexus vehicles. More

by ASHLEYTRENDS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Westside Lexus responded

We are so happy to hear from you, Ashley! Thank you for choosing Westside Lexus and for stopping by to share your experience. We wish you safe and happy miles ahead!

February 27, 2022

Definitely I’ll keep doing business with Westside Lexus vey satisfied on every deal I made with them More

by nsaybe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Feb 28, 2022 -

Westside Lexus responded

This review is music to our ears! Thank you for choosing Westside Lexus and for stopping by to share your experience. Drive safely in your new car!

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