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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,111 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,111 reviews

January 13, 2022

Our experience was very positive. We experienced an excellent selection, a smooth financing process, and a knowledgeable and friendly salesperson. More

by KNHOME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2022 -

Westside Lexus responded

We love hearing that your purchase experience went so well with the Westside Lexus team. Thank you for taking a moment to let others know what being a guest with us is like. Enjoy the new ride!

January 13, 2022

The 2 People We dealt with were Awesome. Lauren and John!!! Car is great also More

by RUNMASTER45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2022 -

Westside Lexus responded

Thanks for giving Lauren and John a shoutout! We're thrilled they could send you home in a car you're going to love. All of us at Westside Lexus hope you enjoy the new ride!

January 12, 2022

The auto dealer is brand new building for both sales room and service needs. Very comfortable waiting for service or during auto purchase. Mr. Doug Phillips is beyond a typical salesperson. He is very helpfu More

by Tim-co-don
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2022 -

Westside Lexus responded

Thank you for taking the time to review us, Tim! We want the most for our guests, and we are so glad to hear that you had a successful and accommodating experience working with Doug. Drive safely, and we hope to earn your business again at Westside Lexus!

Jan 13, 2022 -

Tim-co-don responded

Somehow I missed rating Pricing. Probably I wasn't sure question was for price of the used I purchased, or if price question was for service. Most services I been using so far at this location were under warranty, and it was for my other new Lexus ES 350. So, as far as service prices, I did not know service dept charges for prices. As far as price of my recently used car I purchased here, comparing to other offers, at this time moment, I thought price is good. Prices of all used cars have been elevated recently in past year due to chip-shortage & "new-car shortage" phenomenal. So, I am happy with the price I paid for my used car. I also have a good financing term as well.

Jan 13, 2022 -

Westside Lexus responded

We are glad that you had this positive experience and that you're pleased with the price you paid for your vehicle. The whole team at Westside Lexus appreciates your confidence in us.

January 12, 2022

It was a wonderful experience. Our salesman Merrell Middleton was terrific , very patient and took me to the top floor to show me what my car would look like. This is my third 350 and possibly my last More

by PEANUTBUTTERNANA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2022 -

Westside Lexus responded

Congratulations on your new vehicle! We are thrilled that Merrell and the team took such great care of you throughout the purchase process. Thank you for coming to Westside Lexus!

January 11, 2022

Have bought several cars from Mary Margaret and she is great. The staff always is responsive and strive for perfection. They truly care about the customer. More

by milton5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you found the right vehicles working with Mary over the years. We will be sure to pass on the kind feedback to the team. Drive safely, and we hope to see you back at Westside Lexus!

January 10, 2022

Jeff Margolis and Westside Lexus were awesome. After I had a bad buying experience at another Lexus dealership in San Antonio I researched who was the best Lexus salesman and dealership in Texas and it le More

by Yeagerdk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
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Jan 10, 2022 -

Westside Lexus responded

We are delighted that you were so well taken care of by Jeff and the team! Thank you for choosing Westside Lexus and for sharing your feedback. We wish you safe and happy travels ahead!

January 09, 2022

I had a good experience and a helpful salesperson. I would recommend this dealership to anyone who is looking for a used car. More

by NATALIEM1
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2022 -

Westside Lexus responded

Thank you for the great review, Natalie! We are so glad to hear that you found the right vehicle working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

January 08, 2022

It was truly a pleasure working with Mary Margaret and Judy in getting my wife’s new car. They were very professional and went above and beyond to ensure we had everything we needed to enjoy our new car. More

by Brian Landor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2022 -

Brian Landor responded

Great dealership with excellent service. We loved our experience.

Jan 10, 2022 -

Westside Lexus responded

All of us at Westside Lexus appreciate the time you took to leave us a great review. We will certainly let Mary and Judy know they did a great job making sure you and your wife went home in a car that you're going to love. Enjoy! - Westside Lexus

January 08, 2022

The people working here very nice and take care customer really good, nice car good service I love this place🥰👍🏻 More

by PHENGH1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2022 -

Westside Lexus responded

We really appreciate you sharing your love for Westside Lexus! We're grateful for your business, and we look forward to your next visit!

January 08, 2022

Dallas and Anil were terrific. Competent, listened to my needs and respected my choices. They helped my buy my lease vehicle and kept me in a Lexus! More

by edesanctis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain
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Jan 10, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that Dallas and Anil went above and beyond to assist with your purchase. Congratulations on your new vehicle, and we hope to see you back at Westside Lexus!

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