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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,148 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,149 reviews

November 14, 2021

Very up front sales person, Jeff Margolis. All done on phone until closing. xxxx up in financial part. More

by sarahinphilly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
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Nov 16, 2021 -

Westside Lexus responded

Sarah - Thank you for reaching out. We want our guests to receive excellent service throughout the purchasing process, so if you aren't completely satisfied I apologize. Please consider calling me directly as I would like to learn how we might have improved your experience. James Breaux - General Sales Manager - 1 (281) 558-3030

November 13, 2021

Great customer service Great customer service Great Great customer service Great customer service Great customer service Great customer service Great customer service More

by Sheryhesh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Westside Lexus responded

It makes us happy that our team delivered an excellent customer service experience!

November 12, 2021

Very professional and very clean As as ff gg he jj lo Very professional and very clean As as ff gg he jj lo zzxc by bb no qq we we tried to yyb net More

by ahetz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2021 -

Westside Lexus responded

Thank you for taking a moment to leave Westside Lexus positive feedback. We're grateful for your business and wish you safe travels on the road ahead!

November 12, 2021

Very happy with my third Lexus from Mike Gonzales. The deal was fair to all. More

by shaw25000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Westside Lexus responded

We're so happy that Mike helped you score your latest Lexus--congrats!

November 11, 2021

Danny was great to work with. My used vehicle had an issue and he was very quick to help me fix it, even doing online research to help identify the problem. More

by nico5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2021 -

Westside Lexus responded

Thanks for giving Danny a shoutout for his hard work to take care of your issue! We appreciate your business here at Westside Lexus.

November 11, 2021

My Sales Agent David Wasaff is simply the best car salesman I’ve ever had More

by ROSLYNAUSTIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2021 -

Westside Lexus responded

Roslyn, reading your glowing review of David puts a smile on our faces! Thank you for coming to Westside Lexus and for sharing about your excellent experience. We wish you safe and happy miles in your new car!

November 11, 2021

Always a "best experience ever" when dealing with Westside Lexus from my sales rep Mike Gonzales, Finance JT Teodoro, and the lady who showed me how to operate the vehicle. There are no other dealer More

by ANDY86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
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Nov 12, 2021 -

Westside Lexus responded

Andy, thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Mike, JT, and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

November 10, 2021

We referred one friend who bought a new Lexus. We bought a new Lexus. We think Jeff Margolis is the best and will recommend him over and over. I will be buying a new Lexus before the end of the year. Will More

by John Jorda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Jude, Matt Schloemer, Steve Conrad, Andrew Tran, Jeff Margolis
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Nov 11, 2021 -

Westside Lexus responded

Thank you for highlighting some of our amazing staff, John! We will certainly let Jeff, Andrew, Matt, Steve, and Paul know their commitment to providing a great buying experience stood out to you and your friends. We appreciate your confidence in Westside Lexus and look forward to seeing you next time!

Nov 11, 2021 -

John Jorda responded

Will be back soon.

November 10, 2021

Very knowledgeable and courteous staff. The entire process was very efficient in spite of the high demand and limited inventory of cars. More

by pacaldera1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2021 -

Westside Lexus responded

We're glad we could provide a professional and efficient vehicle purchasing experience despite the circumstances! Thank you for taking your business to Westside Lexus - and come back soon!

November 10, 2021

First class dealership! We were treated great just like our previous purchases. Highly recommend Shekhar Shroff as a sales consultant. More

by Mike Koinis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2021 -

Westside Lexus responded

Mike, We're grateful for your wonderful feedback! Shekhar will be so pleased to hear that you are enjoying your new vehicle. Thanks so much for choosing Westside Lexus and we wish you many safe and happy miles!

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