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Westside Lexus

Houston, TX

4.8
7,035 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,035 reviews

August 31, 2021

Truly the best car dealership in Houston. Alex Owens went above and beyond to make this an enjoyable and easy experience! Will recommend this dealership to everyone I know. More

by M Willis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Westside Lexus responded

Thank you for your review of Westside Lexus! We are happy to hear your buying experience working with Alex was a positive one! We look forward to working with you again soon.

August 31, 2021

I’ve been a customer at Westside Lexus since 1993 and would not go anywhere else to buy a new car. Everything at Westside, including the people, is always top notch. More

by Stephanie S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Gifford, Nellie
Sep 01, 2021 -

Westside Lexus responded

Thank you for giving Westside Lexus such a great shoutout. We are grateful to have you as a customer, Stephanie, and wish you the best in your new ride. Enjoy!

August 31, 2021

David our salesman was impeccable. He was nice,very thorough,and basically went above and beyond to make us happy. This was the best car buying experience I've ever had. More

by deezy1575
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Westside Lexus responded

We're elated to hear we've set a new standard in your vehicle-buying experience! Thank you for the terrific review and for taking your business to Westside Lexus - we wish you many safe and happy miles in your new ride!

August 31, 2021

Mary Margaret and Merrell were wonderful! The y made the purchase very easy. I will recommend Westside Lexus to friends as I have in the past. More

by MOLLYROE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Westside Lexus responded

Molly, we're delighted to hear that multiple team members played a role in the success of your purchase! We're happy that we were able to make things easy for you and we can't tell you what it means to us that you'll continue to recommend Westside Lexus to friends. We're grateful for your support and we look forward to your next visit!

August 29, 2021

This dealership was very well organized and staffed with lots of friendly and helpful employees. The sales and finance teams worked well together to exceed our expectations. More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Westside Lexus responded

Jim, we strive to always exceed guest's expectations and it's wonderful to hear that we succeeded! Thank you for complimenting our organized and friendly staff and our ability to work together to make your visit memorable. We feel lucky that you chose the Westside Lexus team to assist you and we hope you'll enjoy many miles in your new vehicle!

August 29, 2021

Excellent service Mark and Sam are the best. We are very pleased that we purchased the new car with the best service and friendly. Thanks you More

by khvp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Westside Lexus responded

Thank you for the glowing feedback and for being a valued Westside Lexus customer! We hope you continue to love your new car for years to come! Safe travels!

August 29, 2021

Jeff was very helpful in taking the time to go over the vehicle features with me. He has great customer service. The transaction was smooth and efficient. More

by miarn04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that Jeff and the team delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Westside Lexus down the road!

August 29, 2021

The dealership is very well located, salesperson is attentive and willing to help and address questions as well as providing a very detailed explanation of all the things in the car. More

by rodrigomcardoso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Westside Lexus responded

Hi Rodrigo - Our team thoroughly enjoys walking you through all the wonderful features our inventory has. We're so glad that our attentive and informative care fit the bill for you and we're very glad you stopped into Westside Lexus!

August 29, 2021

John Loving, Alex Owens and Manuel Gomez helped me get my dream car! They were very professional and straight forward. We were able to sign the deal within an hour of getting there. I will always recommend W More

by ArlanL.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Westside Lexus responded

Hi Arlan - We're so glad you bought your dream car at Westside Lexus! It's fantastic that John, Alex, and Manuel were all assisting you and made your purchase so efficient and simple. Thank you for recommending us and we look forward to seeing you again down the road!

August 29, 2021

Tried w/Costco Auto program, but the internet team played games. Then had to find another sales agent and bought 350L AWD without Costco Program. More

by Shibuv0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Westside Lexus responded

This feedback is very concerning to read. It is our goal to make the purchasing process go smoothly for our guests, and I am sorry that this was not fully reflected in your experience. I would appreciate the chance to speak with you so I can better understand what went wrong here. I will search for your contact information, but in the meantime, please don't hesitate to reach out to me. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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