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Westside Lexus

Houston, TX

4.8
7,140 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,140 reviews

October 06, 2021

Every one we encountered was professional. We hoped to make this transaction quick and glad to say it met our expectations More

by Samrk33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Westside Lexus responded

We are delighted that we could make your purchase experience easy and efficient! Thank you for choosing Westside Lexus and for taking the time to leave us a review. Safe travels in your new car!

October 06, 2021

They always exceed expectations and perform at a high quality in all departments. No negative comments. More

by goodman1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Corral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Westside Lexus responded

What a fantastic review! The entire team at Westside Lexus thanks you for your positive words. See you next time!

October 05, 2021

Shekkar was very professional and most attentive to our needs. It was a pleasure doing business with him and also the gentleman in the finance department. More

by denniscrowe19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Westside Lexus responded

We're so glad to hear you enjoyed working with us, Dennis! Thank you for the terrific feedback and for trusting Westside Lexus with your business! Drive safely!

October 04, 2021

Catalina was helpful. She knows exactly what she is doing. This is my 3rd vehicle purchase from her. I highly recommend her as your sales person. She will take good care of you. More

by jessepooh_2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Westside Lexus responded

Catalina is certainly on of our best! Thanks for your continued support of Westside Lexus and congrats on your new car!

October 03, 2021

John Loving was great! He found the car I wanted and had it ready when I got there. Very easy process! More

by Lou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2021 -

Westside Lexus responded

We deeply appreciate your kind words, Lou! It is always great to see that John is going the extra mile to wow our guests and make them loyal Westside Lexus customers!

October 03, 2021

Sterling Sine was very helpful, very professional and very professional. The finance person we saw was nice and helpful but when we didn’t sign up for any extras he was obviously none to happy. Despite t More

by Dsthomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Westside Lexus responded

Thank you for sharing! We strive to deliver a seamless purchase experience, and it is great to hear that this was reflected in your time working with Sterling. With regard to the rest of your review, we apologize for any pressure you felt during your finance experience and will be sure to address this feedback with the right people. If there is anything more we can do to assist you or improve your visit, please don't hesitate to reach out. Best, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

October 02, 2021

I have purchased 3 Lexus from Westside because of John Loving, best sells person. Very knowledgeable, caring and professional. More

by Crystalfaver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with John and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

October 02, 2021

Excellent customer service, car very clean, staff payed attention to all the details, and great financing options. Thanks! More

by Rene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Rizvi
Oct 04, 2021 -

Westside Lexus responded

We're glad you had an all-around great experience, Rene! From all of us here at Westside Lexus, thank you for the excellent review, and drive safe!

October 01, 2021

Danny is excellent and was able to answer all are questions. It was a quick transaction. Will recommend others too! More

by Preeti S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Westside Lexus responded

Pretti, thanks for the kind review of Westside Lexus! We're happy that Danny was so informative and helpful.

October 01, 2021

His customer service was perfect, was so respectful, he did everything to our satisfaction. He even told me to come back the next day complete the orientation on the car. More

by GLOSOLEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
Oct 01, 2021 -

Westside Lexus responded

Thank you for the great feedback! We are so happy to hear that you enjoyed your experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back next time!

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