Back

Westside Lexus

Houston, TX

4.8
7,055 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership

12000 Katy Fwy

Houston, TX

77079

Directions

By Type

Showing 7,055 reviews

June 30, 2021

I have had a Lexus since 1991. The dealership had been wonderful! Reason I stayed ! More

by atellgram
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your business over the years and hope to see you back at Westside Lexus. Safe travels!

June 29, 2021

Jeff Jones is polite, professional and excellent to deal with. Very pleased that I worked with him. Finance team are also professional and not pushy at all. Only improvement I see is that accounting needs t More

by MOHAMMED ALALOU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jun 29, 2021 -

Westside Lexus responded

Mohammed - Thank you for the great review! We strive to deliver a seamless purchase experience for our guests, and hearing that this was reflected in your time working with Jeff and the Westside Lexus team made our day. We appreciate this feedback and hope to earn your business again down the road!

June 29, 2021

Helpful and caring management. Clean and open environment. Worked with me to figure out the best package possible. Helped me understand all the features on my car. More

by elizabethphur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
Jun 29, 2021 -

Westside Lexus responded

Thank you for the great review, Elizabeth! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

June 29, 2021

Everyone from sales, to finance, to technology were fast, friendly, and extremely helpful. I have purchased many cars and thus has been the best experience to date. More

by carrie8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
Jun 29, 2021 -

Westside Lexus responded

Carrie, it makes our day to hear that our team gave you the best car-buying experience you have ever had! Thank you for trusting Westside Lexus with your business, and for taking the time to share a great review. Safe travels in your new ride!

June 29, 2021

Great product and great service. Tim G was extremely helpful in my buying process. The process was smooth and easy. Great not having to spend all day at a dealership More

by cwatassek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Westside Lexus responded

It's wonderful to know that Tim and the Westside Lexus team are providing the accommodating and helpful customer care we aim for! Thank you for doing business with us and for leaving a review - we hope to see you again down the road!

June 29, 2021

Everyone from sales to finance was super friendly. From the time we entered the door until the moment we left, we had a great experience. More

by Thao1010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Westside Lexus responded

What a great review! We are so happy to hear that you enjoyed working with our Westside Lexus team to get into your new vehicle. Congratulations and thank you for your business! We hope to see you down the road.

June 29, 2021

Westside Lexus and Joey were great. Very easy to work with. More

by mccormacklj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that Joey took such good care of you here at Westside Lexus, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

June 29, 2021

John is extremely knowledgeable and easy to work with! He exceeded my expectations on communication and ability to find the vehicle that fit my needs. There was no high pressure, just easy communication via More

by cgminton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Westside Lexus responded

We're so glad to hear that John made your vehicle buying experience so smooth and pressure-free! Thank you for trusting the Westside Lexus team with your business, and safe travels in your new ride!

June 27, 2021

From the time I walk through the front door to the completion of the sale Gary and DALLAS treated me like I was the most important customer they ever had! They made sure I understood everything with a More

by Kennyg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham, Dallas Chamberlain
Jun 28, 2021 -

Westside Lexus responded

Kenny - We couldn't have asked for better feedback than this! Our customers mean everything to us and we are elated to know that our team went above and beyond to make your experience go so seamlessly. We will be sure to share your kind words with Gary, Dallas, and the rest of the family here at Westside Lexus!

June 27, 2021

I I live in California and bought a car from Westside Lexus for my sister who lives in Houston. Jim Fikaris facilitated the sale by talking to me at length on the phone and keeping me informed through e More

by lyndawhite1114
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Westside Lexus responded

Lynda - A big thanks to you and your sister for trusting this purchase with Westside Lexus! We are so happy to hear that Jim helped you arrange the sale and provided communicative service. We hope that your sister is enjoying her new ride! Safe driving to you and your family!

...
311
...