Westside Lexus

Everything at the dealership was handled smoothly and efficiently. The person who handled my contract was friendly and very knowledgeable which was great. All in all a good experience. efficiently. The person who handled my contract was friendly and very knowledgeable which was great. All in all a good experience. More

Nam and Sam were excellent in their customer service. No arush and very knowledgeable about the vehicles and were willing to go extra miles patiently with me arush and very knowledgeable about the vehicles and were willing to go extra miles patiently with me More

I was well taken care of and will recommend this dealership. The sales department took the time to let me drive a RX 350 and the ES 350 which I ultimately bought. Thanks dealership. The sales department took the time to let me drive a RX 350 and the ES 350 which I ultimately bought. Thanks More

Impressed with the customer service and professionalism that was displayed by Mike and Chong during my purchase at Westside Lexus. They have made a customer for life. that was displayed by Mike and Chong during my purchase at Westside Lexus. They have made a customer for life. More

The entire sales process has been very easy. Jeff Margolis has been our salesman for the last 11 years. Need I say more. Through the years we have leased 8 vehicles from Westside Lexus. Their sale Margolis has been our salesman for the last 11 years. Need I say more. Through the years we have leased 8 vehicles from Westside Lexus. Their sales and service teams are exceptional. More

It was overall a good experience, there was good service. The person I worked with was very easy to work with. He showed me how to do things with, The person I worked with was very easy to work with. He showed me how to do things with, More

Manny needs customer service training on professionalism. I do not buy cars often and before I do, I know exactly what I want including colors. The dealership did not have the color combo I wanted and the on I do not buy cars often and before I do, I know exactly what I want including colors. The dealership did not have the color combo I wanted and the only one available was in Alabama. When Manny calls me he informed me that cost would be my responsibility so I informed him I would move on to another dealership. He never wavered he just said “ok” and hung up. I got dressed and was about to go to the other dealership when he called back to tell me they would pay to have the car shipped. I told him I was still interested. the following day he updated me on approximate arrival that was Saturday night or Monday morning. To my unplanned surprise the car was ready Saturday afternoon. I was not in town and was unable to retrieve the vehicle. When attempting to set up another time there was some going back and forth to which Manny stated “I was ready Saturday at 3:30. I told him how rude I thought that was. He never one time excused or apologized for the remark. During finance Judy was visibly irritated that I wanted the interest changed as I knew I had a very good credit score and I asked for a better price on the GAP insurance. My goal was to keep my note around $600/mo. So if I wanted any additions during finance, room needed to be made. As a consumer, it is my responsibility to ask at the very minimum. I love the car, truly. Your customer service is lacking. More

Impressive due to the professional employees that I interfaced with during my recent vehicle purchase.. Everyone exhibited a sincere willingness to accommodate and were sensitive to your needs. interfaced with during my recent vehicle purchase.. Everyone exhibited a sincere willingness to accommodate and were sensitive to your needs. More

Mary Margaret never disappoints! Top-notch company. Can’t say enough about it! Everyone there is friendly and helpful. Place is spotless. Worth my drive from the other side of town. I’m a customer for 20 yea say enough about it! Everyone there is friendly and helpful. Place is spotless. Worth my drive from the other side of town. I’m a customer for 20 years! More

I must say that this had been one of the most pleasant experiences that I've ever had when negotiating a deal for a vehicle. Shawn was very professional, listened, and made it a timely positive experience experiences that I've ever had when negotiating a deal for a vehicle. Shawn was very professional, listened, and made it a timely positive experience. I was in and out in less than 3 hours! More