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Westside Lexus

Houston, TX

4.8
7,037 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,037 reviews

December 23, 2020

Nice environment in office. Everyone we dealt with was very courteous and friendly. The closing was well planned and was completed in a timely fashion. Very satisfied More

by Jconway3602
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Dec 24, 2020 -

Westside Lexus responded

Customer satisfaction is our priority so this is wonderful feedback to see. Thank you so much for shopping with us at Westside Lexus! We hope that you continue to love your new vehicle.

December 23, 2020

I thought the dealership was very clean and organized myself person was very friendly very knowledgeable about your vehicles. He was very patient taking his time to show me everything I requested. I was More

by kaymad51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Westside Lexus responded

We are so happy to see this positive feedback! It's great to hear that you received informative and friendly service from our Westside Lexus team. Thank you very much!

December 23, 2020

Excellent customer service. I would certainly buy my next vehicle from Westside Lexus. Very helpful - I was in a loaner car & was able to drop off my loaner & leave with my new car. More

by sherryljeter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
Dec 23, 2020 -

Westside Lexus responded

Sherry, we are honored to receive your continued business and positive review! Thank you for choosing Westside Lexus, we look forward to working with you next time. Safe travels in your new car!

December 23, 2020

I am a repeat customer at Westside Lexus. Lurie Keener has been my Sales Agent for many years. The service that I received was excellent as always. More

by Oatisruth58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata, Mike Shafer
Dec 24, 2020 -

Westside Lexus responded

We can't thank you enough for your many years of business! It's wonderful that you can turn to Lurie whenever you're in need of a new vehicle and know that you will receive excellent service. We hope that you are enjoying your new car! - Westside Lexus team

December 23, 2020

This is one of the best car dealerships in Houston with state of the art technology and excellent customer service. Our sales person, Jeffrey Byers, is very knowledgeable about the vehicles and provided us More

by DIANE.JHAGROO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck, Nam Pham, Charli Byers
Dec 24, 2020 -

Westside Lexus responded

Diane, thank you for taking the time to leave us a review! We are so glad Jeffrey took such good care of you here at Westside Lexus, and we will be sure to let him know that you appreciate his help. It means a lot to hear you say that we are one of the best dealerships in Houston, and we hope that you continue to enjoy your newly purchased vehicle!

December 22, 2020

The dealership is phenomenal and Philippe Haddad is the best. He worked hard at helping me find the perfect Lexus to fit my needs. I enjoyed working with him, and would refer future clients to this dealers More

by DIANESTROTHER25
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Westside Lexus responded

Thank you, Diane, for leaving Westside Lexus a five-star review! It makes us happy to hear that Philippe is always such a pleasure to work with. We wish you safe travels and we look forward to taking care of you next time!

December 22, 2020

David Wasaff was very friendly, and ready to bend over backwards to assist us in our purchase. He made himself available before and after work hours to meet our crazy schedule, which was unexpected and ve More

by tim.g.beaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Westside Lexus responded

Tim - Thank you for taking the time to share! We are very proud to have David on our team, and we are thrilled to hear that he went above and beyond to make your purchase experience seamless. We appreciate your support and are wishing you many safe and happy miles in your new vehicle! - The Westside Lexus team

December 22, 2020

Excellent service, Steve is great 😊 I’m a returning Excellent service, Steve is great 😊 I’m a returning customer, I’m a lifetime customer for over 20 years and have had many cars and suv from Lexus. More

by ameltagg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham, Dallas Chamberlain
Dec 22, 2020 -

Westside Lexus responded

We're so lucky to have you in the Westside Lexus family! Thank you for trusting us with all your car-buying needs over the years!

December 21, 2020

The whole transaction is very easy for us during this of the time, and the salesman Danny is very helpful and willing to get the deal done. More

by Noelle168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross Zuerner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lupe Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amado Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lana Collier, Michelle Zimmermann, Christy McGaha, Pam Pitakpitayaphol
Dec 22, 2020 -

Westside Lexus responded

Noelle - Thank you for taking the time to share! We appreciate your feedback and are thrilled to hear that you had such a successful purchase experience working with Danny. Congratulations on your new vehicle, and we hope to see you again at Westside Lexus!

December 20, 2020

We really enjoyed working with Desmond. He was very patient, knowledgeable, and professional. It is amazing how far car buying has come over the years. This is our second Lexus and definitely not our l More

by ehattoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Dec 21, 2020 -

Westside Lexus responded

It is gratifying to hear that Desmond made your purchase process so positive! We are happy to have you in the Lexus family and to hear that this purchase will not be your last. Thank you for trusting Westside Lexus with your business and congratulations on your new car!

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