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Westside Lexus

Houston, TX

4.8
7,137 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,137 reviews

December 20, 2020

I have been doing business with Westside Lexus for many years. They definitely provide the best customer service and the automobiles are tops in quality. I will always trade with Westside Lexus! More

by LORITADT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain
Dec 22, 2020 -

Westside Lexus responded

We are grateful for your years of loyal business! Thank you for your confidence in Westside Lexus and your positive review.

December 20, 2020

Always a good experience with service dept. They are conscientious and professional. Pam is great. Merrell was very helpful with used car purchase. JT was great with processing everything. All 3 were More

by M.MILNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Pitakpitayaphol
Dec 22, 2020 -

Westside Lexus responded

Thank you for your continued support of Westside Lexus! We appreciate you mentioning the great work of Pam, Merrell and JT. Safe travels and happy holidays!

December 20, 2020

We really enjoyed working with Desmond. He was very patient, knowledgeable, and professional. It is amazing how far car buying has come over the years. This is our second Lexus and definitely not our l More

by ehattoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Dec 21, 2020 -

Westside Lexus responded

It is gratifying to hear that Desmond made your purchase process so positive! We are happy to have you in the Lexus family and to hear that this purchase will not be your last. Thank you for trusting Westside Lexus with your business and congratulations on your new car!

December 19, 2020

Chong lee and Mike both both attentive, accommodating, and available when needed. Appreciate their time and efforts to get me what I wanted and working on my time More

by ddinh5013
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Westside Lexus responded

Thank you for taking the time to review Westside Lexus and mention the top-notch service you received from Chong and Mike! We are grateful for your business and are thrilled that you found exactly what you were looking for. Our team wishes you safe travels and happy holidays!

December 19, 2020

Sinh and Louis were great to work with. Very knowledgeable, professional and worked hard to get me a great deal! I would definitely recommend and use them again. More

by FRANK G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
Dec 22, 2020 -

Westside Lexus responded

Frank, thank you for your high recommendation of Sinh and Louis! It is gratifying to hear that you were so well taken care of here at Westside Lexus. We appreciate your business and look forward to welcoming you back in the future!

December 19, 2020

It was very professional, very helpful and I was able to get my car within the day. They were knowledgeable and informative for any questions I had. Also had great attitudes the entire time. More

by ALLIKFICKINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Westside Lexus responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such an efficient purchase experience at Westside Lexus. Congratulations on your new vehicle, and we hope to see you back for your first oil change!

December 19, 2020

Great staff and everything went really quick, smooth and sound as compared to any other dealership I have visited. My Sales rep. Mr Shannon George was very knowledgeable and helpful throughout the deal and More

by p.hasnani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Westside Lexus responded

It is gratifying to hear that Shannon and the team stood out above the crowd! We are proud to have delivered attentive service and earned your recommendation. Thank you for choosing Westside Lexus, we are grateful for your business. Happy holidays and congratulations on your new car!

December 19, 2020

Very happy with the whole process. Jeff was attentive Nd listened to what we wanted in a car and the type of vehicle. The whole experience was extremely good and Jeff worked hard to speed things up, asw More

by BRITISHMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain
Dec 22, 2020 -

Westside Lexus responded

Thank you for your stellar review of Jeff and Westside Lexus! It makes our day to hear that your trade-in process was so smooth and seamless. Congratulations on your new car and happy holidays!

December 18, 2020

Manny showed us all the available options for our choice of vehicle and stayed up late to hand over the vehicle to us once we signed the deal. More

by DIS_HA
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Westside Lexus responded

It is gratifying to hear that Manny went above and beyond to ensure that you drove away in your perfect vehicle! Thank you for giving Westside Lexus your business and your positive feedback. Safe travels in your new car!

December 17, 2020

It was very good. They are very friendly and patient with customers. It was room to negotiate and he tried to help me to get my satisfaction payment on my car. More

by jimafsh@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Westside Lexus responded

Reviews like this one always make us smile! It's wonderful to hear that our team went above and beyond to get you a great deal. Thank you for choosing Westside Lexus, and congratulations on your new car!

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