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Westside Lexus

Houston, TX

4.8
7,137 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,137 reviews

December 13, 2020

On our first visit the salesman would sell only at full MSRP, and didn’t tell us about cash payment Lexus rebate. So I shopped around and and got $2,500 Lexus cash paymemt discount and $2,500 dealer discou More

by KHZAFAR
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us this review and feedback. It sounds like there may have been a few miscommunications here, but I am glad to hear that everything worked out. We do hope that you continue to enjoy your newly purchased vehicle, and if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Dec 15, 2020 -

KHZAFAR responded

Yes Mr Jeffery Byers was wonderful and helped us in every way. I debated between the captains chair versus 7 seater with a bench and Jeffery was very helpful in my decision to go with RX 7 seater. Gives me ample room. I love the grill designs Lexus has this year. And the technology. Wow. I am really enjoying my new car. You guys are the best.

December 13, 2020

Well done. The sales, service, and back office are all excellent. I am a repeat buyer and will continue to be so. Keep it up. More

by jimt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Jeff Margolis
Dec 14, 2020 -

Westside Lexus responded

Thank you, Jim, for reviewing Westside Lexus. We are proud to have earned your business and we look forward to taking care of you next time!

December 13, 2020

Wonderful Experience, everything went very smoothly, so excited to be a new Lexus customer/owner. Will not hesitate to return when it’s time for a new Lexus. More

by tina_spears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

Thank you, Tina, for leaving Westside Lexus a review! It is fantastic to hear that our team helped you into a vehicle that suits your needs. We wish you safe travels and we hope to see you in the future!

December 13, 2020

I have been buying cars from Mary for years and she has always been great. She is very helpful and explains all of my options. More

by thanhhuunguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

Thank you for your recommendation of Mary! Your loyal business is appreciated by all of us here at Westside Lexus and we hope to work with you for a long time to come!

December 13, 2020

Great Experience every step of the process. Jeff Great Experience every step of the process. Jeff Margolis did a fantastic job on the sales side and Nam did a great job in the finance department. More

by BRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis, Nam Pham
Dec 14, 2020 -

Westside Lexus responded

Thank you, Brian, for sharing your feedback. I am happy to hear that Jeff and Nam were so helpful throughout the purchase of your vehicle. Congrats and safe travels from all of us at Westside Lexus!

December 13, 2020

I have purchased many cars in the past. Some of which are considered ultra luxury brands, but this was one of my best experiences. John was transparent and professional. He is a true asset to your organizati More

by r.turner1911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

It means a lot to hear that this was one of your best car-buying experiences. Thank you so much for reviewing Westside Lexus and giving a shout out to John! We hope that you absolutely love your new vehicle.

December 12, 2020

Sam Chau was very helpful in all aspects in his dealings Sam Chau was very helpful in all aspects in his dealings with me. I was very satisfied with his excellent service. He has assisted me in every way on More

by adelina_brothers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

Thank you for the great review! We are so happy to hear that Sam could assist with your purchase and explain the features of your new vehicle so you can be confident out on the road. Happy driving! - Westside Lexus team

December 12, 2020

It is fabulous, Lurrie ( Internet Manager) is the best . He goes the extra mile to ensure you have a complete understanding of the benefits of Certification More

by randallharrington
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

Randall, thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Westside Lexus, and we will be sure to let Lurrie know that you appreciate the help. We hope to see you again sometime!

December 12, 2020

This was our first Lexus, but we were totally impressed with the dealership and staff: Steve, our salesman; Dallas, the delivery specialist; Nam in financial; and Andrew from the service department. The ph More

by JEPPNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain , Andrew Tran, Nam Pham
Dec 14, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are so glad Steve, Dallas, Nam, and Andrew took such good care of you here at Westside Lexus, and we will be sure to let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

December 12, 2020

Everyone encountered was courteous, knowledgeable and very helpful. My vehicle was at end of lease and I was torn between purchasing the existing vehicle and starting a new lease. Shekhar Shroff made t More

by markmckinley0
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Dec 14, 2020 -

Westside Lexus responded

Mark - Thank you for sharing so many compliments about our team! We are delighted that Shekhar helped make your purchase go smoothly and provided knowledgeable service. It means a lot that you would recommend Westside Lexus. Thanks again and enjoy your new vehicle!

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