Westside Lexus

Westside Lexus Frank Mata was friendly and very detailed whenever I asked a question. I was pleased with his professionalism and pleasant attitude. Thanks Westside Lexus. whenever I asked a question. I was pleased with his professionalism and pleasant attitude. Thanks Westside Lexus. More

Referencing recall service . . . 09/24/20Luara, made Referencing recall service . . . 09/24/20 Luara, made every effort possible to do her job well and I am not certain she had any control over the situ Referencing recall service . . . 09/24/20 Luara, made every effort possible to do her job well and I am not certain she had any control over the situation as it evolved. However, I noticed on pickup, after an overnight stay, that the car was much dirtier than I left it. I didn't think much of it until I was cleaning the car this evening for a road trip tomorrow. There is an overspray over the entire vehicle. I am leaving early tomorrow AM and now I'm upset! The car is always garaged at home and kept in immaculate condition. This the proverbial straw that broke the camel's back! So now I am going to vent! . . . 3/20/19 . . . Shopping for a Lexus RX 350 with all wheel drive, I finally locate one at Westside Lexus. I visit a much closer Lexus dealer to see if they can move the vehicle for sale. They requested a sizable downpayment to move the vehicle so I just drove to Westside to deal with them. There was a "0" percent interest rate incentive so I was prepared to purchase with large down payment and finance the balance. The salesman was John Loving and he suggested a "paid full" lease with three years "no service cost" as an incentive. He even specifically mentioned that tires were covered should we need a replacement. Reluctantly, I was convinced to sign a lease with the balance purchase price contracted. Extremely pleased with the vehicle, as it was the first actually nice vehicle we've had after 47 years of marriage. 09/24/19 . . . Vehicle milage was 1,782 miles. Excellent service! Feeling good about Lexus! 05/13/20 . . . Vehicle milage was 5,113 miles. Again, excellent service! Really feeling good about Westside Lexus! 09/24/20 . . . Safety recall service! Vehicle milage was 6,413 miles. Delivered the vehicle for service approximately 7:15 am. Arrangements had been made to provide a loaner and pick up the vehicle the following day. Using the loaner vehicle, I return home to later find a phone message about the service tech noticing a nail in the right front tire shoulder and would cost approx. $315.00. I returned the call to explain that I had no alarms indicating a tire problem when I drove into the service center so I was being caught by surprise for the expense. I remembered the salesman saying that tires were covered under the lease. I spoke to Laura about that and asked if she had a copy of the lease handy. She did but she said that I had not purchased that option. Ok, now I'm getting a bad feeling about this because the salesman did not indicate it was an option to the lease. As I gather my thoughts it occurred to me that the dealership was offering special pricing for, of all things, . . . Tires. I saw the flyer on the tables in the waiting area and the loaner vehicle even had a flyer in the glove compartment latch. Needless to say, the thought did cross my mind that I may be getting "played." I even thought that since I had no warning light upon delivering the car for service, and a tire promo was in play was there really a nail?" Helplessly, I tell Laura I had no choice but to replace the tire and authorized her to proceed. To top it off, Laura then informs me that the price of the tire did include "2 yr's road hazard" insurance. Now I am definitely thinking "This can't be right." I bite my tongue, and keep my thoughts to myself. She ended the phone call informing me the car would be ready in about an hour. Again, I'm caught off guard because I was told it would take all day. When I asked about the scheduled Auto Butler, Laura said I would have do that at a later date because I just had it done in May. Dirty from yard work, I decided to wait until the following day to pick up the car. Arrived around 7:30 am to return the loaner and I had to wait while my vehicle was brought into the service bay area. I immediately noticed it was much dirtier than when I left it the day before. I actually had to use the wipers for both, the front and real window to see properly. I washed the vehicle< by hand, when I got home in my driveway and parked the vehicle in the garage. It wasn't until this evening that my wife noticed the overspray while prepping for our trip tomorrow. I am slow to anger, but now I am definitely angry. I am hoping that someone, reading this may actually understand my anger with this service trip to West Side Lexus and contact me regarding steps to correct the overspray on my vehicle and assure me that I do not need to seek another service center. More

Louis is the best! He is so personable and has certainly mastered the art of customer service. It was like talking to an old friend. I hope I get to buy my next car from him!! mastered the art of customer service. It was like talking to an old friend. I hope I get to buy my next car from him!! More

Professional. Reliable. Quality. Passionate. Proactive. Friendly. Trustworthy. Loyal. Helpful. Pleasurable. Rewarding. Honest. Sincere. Empathic. Punctual. Painless. Exciting. Tolerable. Encouraging. Inspi Friendly. Trustworthy. Loyal. Helpful. Pleasurable. Rewarding. Honest. Sincere. Empathic. Punctual. Painless. Exciting. Tolerable. Encouraging. Inspirational. Swift. Respectful. Patient. Straight forward. More

5 stars all the way!Very professional, attentive to 5 stars all the way! Very professional, attentive to customer needs and everyone was outstanding at their work. Very pleased. I would highly recommen 5 stars all the way! Very professional, attentive to customer needs and everyone was outstanding at their work. Very pleased. I would highly recommend friends and families. More

Good experience . A first class facility . It is awesome, I have been doing business with Westside for 25 years. They have always treated me like family. I have been doing business with Westside for 25 years. They have always treated me like family. More

I have done business with Westside Lexus since 1994. Best car buying and overall service experience I have ever had. James Breaux and Jeffery Byers are always attentive to my wife’s and my automotive Best car buying and overall service experience I have ever had. James Breaux and Jeffery Byers are always attentive to my wife’s and my automotive needs. More

Very impressed with the beautiful facility and friendly staff. Tim made the car-buying experience pleasant. He was informative, was a good listener and patient. staff. Tim made the car-buying experience pleasant. He was informative, was a good listener and patient. More

Westside Lexus is a first class operation. The people are knowledgeable and courteous. The new car salesman who was my original contact was extremely helpful in identifying available cars meeting my r are knowledgeable and courteous. The new car salesman who was my original contact was extremely helpful in identifying available cars meeting my requirements. He also handled the pricing. I had to bargain a while but ended up with what seemed like a fair price. Although I felt I might have left a little money on the table, the price was within my preset limit. The new car salesman handed me off to a used car salesman to demo and explain the car we had targeted. She was extremely knowIedgeable about the car was willing to spend the time to instruct me and answer all my questions. Also when I came to purchase the car, she took time to transfer necessary stickers and give additional instruction. I have confidence that the car was in excellent condition when I purchased it and that it will live up to my expectations. The finance department offers many additional service and protection features, but I did not feel pressured to buy. I ended up getting one. There were some small delays during the purchase process, but nothing excessive. More

Westside Lexus IS truly a six star experience Truly a class ahead of any other dealerships in Houston iI would never go anywhere else. Fabulous class ahead of any other dealerships in Houston iI would never go anywhere else. Fabulous More