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Westside Lexus

Houston, TX

4.9
6,398 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,398 reviews

October 01, 2019

My Go-to dealership I’ve been a customer at Westside Lexus for over 22 years. There is a reason for that. Excellent customer service and attention to details. Many times More

by DANZAMARTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charli Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Westside Lexus responded

Thank you so much for sharing your 5-star experience with us! We know you can shop anywhere and are grateful that you have chosen us for over 22 years. Thank you for being part of the Westside Lexus family.

October 01, 2019

Very good John Parrish was very responsive and knowledgeable. I have been a Westside Lexis customer for more than 20 years. The service department is outstand More

by gerald.wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Westside Lexus responded

We are absolutely elated that John did such a spectacular job in helping you with your car purchase! He is a wonderful part of our team, we are extremely lucky to have him and all the other members you worked with. We greatly look forward to your continued business with Westside Lexus!

September 30, 2019

Outstanding experience This is the second time I have purchased a vehicle from Clarence Keever at Westside Lexus and both times have been so incredibly smooth. No stress, no More

by WyndiErin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clarence Keever
Oct 02, 2019 -

Westside Lexus responded

Congratulations on your new Lexus purchase! We are so pleased that you had the opportunity to work with Clarence twice, he is fantastic. We do try our best to make every part of the buying process as quick and painless as possible!

September 29, 2019

Good service Good experience-courteous salesmen to deal with.I am not as happy with the new facility. The old building had a friendlier atmosphere.-but I am a bit More

by MC-JEMCCANTS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charli Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Rusta
Sep 30, 2019 -

Westside Lexus responded

We are so glad to hear that our sales team took great care of you. We are so excited to be in our new building and hope you come to love it as much as the old one because we love having you apart of the Westside Lexus family!

September 29, 2019

Leasing car Felt entire staff was excellent especially sales person Gonzo. I would recommend Westside Lexus to anyone I feel the whole experience was pleasant More

by JOEYFD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzo Jimenez
Sep 30, 2019 -

Westside Lexus responded

Hi there! Gonzo is an amazing salesman and we are glad you got to experience that. Congratulations on your new car, we are lucky to have you apart of our family!

September 21, 2019

Great service I have been dealing with Lexus about 10 years. Have had nothing but the best service from the sales department to the service department. This is my More

by blachly610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two others no longer there. Don’t remember names, Bob Juge, Louis Blackmon
Sep 23, 2019 -

Westside Lexus responded

Hi there! Firstly, thank you so much for being a continued member of the Westside Lexus family! Secondly, we are so glad that our team was able to provide you with an awesome car-buying experience each and every time. Thank you for your review!

September 21, 2019

Certified used car purchase We had a great professional service from the Sales and Financial teams. We got more than expected in the deal. Also, we just finished almost a 2 hour More

by THEGRINGOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Westside Lexus responded

Hi there! We are so glad that David and Ben did such a spectacular job helping you find and set-up your vehicle! They are fabulous sales people, and we are very lucky to have them on our team! Thank you for sharing your experience and for being part of the Westside Lexus family!

September 17, 2019

Another great experience Mike Gonzales is the best! He made it easy and hassle free! I purchased a car through him a handful of years ago and the experience was so good that h More

by DIANE.COWEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Westside Lexus responded

Hi there! We are so pleased that Mike took such great care of you and gave you a proper Westside Lexus experience! Congratulations on your new vehicle and thank you for your review!

September 16, 2019

New car purchase with TIM Gallagher When I began car shopping experience I met Tim Gallagher and Every sales person I met after that at other dealerships did not compare to his knowledg More

by GRID686
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Westside Lexus responded

We have to say that we think Tim is fantastic also! We are so happy that he was given the opportunity to assist you and provide you with excellent customer service! We greatly look forward to continue serving you.

September 15, 2019

Excellent customer relation and no pressure sale. I was dealing with professional people. No pressure sale and with objective to have positive customer experience With the customer. Him and Ty went an More

by MATTPOURAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Westside Lexus responded

Hi there! Jim, Ty, Wilber, and Paul are all a joy to work with, we are so thrilled that they were able to get you into a vehicle you love! Car-buying should be a smooth, stress-free experience, and we are so glad that we could provide that for you! Thank you for your review.

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